Connectivity Issue :: wwwsr2.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr2.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 6/19/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsr2.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsr2.supercp.com

    Updates:

    We are glad to report that as of 7:50 PM, SR2 is back online and working properly. 

  • Date - 06/19/2017 17:40 - 06/19/2017 19:50
  • Last Updated - 06/19/2017 19:53
MySQL Connectivity :: www34.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www34.a2hosting.com
  • Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 06/17/2017
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • MySQL on www34.a2hosting.coms currently experiencing intermittent outages. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • www34.a2hosting.com
    Updates:
    10:30AM EST - MySQL connectivity has been fully restored and services are now working as expected

  • Date - 06/17/2017 10:23
  • Last Updated - 06/17/2017 10:50
ssdman24 Hardware Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - ssdman24.a2hosting.com
  • Title:

    • Hardware Maintenance: [ssdman24.a2hosting.com]

    Type of service affected:

    • Managed VPS node

    Severity:

    • High

    Maintenance Scheduled:

    • Begin: 06/16/2017 8:00 PM Eastern
    • End: 06/16/2017 9:00 PM Eastern

    Detailed Description:
    Hardware maintenance is necessary to allow ssdman24.a2hosting.com to continue in operation. Managed VPS services on this node will be disrupted while our engineers replace critical hardware. All Managed VPSes will be restarted after the maintenance.

    Update:
    8:38PM Eastern - The maintenance completed as expected and all services are back up and running at this time.

  • Date - 06/16/2017 20:00 - 06/16/2017 21:00
  • Last Updated - 06/16/2017 20:38
Emergency Reboot :: SSRWT1 (Resolved)
  • Priority - Critical
  • Affecting Server - ssrwt1.supercp.com
  • We have found that the server was using a extreme amount of memory. Our administrators have stated that a reboot is required to return the server to optimal condition. They will be rebooting the server at 13:15 EST.

    We will post all updates as they occur.

    UPDATES:

    13:17 EST - Our administrators were able to restore the server to a fully optimal state without the reboot at this time. We will continue to monitor the server to ensure that the issue is fully resolved.

  • Date - 06/16/2017 13:05 - 06/16/2017 13:17
  • Last Updated - 06/16/2017 13:17
a2ls8.a2hosting.com service disturbance (Resolved)
  • Priority - High
  • Affecting Server - wwwls8.a2hosting.com
  • Title:

    • Service Disruption: a2ls8.a2hosting.com

    Type of service affected:

    • Server

    Severity:

    • High

    Incident first reported:

    • 04:00 AM Eastern

    Detailed Description:
    At 04:00 AM Eastern our monitoring systems alerted us to issues with the server a2ls8.a2hosting.com. Our engineers are examining the issue and are working to restore service as quickly as possible.

    Updates:

    • As of 04:50 AM EDT, the issue has been resolved and the server is stable. We will continue monitoring it to prevent any additional problems.

     

  • Date - 06/16/2017 04:00 - 06/16/2017 04:50
  • Last Updated - 06/16/2017 04:56
ths1.a2hosting.com service disruption (Resolved)
  • Priority - High
  • Affecting Server - wwwth1.a2hosting.com
  • Title:

    • Service Disruption: ths1.a2hosting.com

    Type of service affected:

    • Server

    Severity:

    • High

    Incident first reported:

    • 03:20 AM Eastern

    Detailed Description:
    At 03:20 AM Eastern our monitoring systems alerted us to issues with the server ths1.a2hosting.com. Our engineers are examining the issue and are working to restore service as quickly as possible.

    Updates:

    • As of 4:00 AM EDT, the issue has been resolved and the server is back stable. We will keep monitoring it to make sure that there are no new issues.

     

  • Date - 06/16/2017 03:20 - 06/16/2017 04:00
  • Last Updated - 06/16/2017 04:06
Customer Portal Upgrade :: my.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Other - my.a2hosting.com
  • Service Bulletin Type:

    • System - my.a2hosting.com

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 06/10/2017 7:00am EDT

    Service Bulletin Duration:

    • 2 hours

    Detailed Description:

    • An upgrade to our Customer Portal will have my.a2hosting.com unavailable. This upgrade will prevent customers from managing hosting products, signing up for new services or submitting support tickets via the Customer Portal. Guru Support will remain available as phones will be available, however no account-level changes will be able to be made, nor accessed during this maintenance period. Live Chat will also be unavailable during this maintenance. 

    Customers or services affected:

    • All Customers

    Updates:

    •  7:22AM EST - Maintenance has been completed ahead of schedule.

  • Date - 06/10/2017 07:00
  • Last Updated - 06/10/2017 07:22
DNS Outage (Resolved)
  • Priority - High
  • Affecting Server - a2wts1.a2hosting.com
  • Title:

    • Service Disruption: DNS Resolution for Windows Hosting clients on a2wts1.a2hosting.com

    Type of service affected:

    • System - DNS

    Severity:

    • High

    Incident first reported:

    • 10:00 AM Eastern

    Detailed Description:

    We are investigating reports of newly added domains having DNS resolution problems.  This does not effect customers whose domains are already loaded on our cluster.  We will provide updates as we receive them.

    Updates:
    11:58 EST Our enginers have made a configuration change to our servers that allowed the DNS records to be pushed to our name servers correctly.

  • Date - 06/09/2017 11:18 - 06/09/2017 11:59
  • Last Updated - 06/09/2017 11:59
src1.supercp.com - Temporary service disturba (Resolved)
  • Priority - High
  • Affecting Server - wwwsrc1.supercp.com
  • Title:

    • Service Disruption: src1.supercp.com

    Type of service affected:

    • HTTP server

    Severity:

    • High

    Incident first reported:

    • 12:30 AM Eastern

    Detailed Description:
    At 12:30 AM Eastern our monitoring systems alerted us to issues with the server src1.supercp.com. Sites on the server are not opening and are reporting the error 503. All other services are still working normally and we do not expect any issues with it. Our engineers are examining the issue and are working to restore service as quickly as possible.

    Updates:

    • As of 1:40 the issue has been fixed and all sites are up and running.

     

  • Date - 06/09/2017 00:30 - 06/09/2017 01:40
  • Last Updated - 06/09/2017 01:43
Service Interruption: A2LS15 (Resolved)
  • Priority - Medium
  • Affecting Server - wwwls15.a2hosting.com
  • Title:

    • Service Disruption: a2ls15.a2hosting.com

    Type of service affected:

    • Server

    Severity:

    • Medium

    Incident first reported:

    • 8PM Eastern

    Detailed Description:
    At 08:00 PM Eastern our monitoring systems alerted us to networking issues with the server a2ls15. Our engineers are examining the issue and are working to restore service as quickly as possible.

    Updates:

    • No updates available.

  • Date - 06/07/2017 20:00 - 06/08/2017 19:00
  • Last Updated - 06/08/2017 19:26
Windows Hosting - DNS Issues (Resolved)
  • Priority - High
  • Affecting System - DNS
  • Title:

    • Service Disruption: DNS Resolution for Windows Hosting clients

    Type of service affected:

    • System - DNS

    Severity:

    • High

    Incident first reported:

    • 09:00 AM Eastern

    Detailed Description:

    We are investigating reports of newly added domains having DNS resolution problems.  This does not effect customers whose domains are already loaded on our cluster.  We will provide updates as we receive them.

    Updates:

    12:09 EST - Our Engineering team is still investigating the issue at this time. We will post all updates as soon as they become available.
    13:44 EST - We have updated server configuration on the server a2wts1.a2hosting.com. We are verifying this fully resolves the issue. Once we have verified this resolves the issue we will be pushing the fix to all servers.
    13:58 EST - We have verified that the change to the configuration file has resolved the issue. We have pushed the change to all servers at this time.

  • Date - 06/08/2017 09:03 - 06/08/2017 13:59
  • Last Updated - 06/08/2017 13:59
a2ss35.a2hosting.com network issues (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss35.a2hosting.com
  • Title:

    • Service Disruption: a2ss35.a2hosting.com

    Type of service affected:

    • Server

    Severity:

    • High

    Incident first reported:

    • 03:40 AM Eastern

    Detailed Description:
    At 03:40 AM Eastern our monitoring systems alerted us to issues with the server a2ss35.a2hosting.com. Our engineers are examining the issue and are working to restore service as quickly as possible.

    Updates:
    6/8/2017 - 4:19AM - The cause of the issue has been identified as a Distributed Denial of Service attack. The server is currently behind our DDOS protection server to help mitigate this issue.

  • Date - 06/08/2017 03:40 - 06/10/2017 08:07
  • Last Updated - 06/08/2017 04:25
a2dns.com Name Servers Offline (Resolved)
  • Priority - Medium
  • Affecting System - a2dns.com Name Servers
  • Title:

    • Service Disruption: A2DNS.com Name Servers Offline

    Type of service affected:

    • Service

    Severity:

    • High

    Incident first reported:

    • 17:00 Eastern

    Detailed Description:
    At 17:00 Eastern our monitoring systems alerted us to issues with the a2dns.com name servers not responding properly. Managed VPS and Dedicated Servers using the A2DNS.com Name Servers are affected. Our engineers are examining the issue and are working to restore service as quickly as possible.

    Updates:

    • 17:55  Eastern: Engineers are have restored service. If you are still experiencing issues, please do not hesitate to reach out to us for support.

  • Date - 05/31/2017 17:00 - 06/02/2017 08:11
  • Last Updated - 05/31/2017 17:58
Netherlands facility networking issues (Resolved)
  • Priority - Critical
  • Affecting Other - All systems in Netherlands facility
  • Title:

    • Service Disruption: Netherlands facility

    Type of service affected:

    • System

    Severity:

    • High

    Incident first reported:

    • 07:13 AM Eastern

    Detailed Description:
    At 01:13 AM Eastern our monitoring systems alerted us to issues with the network in out Netherlands facility. Our engineers are examining the issue and are working to restore service as quickly as possible.

    Updates:
    5/30/2017 - 7:51AM -
     The cause of the issue has been identified as a Distributed Denial of Service attack. Our engineers have deployed routing changes to deal with this attack and the attack is successfully mitigated at this time. 
    5/30/2017 - 11:16AM - The attack has strengthened and we are working to improve our mitigation. Some network disruption will occur in the meantime, but we are working as quickly as possible to ensure stability.
    5/30/2017 - 12:18PM - The attack has once again been mitigated and no further disruption is occurring.
    5/31/2017 - 10:31AM - We are continuing to see repeated attacks on our network in this facility, and this caused some disruption around 10:10AM Eastern Time today. We quickly moved to mitigate this attack and connectivity should be returning to normal soon.
    5/31/2017 - 11:20AM - Connectivity has been improved across all services, however we are continuing to experience intermittent service interruptions. Our engineers are continuing to work to mitigate the ongoing attack.
    5/31/2017 - 1:10PM - Our monitoring systems are showing no further disruption to services since the last update, and the situation has stabilized at this time. We are continuing to monitor all services.

  • Date - 05/30/2017 07:13 - 05/31/2017 14:45
  • Last Updated - 05/31/2017 17:46
Scheduled Maintenance - Windows Servers (Resolved)
  • Priority - Low
  • Affecting System - All shared/reseller Windows Servers
  • Title: Windows Updates

    Type of service affected:

    • Windows servers will be patched and rebooted per securirty policy.  Other planned OS reconfigurations will be completed during this time as well.

    Severity:

    • Low - Scheduled

    Incident first reported:

    • N/A

    Detailed Description:

    Servers will be rebooted after all updates have been applied.  Expected downtme is expected to be less than 5 minutes per Plesk server.  Server reboots will be staggered and communicated through this thread.

    Updates:

    2015 - a2ws1 and a2wts1 are being rebooted at this time.
    2020 - Both servers are back online.  a2ws2 and a2wts2 are being rebooted at this time.
    2027 - Both servers are back online at this time (a2ws2, a2wts2).  ssrw1 and ssrwt1 are being rebooted at this time.
    2032 - All servers are back online and services are back online.  If you are still experiencing any problems, please contact support or open a ticket,

  • Date - 05/27/2017 20:00 - 05/27/2017 20:33
  • Last Updated - 05/27/2017 21:08
Network Interruption: Amsterdam Data Center (Resolved)
  • Priority - Critical
  • Affecting Server - www24.a2hosting.com
  • Title:

    • Networking issues in the Amsterdam Data Center

    Type of service affected:

    • Network

    Severity:

    • High

    Incident first reported:

    • 16:30 Eastern

    Detailed Description:

    Our Engineering team is aware of a network consistency issue in our Amsterdam facility. The issue is being investigated and updates will be provided as soon as they are available.

    Update:

    Our Engineers have resolved the problem as of 17:00 EDT

  • Date - 05/22/2017 16:30
  • Last Updated - 05/22/2017 17:23
Customer Portal Upgrade :: my.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Other - my.a2hosting.com
  • Service Bulletin Type:

    • System - my.a2hosting.com

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/21/2017 7:00am EDT

    Service Bulletin Duration:

    • 1 hour

    Detailed Description:

    • An upgrade to our Customer Portal will have my.a2hosting.com unavailable. This upgrade will prevent customers from managing hosting products, signing up for new services or submitting support tickets via the Customer Portal. Guru Support will remain available as phones will be available, however no account-level changes will be able to be made, nor accessed during this maintenance period. The ticket system will also be unavailable.

    Customers or services affected:

    • All Customers

    Updates:

    • 7:55AM EDT - The maintenance is still underway.
    • 8:05AM EDT - The maintenance has completed. Live chat and the ticket system are once again available. The customer portal is available, and account level-changes can be made.

  • Date - 05/21/2017 07:00
  • Last Updated - 05/21/2017 08:11
Customer Portal Upgrade :: my.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Other - my.a2hosting.com
  • Service Bulletin Type:

    • System - my.a2hosting.com

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/20/2017 7:00am EDT

    Service Bulletin Duration:

    • 1 hour

    Detailed Description:

    • An upgrade to our Customer Portal will have my.a2hosting.com unavailable. This upgrade will prevent customers from managing hosting products, signing up for new services or submitting support tickets via the Customer Portal. Guru Support will remain available as phones will be available, however no account-level changes will be able to be made, nor accessed during this maintenance period. The ticket system will also be unavailable.

    Customers or services affected:

    • All Customers

    Updates:

    •   7:15AM ET - This maintenance has been delayed.

  • Date - 05/20/2017 07:00
  • Last Updated - 05/21/2017 06:51
Service Interruption: a2s51 Offline (Resolved)
  • Priority - Critical
  • Affecting Server - www51.a2hosting.com
  • Title:

    • a2s51.a2hosting.com not responding

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 1:44AM Eastern
      Detailed Description:
      The shared web hosting server a2s51.a2hosting.com is not responding when queried. Our engineers are working to address the issue, and we will update as progress is made.
    • 1:54 AM Eastern - The server has been rebooted and it's back online now

  • Date - 05/18/2017 01:43 - 05/18/2017 01:55
  • Last Updated - 05/18/2017 02:00
ssdman24.a2hosting.com (Resolved)
  • Priority - High
  • Affecting System - ssdman24.a2hosting.com
  • Title:

    • ssdman24.a2hosting.com

    Type of service affected:

    • Managed VPS Services hosted on ssdman24.a2hosting.com

    Severity:

    • High

    Scheduled Start Date:

    • 05/15/2017 20:00

    Scheduled End Date:

    • 05/15/2017 21:00

    Detailed Description:
    The Managed VPS services hosted on ssdman24.a2hosting.com will be unavailable for a short time during scheduled maintenance. The disruption is expected to be minimal during the procedure however please anticipate some unavailability during the 1 hour timeframe.

  • Date - 05/15/2017 20:00 - 05/15/2017 21:00
  • Last Updated - 05/17/2017 12:09
wwwsgss3.a2hosting.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgss3.a2hosting.com
  • Apologies for the duplicate notice this will be resolved however the issue with wwwsgss3.a2hosting.com is continuing to be addressed.

  • Date - 05/17/2017 11:51
  • Last Updated - 05/17/2017 11:54
sgss3.a2hosting.com service disruption (Resolved)
  • Priority - High
  • Affecting Server - wwwsgss3.a2hosting.com
  • Title:

    • sgss3.a2hosting.com service disruption

    Type of service affected:

    • Server

    Severity:

    • High

    Incident first reported:

    • 04:43 AM Eastern

    Detailed Description:

    Monitoring systems alerted us to sgss3.a2hosting.com.a2hosting.com not responding when queried. Our engineers are examining the issue and are working to restore service as quickly as possible

    • As of 5:40 AM EDT, the server is back online and all sites should be loading. Please let us know if any further issues are noticed.
    • As of 5:55 AM EDT, the server is again experiencing issues. Our team is working on it and we will provide updates as soon as possible
    • As of 7:00 AM EDT, the server is still experiencing stability issues and is being worked on. Unfortunately, no additional updates are available at the moment.

  • Date - 05/17/2017 04:43 - 05/18/2017 02:00
  • Last Updated - 05/17/2017 07:08
Networking issues in the Singapore facility (Resolved)
  • Priority - Critical
  • Affecting System - All systems in Singapore facility
  • Title:

    • Networking issues in the Singapore facility

    Type of service affected:

    • Network

    Severity:

    • High

    Incident first reported:

    • 06:30 AM Eastern

    Detailed Description:
    Our team has noticed a network consistency issue in our Singapore facility. The issue is being investigated and updates will be provided shortly.

    • As of 6:50 AM Eastern, all affected services have been back online and we do not see any additional issues.

     

  • Date - 05/17/2017 06:30 - 05/17/2017 06:50
  • Last Updated - 05/17/2017 06:57
www51.a2hosting.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - www51.a2hosting.com
  • Title:

    • www51.a2hosting.com not responding

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 05/16/2017 13:06

    Detailed Description:
    www51.a2hosting.com was not responding when queried. Our engineers are actively working to restore service. Updates will be provided as soon as we have moved forward.

    Updates:

    • 05/16/2017 15:03 - The issue preventing some access to a2s51 was identified and is being corrected. This issue did not affect customer websites or email services. The primary impact to customer services is that SSH was not available. Work continues to permanently resolve the issue.

  • Date - 05/16/2017 13:06
  • Last Updated - 05/16/2017 16:07
www66.a2hosting.com Emergency Migration (Resolved)
  • Priority - Critical
  • Affecting Server - www66.a2hosting.com
  • Title:

    • www66.a2hosting.com Emergency Migration

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • May 12th, 2017 3:17PM Eastern

    Detailed Description:
    The www66.a2hosting.com server is being migrated to new hardware to fix the frequent issues experienced recently. This operation is currently underway, and although we do not have an estimate it is expected to fix the recent issues experienced permanently.

  • Date - 05/12/2017 13:49
  • Last Updated - 05/15/2017 20:34
US Data Center Connectivity Issues (Resolved)
  • Priority - Critical
  • Affecting System - US Data Center Presence
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 5/12/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple servers in our US Data Center appear to be affected by connectivity issues.
    Updates:

    • 05/12/2017 20:25 EDT: Our engineers are still working to restore connectivity to the affected servers. Please be assured that we are working diligently to resolve this problem.
    • 05/12/2017 21:40 EDT: Our engineering team has made progress and some servers are online or are coming online shortly. We will postmore information when itis available.
    • 05/12/2017 22:10 EDT: Service has been restored to a large number of affected servers. Those which are still offline are being worked on. 

     

    • 05/12/2017 22:10 EDT: Service has been restored to all affected servers. If you are still experiencing issues, please do not hesitate to reach out to our Guru Crew. We'll be glad to assist you with any issues that may come up.

  • Date - 05/12/2017 19:25 - 05/12/2017 22:15
  • Last Updated - 05/15/2017 20:33
Customer Portal Upgrade :: my.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Other - my.a2hosting.com
  • Service Bulletin Type:

    • System - my.a2hosting.com

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/13/2017 7:00am EDT

    Service Bulletin Duration:

    • 1 hour

    Detailed Description:

    • An upgrade to our Customer Portal will have my.a2hosting.com unavailable. This upgrade will prevent customers from managing hosting products, signing up for new services or submitting support tickets via the Customer Portal. Guru Support will remain available as phones will be available, however no account-level changes will be able to be made, nor accessed during this maintenance period. The ticket system will also be unavailable.

    Customers or services affected:

    • All Customers

    Updates:

    •  

  • Date - 05/13/2017 07:00 - 05/13/2017 08:00
  • Last Updated - 05/15/2017 07:29
solman8.a2hosting.com unresponsive (Resolved)
  • Priority - Critical
  • Affecting System - solman8.a2hosting.com
  • Title:

    • solman8.a2hosting.com unresponsive

    Type of service affected:

    • Managed VPSs services on solman8.a2hosting.com

    Severity:

    • Critical

    Incident first reported:

    • May 17th, 2017 3:17 PM Eastern

    Detailed Description:
    The Managed VPS services on solman8.a2hosting.com are experiencing intermittent connectivity issues. Our engineers are actively working to stabilize the service.

    Updates:

    • 20:35 EDT: Solman8 is still being repaired. Our engineers are working diligently to get it back online.
    • 21:05 EDT: Solman8 is back online and is stable.

  • Date - 05/11/2017 15:32 - 05/11/2017 21:05
  • Last Updated - 05/11/2017 21:05
MySQL Issue: a2s78.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www78.a2hosting.com
  • Service Bulletin Type: Server

    Service Bulletin Severity: Critical

    Service Bulletin Date: 5/11/2017

    Service Bulletin Duration: We will update as details become available.

    Detailed Description: www78 is experiencing issues with MySQL. MySQL Databases are currently unavailable. Engineers are currently troubleshooting the problem and working toward resolution.

    Customers or services affected: www78.a2hosting.com MySQL

    Update 18:53 EDT: MySQL is back online and working normally.

     

  • Date - 05/11/2017 18:15 - 05/11/2017 18:53
  • Last Updated - 05/11/2017 18:53
MailChannels Email Issues (Resolved)
  • Priority - Critical
  • Affecting System - MailChannels - Multiple Servers
  • Title:

    • MailChannels Email Issues

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 6:38AM Eastern

    Detailed Description:
    We have recieved reports of users being unsable to send mail via mail channels correctly. We are looking into this issue now and will provide an update shortly.

    Updates:
    Mailchannels has pushed an update which has resolved the issue.

  • Date - 05/10/2017 06:21 - 05/14/2017 23:25
  • Last Updated - 05/11/2017 15:32
solman8.a2hosting.com Intermittent (Resolved)
  • Priority - Critical
  • Affecting System - Managed VPS services on solman8
  • Title:

    • solman8.a2hosting.com Intermittent

    Type of service affected:

    • Managed VPS services on solman8

    Severity:

    • Critical

    Incident first reported:

    • May 9th, 2017 3:52 PM Eastern

    Detailed Description:
    The VPS services on solman8.a2hosting.com are experiencing intermittent connectivity and may have been restarted. We are actively investigating the situation and will provide updates as soon as they are available.


    Updates:

    • May 9th, 2017 5:15PM Eastern - We have isolated the problem affecting solman8 and our engineers are actively working to implement a solution.
    • May 9th, 2017 5:56PM Eastern - The server has been online and has remained stable following our most recent changes. We expect stability to remain but will continue to monitor the situation closely.
    • May 9th, 2017 6:30PM Eastern - We are glad to report that solman8 is back online and is stable. Should you experience any further trouble, please do not hesitate to reach out to us for support.

  • Date - 05/09/2017 15:59 - 05/09/2017 18:30
  • Last Updated - 05/09/2017 18:30
Windows Feature Change - PHP 5.5 Removal (Resolved)
  • Priority - Low
  • Affecting Server - ssrwt1.supercp.com
  • Title: Windows Feature Change - PHP 5.5 Removal

    Type of service affected:

        •    Windows products will no longer support PHP 5.5 and will be removed from all servers.

    Severity:

        •    Low - Scheduled

    Incident first reported:

        •    N/A

    Detailed Description:

    Windows servers will no longer support PHP 5.5 products due to the lack of updates and security patches.  Customers are encouraged to change their PHP versions to a minimum of 5.6.  If you have questions or need assistance with your PHP version, please contact support.

    Updates: 16:13 EST - PHP 5.5 has been removed

  • Date - 05/08/2017 16:00 - 05/08/2017 16:13
  • Last Updated - 05/08/2017 16:13
Windows Feature Change - PHP 5.5 Removal (Resolved)
  • Priority - Low
  • Affecting Server - ssrw1.supercp.com
  • Title: Windows Feature Change - PHP 5.5 Removal

    Type of service affected:

        •    Windows products will no longer support PHP 5.5 and will be removed from all servers.

    Severity:

        •    Low - Scheduled

    Incident first reported:

        •    N/A

    Detailed Description:

    Windows servers will no longer support PHP 5.5 products due to the lack of updates and security patches.  Customers are encouraged to change their PHP versions to a minimum of 5.6.  If you have questions or need assistance with your PHP version, please contact support.

    Updates: 15:01 EST. PHP 5.5 has been removed

  • Date - 05/08/2017 15:00 - 05/08/2017 15:01
  • Last Updated - 05/08/2017 15:01
Windows Feature Change - PHP 5.5 Removal (Resolved)
  • Priority - Low
  • Affecting Server - a2wts2.a2hosting.com
  • Title: Windows Feature Change - PHP 5.5 Removal

    Type of service affected:

        •    Windows products will no longer support PHP 5.5 and will be removed from all servers.

    Severity:

        •    Low - Scheduled

    Incident first reported:

        •    N/A

    Detailed Description:

    Windows servers will no longer support PHP 5.5 products due to the lack of updates and security patches.  Customers are encouraged to change their PHP versions to a minimum of 5.6.  If you have questions or need assistance with your PHP version, please contact support.

    Updates: 14:04 EST PHP 5.5 removed

  • Date - 05/08/2017 14:00 - 05/08/2017 14:03
  • Last Updated - 05/08/2017 14:03
Windows Feature Change - PHP 5.5 Removal (Resolved)
  • Priority - Low
  • Affecting Server - a2ws2.a2hosting.com
  • Title: Windows Feature Change - PHP 5.5 Removal

    Type of service affected:

        •    Windows products will no longer support PHP 5.5 and will be removed from all servers.

    Severity:

        •    Low - Scheduled

    Incident first reported:

        •    N/A

    Detailed Description:

    Windows servers will no longer support PHP 5.5 products due to the lack of updates and security patches.  Customers are encouraged to change their PHP versions to a minimum of 5.6.  If you have questions or need assistance with your PHP version, please contact support.

    Updates: 13:00 EST - PHP 5.5 has been removed.

  • Date - 05/08/2017 13:00
  • Last Updated - 05/08/2017 13:00
Windows Feature Change - PHP 5.5 Removal (Resolved)
  • Priority - Low
  • Affecting Server - a2wts1.a2hosting.com
  • Title: Windows Feature Change - PHP 5.5 Removal

    Type of service affected:

        •    Windows products will no longer support PHP 5.5 and will be removed from all servers.

    Severity:

        •    Low - Scheduled

    Incident first reported:

        •    N/A

    Detailed Description:

    Windows servers will no longer support PHP 5.5 products due to the lack of updates and security patches.  Customers are encouraged to change their PHP versions to a minimum of 5.6.  If you have questions or need assistance with your PHP version, please contact support.

    Updates: 12:00 EST - PHP 5.5 has been removed at this time

  • Date - 05/08/2017 12:00
  • Last Updated - 05/08/2017 12:01
Windows Feature Change - PHP 5.5 Removal (Resolved)
  • Priority - Low
  • Affecting Server - a2ws1.a2hosting.com
  • Title: Windows Feature Change - PHP 5.5 Removal

    Type of service affected:

        •    Windows products will no longer support PHP 5.5 and will be removed from all servers.

    Severity:

        •    Low - Scheduled

    Incident first reported:

        •    N/A

    Detailed Description:

    Windows servers will no longer support PHP 5.5 products due to the lack of updates and security patches.  Customers are encouraged to change their PHP versions to a minimum of 5.6.  If you have questions or need assistance with your PHP version, please contact support.

    Updates: 11:00 EST - PHP 5.5 has been removed at this time.

  • Date - 05/08/2017 11:00 - 05/08/2017 11:01
  • Last Updated - 05/08/2017 11:00
wwwsgss1.a2hosting.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgss1.a2hosting.com
  • Title:

    • wwwsgss1.a2hosting.com is not responding when queried

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 5/4/2017 2:45 PM Eastern

    Detailed Description:
    The services for wwwsgss1.a2hosting.com are not responding when queried. Our engineers are actively investigating the issue and service will be restored as quickly as possible. Updates will be provided as soon as we have moved forward.

    Updates:

    • 5/4/3:45PM Eastern - All services have recovered with the exception of a few MySQL tables which are currently being repaired.

  • Date - 05/04/2017 14:45
  • Last Updated - 05/05/2017 08:53
sgss1.a2hosting.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgss1.a2hosting.com
  • Title:

    • sgss1.a2hosting.com not responding

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 6:40AM Eastern

    Detailed Description:
    Monitoring systems alerted us to sgss1.a2hosting.com.a2hosting.com not responding when queried. Our engineers are examining the issue and are working to restore service as quickly as possible

    Updates:

    • 8:18AM Eastern -  The server is back up and responding, however some MySQL tables are still being repaired. Email and web services are working, however, some websites which depend on MySQL to function may not be available. The repair process will continue until all tables have been repaired at which time all functionality will be restored.
    • 11:52AM Eastern - Many websites are working normally at this time. Our engineers were able to identify where several databases are still experiencing problems connecting. We are actively working to resolve these remaining issues at this time.
    • 1:00PM Eastern - MySQL tables that were damaged are being restored; This process is 13% complete.
    • 1:40PM Eastern - MySQL tables that were damaged are being restored; This process is 20% complete.
    • 2:40PM Eastern - MySQL tables that were damaged are being restored; This process is 35% complete.
    • 3:35PM Eastern - MySQL tables that were damaged are being restored; This process is 45% complete.
    • 4:05PM Eastern - MySQL tables that were damaged are being restored; This process is 52% complete.
    • 4:45PM Eastern - MySQL tables that were damaged are being restored; This process is 58% complete.
    • 6:15PM Eastern - MySQL tables that were damaged are being restored; This process is 73% complete.
    • 7:45PM Eastern - MySQL tables that were damaged are being restored; This process is 89% complete.
    • 8:45PM Eastern - MySQL tables that were damaged are being restored; This process is 94% complete.
    • 9:00PM Eastern - MySQL tables that were damaged are being restored; This process is 99% complete.
    • All tables have been recovered at this time.

  • Date - 05/03/2017 06:46
  • Last Updated - 05/04/2017 10:07
MySQL Issue: nlls5.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlls5.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 4/26/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwnlss5 is experiencing issues with MySQL. MySQL Databases are currently unavailable. Engineers are currently troubleshooting the problem and working toward resolution.

    Customers or services affected:

    • wwwnlls5.a2hosting.com MySQL

    Updates:

    • 17:30 EDT: This issue has been resolved. If you are still experiencing issues, please do not hesitate to contact our support for assistance.

  • Date - 04/26/2017 14:00
  • Last Updated - 04/26/2017 17:42
wwwss9.a2hosting.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss9.a2hosting.com
  • Title:

    • wwwss9.a2hosting.com is not responding when queried

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 4/26/2017 1:16 PM Eastern

    Detailed Description:
    The services on wwwss9.a2hosting.com are not responding when queried. Our engineers are investigating the issue and services will be restored as quickly as possible.

    Updates:

    • 4/26/2017 1:25 PM Eastern - The server is back up and responding. Most services are available, however MySQL is in recovery mode and some databases may be unavailable. Updates will be provided as soon as we have moved forward.
    • 4/26/2017 2:16 PM Eastern - All services have recovered at this time.

  • Date - 04/26/2017 13:15
  • Last Updated - 04/26/2017 14:18
MySQL Connectivity :: wwwsgls3.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgls3.a2hosting.com
  • Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 04/23/2017
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • MySQL on wwwsgls3.a2hosting.coms currently experiencing intermittent outages. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • wwwsgls3.a2hosting.com
    Updates:

  • Date - 04/23/2017 13:01 - 04/23/2017 13:19
  • Last Updated - 04/23/2017 13:01
Connectivity :: Amsterdam Location (Resolved)
  • Priority - Critical
  • Affecting System - Amsterdam DC Servers
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 4/23/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple servers in our Amsterdam datacenter appear to be affected by connectivity issues.

    Customers or services affected:

    • wwwnlls1.a2hosting.com
    • wwwnlls2.a2hosting.com
    • wwwnlls3.a2hosting.com
    • wwwnlls4.a2hosting.com
    • wwwnlls5.a2hosting.com
    • wwwnlls6.a2hosting.com
    • wwwnlsrc1.supercp.com
    • wwwnlsrc2.supercp.com
    • wwwnlsrc3.supercp.com
    • wwwnlss1.a2hosting.com
    • wwwnlss2.a2hosting.com
    • wwwnlss3.a2hosting.com
    • wwwnlss4.a2hosting.com
    • wwwnlss5.a2hosting.com
    • wwwnlss6.a2hosting.com
    • wwwnlssr1.supercp.com
    • wwwnlssr2.supercp.com
    • wwwnlssr3.supercp.com
    • wwwnlssr4.supercp.com
    • nlssdman1.a2hosting.com (Managed VPS Node)
    • nlssdman2.a2hosting.com (Managed VPS Node)
    • nlssdman3.a2hosting.com (Managed VPS Node)
    • nlssdman4.a2hosting.com (Managed VPS Node)
    • nlssdman5.a2hosting.com (Managed VPS Node)
    • nlssdman6.a2hosting.com (Managed VPS Node)
    • nlssdman7.a2hosting.com (Managed VPS Node)
    • nlssdman8.a2hosting.com (Managed VPS Node)
    • nlssdman9.a2hosting.com (Managed VPS Node)
    • nlssdman10.a2hosting.com (Managed VPS Node)
    • nlssdsemi1.a2hosting.com (VPS Node)
    • nlssdsemi2.a2hosting.com (VPS Node)
    • nlssdsemi3.a2hosting.com (VPS Node)
    • nlssdsemi4.a2hosting.com (VPS Node)
    • nlssdsemi5.a2hosting.com (VPS Node)

    Updates:

    • Our system administrators are aware of this issue and are actively investigating it to determine the cause.
    • At this time, this issue appears to be outside of A2 Hosting's network, coming upstream. We will continue to monitor this issue.
    • Connectivity is now restored fully and the service is restored fully

  • Date - 04/23/2017 04:17 - 04/23/2017 12:35
  • Last Updated - 04/23/2017 12:34
MySQL Connectivity :: www74.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www74.a2hosting.com
  • Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 04/22/2017
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • MySQL on www74.a2hosting.coms currently experiencing intermittent outages. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • www74.a2hosting.com
    Updates:

  • Date - 04/22/2017 10:21 - 04/22/2017 10:34
  • Last Updated - 04/22/2017 10:22
Connectivity Issue :: wwwsrc1.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsrc1.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 4/21/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsrc1.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsrc1.supercp.com

    Updates:

    10:30 PM ET: Services on wwwsrc1.supercp.com have been restored and the server is operating fine currently.

  • Date - 04/21/2017 22:17
  • Last Updated - 04/21/2017 22:42
wwwss18.a2hosting.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss18.a2hosting.com
  • Title:

    • a2ss18.a2hosting.com is not responding when queried

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 4/20/2017 14:37

    Detailed Description:
    The server became unresponsive and required a restart. The server has restarted and all services are coming back online at present.

    The server has remained stable since the earlier issue, and this is now resolved.

  • Date - 04/20/2017 14:42
  • Last Updated - 04/20/2017 14:53
Connectivity Issue :: wwwls22.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls22.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 4/16/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwls22.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. We will update this notice once resolved.

    Customers or services affected:

    • wwwsrc6.supercp.com

    Updates:
    11:00PM EST - Connectivity has been fully restored and service is now back up and operational.

  • Date - 04/16/2017 22:08 - 04/16/2017 23:00
  • Last Updated - 04/16/2017 23:00
Connectivity Issue :: a2ls22.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls22.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 4/16/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL services are not responding on a2ls22.a2hosting.com, our engineers are aware of the issue and we are working to resolve the interuption as soon as possible. We will update here once we have any additional details.

    Customers or services affected:

    • wwwls22

    Updates:

    5:15PM EST - Connectivity has been restored and the service is now fully operational.

  • Date - 04/16/2017 16:39
  • Last Updated - 04/16/2017 17:41
MSSQL Unavailable (Windows Services) (Resolved)
  • Priority - Critical
  • Affecting System - MSSQL
  • Service Bulletin Type:

    • System

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 4/16/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Services that rely upon MSSQL connections are currently unavailable

    Customers or services affected:

    • a2ws1.a2hosting.com, a2ws2.a2hosting.com, a2wts1.a2hosting.com, a2wts2.a2hosting.com, ssrw1.supercp.com, ssrwt1.supercp.com
    Updates:

    • We have discovered that the service is stuck - some customers will have connectivity and some will not.  We are working on resolving the connectivity problem at this time.
    • 1218pm ET - All services and databases are back online and responding at this time.  If you are still facing problems, please contact support.

  • Date - 04/16/2017 12:14
  • Last Updated - 04/16/2017 12:19
Connectivity Issue :: wwwsrc6.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsrc6.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 4/15/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsrc6.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsrc6.supercp.com

    Updates:

    1:55PM EST - Connectivity has been fully restored and service is now back up and operational.

  • Date - 04/15/2017 13:48
  • Last Updated - 04/15/2017 13:55
Connectivity Issue :: www54.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www54.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 4/14/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www54.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www54.a2hosting.com

    Updates:
    9:20AM EST - Our engineers have fully restored connectivity and service is now working as expected.

  • Date - 04/14/2017 09:33 - 04/14/2017 12:38
  • Last Updated - 04/14/2017 12:38
Windows Feature Change - PHP 5.4 (Resolved)
  • Priority - Low
  • Affecting Server - ssrwt1.supercp.com
  • Title: Windows Feature Change - PHP 5.4 Removal

    Type of service affected:

        •    Windows products will no longer support PHP 5.4 and will be removed from all servers.


    Severity:

        •    Low - Scheduled


    Incident first reported:

        •    N/A

    Detailed Description:



    Windows servers will no longer support PHP 5.4 products due to the lack of updates and security patches.  Customers are encouraged to change their PHP versions to a minimum of 5.6.  If you have questions or need assistance with your PHP version, please contact support.


    Updates:

    16:14 EST (4:14 PM) PHP 5.4 has been removed from the server at this time.

  • Date - 04/11/2017 16:00 - 04/11/2017 16:13
  • Last Updated - 04/11/2017 16:13
Windows Feature Change - PHP 5.4 (Resolved)
  • Priority - Low
  • Affecting Server - ssrw1.supercp.com
  • Title: Windows Feature Change - PHP 5.4 Removal

    Type of service affected:

        •    Windows products will no longer support PHP 5.4 and will be removed from all servers.


    Severity:

        •    Low - Scheduled


    Incident first reported:

        •    N/A

    Detailed Description:



    Windows servers will no longer support PHP 5.4 products due to the lack of updates and security patches.  Customers are encouraged to change their PHP versions to a minimum of 5.6.  If you have questions or need assistance with your PHP version, please contact support.


    Updates:
    16:13 EST (4:13 PM) PHP 5.4 has been removed from the server at this time.

  • Date - 04/11/2017 15:00 - 04/11/2017 16:14
  • Last Updated - 04/11/2017 16:13
Windows Feature Change - PHP 5.4 (Resolved)
  • Priority - Low
  • Affecting Server - a2wts2.a2hosting.com
  • Title: Windows Feature Change - PHP 5.4 Removal

    Type of service affected:

        •    Windows products will no longer support PHP 5.4 and will be removed from all servers.


    Severity:

        •    Low - Scheduled


    Incident first reported:

        •    N/A

    Detailed Description:



    Windows servers will no longer support PHP 5.4 products due to the lack of updates and security patches.  Customers are encouraged to change their PHP versions to a minimum of 5.6.  If you have questions or need assistance with your PHP version, please contact support.


    Updates:

    16:12 EST (4:12 PM) PHP 5.4 has been removed from the server at this time.

  • Date - 04/11/2017 14:00 - 04/11/2017 16:14
  • Last Updated - 04/11/2017 16:12
Windows Feature Change - PHP 5.4 (Resolved)
  • Priority - Low
  • Affecting Server - a2wts1.a2hosting.com
  • Title: Windows Feature Change - PHP 5.4 Removal

    Type of service affected:

        •    Windows products will no longer support PHP 5.4 and will be removed from all servers.


    Severity:

        •    Low - Scheduled


    Incident first reported:

        •    N/A

    Detailed Description:



    Windows servers will no longer support PHP 5.4 products due to the lack of updates and security patches.  Customers are encouraged to change their PHP versions to a minimum of 5.6.  If you have questions or need assistance with your PHP version, please contact support.


    Updates:

    16:11 EST (4:11 PM) PHP 5.4 has been removed from the server at this time.

  • Date - 04/11/2017 12:00 - 04/11/2017 16:11
  • Last Updated - 04/11/2017 16:11
Windows Feature Change - PHP 5.4 (Resolved)
  • Priority - Low
  • Affecting Server - a2ws2.a2hosting.com
  • Title: Windows Feature Change - PHP 5.4 Removal

    Type of service affected:

        •    Windows products will no longer support PHP 5.4 and will be removed from all servers.


    Severity:

        •    Low - Scheduled


    Incident first reported:

        •    N/A

    Detailed Description:



    Windows servers will no longer support PHP 5.4 products due to the lack of updates and security patches.  Customers are encouraged to change their PHP versions to a minimum of 5.6.  If you have questions or need assistance with your PHP version, please contact support.


    Updates:
    16:10 EST (4:10 PM) PHP 5.4 has been removed from the server at this time.

  • Date - 04/11/2017 13:00 - 04/11/2017 16:12
  • Last Updated - 04/11/2017 16:10
Windows Feature Change - PHP 5.4 (Resolved)
  • Priority - Low
  • Affecting Server - a2ws1.a2hosting.com
  • Title: Windows Feature Change - PHP 5.4 Removal

    Type of service affected:

        •    Windows products will no longer support PHP 5.4 and will be removed from all servers.


    Severity:

        •    Low - Scheduled


    Incident first reported:

        •    N/A

    Detailed Description:



    Windows servers will no longer support PHP 5.4 products due to the lack of updates and security patches.  Customers are encouraged to change their PHP versions to a minimum of 5.6.  If you have questions or need assistance with your PHP version, please contact support.


    Updates:
    16:09 EST (4:09 PM) PHP 5.4 has been removed from the server at this time.

  • Date - 04/11/2017 11:00 - 04/11/2017 16:10
  • Last Updated - 04/11/2017 16:10
MySQL Connectivity :: a2ls5.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls5.a2hosting.com
  • Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 04/9/2017
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • MySQL on a2ls5.a2hosting.coms currently experiencing intermittent outages. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • a2ls5.a2hosting.com
    Updates:
    • 8:46 PM ET - Our system engineers have isolated the issue and working toward a resolution. We will post updates as we progress.
    • 10:52 PM ET - Engineers are currently addressing issues with corrupted data, before restoration begins.  We will post further updates as we progress.
    • 12:46AM ET - Engineers are restoring data at this time. We will post further updates as progress is made.
    • 01:55AM ET - Engineers have restored the data, and at this time, all services are restored.

  • Date - 04/09/2017 15:30
  • Last Updated - 04/10/2017 01:56
Scheduled Maintenance: www44 Disk Replacement (Resolved)
  • Priority - Low
  • Affecting Server - www44.a2hosting.com
  • Title:

    • www44.a2hosting.com is scheduled for hardware maintenance

    Type of service affected:

    • Server

    Severity:

    • Scheduled Maintenance

    Detailed Description:
    www44.a2hosting.com is scheduled for hardware maintenance at 00:00 EDT on 4 April 2017. Maintenance is expected to last less than 30 minutes. This page will be updated when maintenance is complete or if there is a change in the schedule.

  • Date - 04/08/2017 00:00 - 04/07/2017 23:52
  • Last Updated - 04/05/2017 13:28
Windows Feature Upgrade - .NET Core 1.1.1 (Resolved)
  • Priority - Low
  • Affecting Server - ssrwt1.supercp.com
  • Title: Windows Feature Upgrade - .NET Core 1.1.1

    Type of service affected:

    • Windows .NET Core will be upgraded from 1.1.0 to 1.1.1 for security and stability purposes.

    Severity:

    • Low - Scheduled

    Incident first reported:

    • N/A

    Detailed Description:

    Windows .NET Core will be upgraded from 1.1.0 to 1.1.1 for security and stability purposes.  There is not expected to be any downtime, however customers will need to upgrade the applications to run with 1.1.1.

    Updates:

    12:01 EST (12:01 PM) The upgrade to .NET Core has been completed.

  • Date - 04/04/2017 12:00 - 04/04/2017 12:02
  • Last Updated - 04/04/2017 12:02
Windows Feature Upgrade - .NET Core 1.1.1 (Resolved)
  • Priority - Low
  • Affecting Server - ssrw1.supercp.com
  • Title: Windows Feature Upgrade - .NET Core 1.1.1

    Type of service affected:

    • Windows .NET Core will be upgraded from 1.1.0 to 1.1.1 for security and stability purposes.

    Severity:

    • Low - Scheduled

    Incident first reported:

    • N/A

    Detailed Description:

    Windows .NET Core will be upgraded from 1.1.0 to 1.1.1 for security and stability purposes.  There is not expected to be any downtime, however customers will need to upgrade the applications to run with 1.1.1.

    Updates:

    11:01 EST (11 AM) the upgrade to .NET Core 1.1.1 has been completed

  • Date - 04/04/2017 11:00 - 04/04/2017 11:01
  • Last Updated - 04/04/2017 11:01
Ticket System & Live Chat Maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - Ticket Support / Live Chat
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 3 April 2017 at 7:00am EDT

    Detailed Description:

    • We will be performing an update to our Support system, which will have our ticket system and Live Chat unavailable. Support via phone will still be available during this time.

    Customers or services affected:

    • All Customers

    Updates:

  • Date - 04/04/2017 07:07
  • Last Updated - 04/04/2017 08:12
Windows Feature Upgrade - .NET Core 1.1.1 (Resolved)
  • Priority - Low
  • Affecting Server - a2wts2.a2hosting.com
  • Title: Windows Feature Upgrade - .NET Core 1.1.1

    Type of service affected:

    • Windows .NET Core will be upgraded from 1.1.0 to 1.1.1 for security and stability purposes.

    Severity:

    • Low - Scheduled

    Incident first reported:

    • N/A

    Detailed Description:

    Windows .NET Core will be upgraded from 1.1.0 to 1.1.1 for security and stability purposes.  There is not expected to be any downtime, however customers will need to upgrade the applications to run with 1.1.1.

    Updates:

    15:55 EST (3:55 PM EST) the upgrade to .NET Core 1.1.1 has been completed.

  • Date - 04/03/2017 14:00 - 04/03/2017 15:57
  • Last Updated - 04/03/2017 15:57
Windows Feature Upgrade - .NET Core 1.1.1 (Resolved)
  • Priority - Low
  • Affecting Server - a2ws2.a2hosting.com
  • Title: Windows Feature Upgrade - .NET Core 1.1.1

    Type of service affected:

    • Windows .NET Core will be upgraded from 1.1.0 to 1.1.1 for security and stability purposes.

    Severity:

    • Low - Scheduled

    Incident first reported:

    • N/A

    Detailed Description:

    Windows .NET Core will be upgraded from 1.1.0 to 1.1.1 for security and stability purposes.  There is not expected to be any downtime, however customers will need to upgrade the applications to run with 1.1.1.

    Updates:

    15:56 EST (3 PM) The upgrade to .Net Core 1.1.1 has been completed

  • Date - 04/03/2017 13:00 - 04/03/2017 15:56
  • Last Updated - 04/03/2017 15:56
Windows Feature Upgrade - .NET Core 1.1.1 (Resolved)
  • Priority - Low
  • Affecting Server - a2wts1.a2hosting.com
  • Title: Windows Feature Upgrade - .NET Core 1.1.1

    Type of service affected:

    • Windows .NET Core will be upgraded from 1.1.0 to 1.1.1 for security and stability purposes.

    Severity:

    • Low - Scheduled

    Incident first reported:

    • N/A

    Detailed Description:

    Windows .NET Core will be upgraded from 1.1.0 to 1.1.1 for security and stability purposes.  There is not expected to be any downtime, however customers will need to upgrade the applications to run with 1.1.1.

    Updates:
    15:55 EST (3:55 PM) the upgrade to .NET Core 1.1.1 has been completed

  • Date - 04/03/2017 12:00 - 04/03/2017 15:54
  • Last Updated - 04/03/2017 15:53
Windows Feature Upgrade - .NET Core 1.1.1 (Resolved)
  • Priority - Low
  • Affecting Server - a2ws1.a2hosting.com
  • Title: Windows Feature Upgrade - .NET Core 1.1.1

    Type of service affected:

    • Windows .NET Core will be upgraded from 1.1.0 to 1.1.1 for security and stability purposes.

    Severity:

    • Low - Scheduled

    Incident first reported:

    • N/A

    Detailed Description:

    Windows .NET Core will be upgraded from 1.1.0 to 1.1.1 for security and stability purposes.  There is not expected to be any downtime, however customers will need to upgrade the applications to run with 1.1.1.

    Updates: 15:55 EST (3:55 PM) the upgrade to .NET Core 1.1.1 has been completed

  • Date - 04/03/2017 11:00 - 04/03/2017 15:52
  • Last Updated - 04/03/2017 15:52
Tickets and LiveChat Unavailable (Resolved)
  • Priority - Critical
  • Affecting System - Tickets and LiveChat
  • A condition arose this morning which has required emergency maintenance on the system which runs Tickets and LiveChat support services.

    Tickets and LiveChat are not available while we resolve this condition. There is no estimate for the completion of this process however it is expected to complete soon.

    Customers are encouraged to submit tickets for regular questions once the system is available. Please call 888-546-8946 or +1-734-222-4678 for urgent issues which require immediate attention

  • Date - 04/03/2017 08:14
  • Last Updated - 04/03/2017 09:00
MySQL Down - sgls3.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgls3.a2hosting.com
  •  Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 3 April 2017
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • Mysql on sgls3.supercp.com currently experiencing intermittent outages. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • sgls3.supercp.com
    Updates:
    •  MySQL services have been restored on sgls3.supercp.com.

  • Date - 04/03/2017 01:28
  • Last Updated - 04/03/2017 02:49
Ticket System & Live Chat Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Ticket Support / Live Chat
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2 April 2017 at 6:00am EDT

    Service Bulletin Duration:

    • This has now been completed and all tickets and live chat are now working as usual

    Detailed Description:

    • We will be performing an update to our Support system, which will have our ticket system and Live Chat unavailable. Support via phone will still be available during this time.

    Customers or services affected:

    • All Customers

    Updates:

    • Updates will be provided on this bulletin as they are available. You may follow @a2hosting_alerts on Twitter for automatic updates.
    • The update is proceeding however it is taking longer than expected. Current estimates place the completion time at 12:00PM Eastern

  • Date - 04/02/2017 06:00 - 04/02/2017 12:00
  • Last Updated - 04/02/2017 11:40
Multiple Servers Connectivity (Resolved)
  • Priority - Critical
  • Title:

    • Multiple Servers Connectivity

    Type of service affected:

    • System

    Severity:

    • Critical

    Incident first reported:

    • 10:00AM Eastern

    Detailed Description:

    • We are currently experiencing connectivity issues to multiple servers on our network.  Our systems engineers are currently working to identify and resolve the issue.  More information will be posted as it becomes available.

    Updates:

    • Our system engineers have identified the primary cause of this network issue and are working to resolve it now to return all services back online.
    • The network issue has been resolved and all services should once again be available. We will continue to monitor this situation to ensure there are no lingering problems.

  • Date - 04/01/2017 10:08
  • Last Updated - 04/01/2017 11:48
wwwls4.a2hosting.com Emergency Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls4.a2hosting.com
  • Title:

    • wwwls4.a2hosting.com Emergency Maintenance

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 3/31/2017 10:59AM Eastern

    Detailed Description:
    The server at wwwls4.a2hosting.com was experiencing an issue which has required emergency maintenance. The server is currently being restarted to correct the issue and will be returned to service shortly. Updates will be provided as they are available.

    11:04AM Eastern -  The server is back online and all services are responding normally.

  • Date - 03/31/2017 10:59
  • Last Updated - 03/31/2017 11:14
wwwls9.a2hosting.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls9.a2hosting.com
  • Title:

    • wwwls9.a2hosting.com is not responding when queried

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 03/30/2017 12:49

    Detailed Description:
    wwwls9.a2hosting.com is not responding when queried. This appears to be related to an ongoing Denial of Service attack on this server. Our engineers are working to mitigate the attack and restore service as quickly as possible.

    Updates:

    • 3/30/2017 12:59PM Eastern - We are aware that some customers are continuing to experience trouble accessing related services. We are working with our attack mitigation service to improve connectivity to affected services.
    • 3/30/2017 2:16PM Eastern - The attack appears to have been mitigated successfully and our engineers are working to restore service at this time.
    • 3/30/2017 2:58PM Eastern - Our engineers are continuing to work to restore services.
    • 3/30/2017 4:30PM Eastern - All services are now up and responding normally on a2ls9.a2hosting.com. We are continuing to monitor the service for stability.

  • Date - 03/30/2017 12:49
  • Last Updated - 03/31/2017 10:12
Phone Support Intermittent (Resolved)
  • Priority - Critical
  • Affecting System - Phone Support
  • Title:

    • Phone Support Intermittent

    Type of service affected:

    • Phone Support

    Severity:

    • High

    Incident first reported:

    • 03/30/2017 11:49

    Detailed Description:
    We are aware of an issue affecting our phone support. This may result in some calls being disconnected or additional delays for customers waiting for support staff. Our engineers are working to stabilize the service as quickly as possible. Customers unable to reach support staff by phone are encouraged to use an alternative method of contact available from our support page at https://www.a2hosting.com/support

    Update:
    3/30/2017 1:38PM Eastern -
    We have been monitoring our phone service since the earlier issue, and this issue has not recurred.

    Detailed Description:
    We are aware of an issue affecting our phone support. This may result in some calls being disconnected or additional delays for customers waiting for support staff. Our engineers are working to stabilize the service as quickly as possible. Customers unable to reach support staff by phone are encouraged to use an alternative method of contact available from our support page at https://www.a2hosting.com/support

  • Date - 03/30/2017 11:49 - 03/30/2017 16:54
  • Last Updated - 03/30/2017 13:38
wwwss18.a2hosting.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss18.a2hosting.com
  • Title:

    • wwwss18.a2hosting.com not responding

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 03/30/2017 09:51

    Detailed Description:
    Our monitoring systems have detected wwwss18.a2hosting.com was not responding when queried. Our engineers are actively investigating the issue and updates will be provided as we move forward.

    Updates:
    10:06AM Eastern 3/30/2017 - Our engineers have corrected the issue preventing wwwss18.a2hosting.com from working as expected. All services are up and running at this time and we are continuing to monitor the server.

  • Date - 03/30/2017 09:51
  • Last Updated - 03/30/2017 10:08
wwwa2ls9.a2hosting.com Server Interruption (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls9.a2hosting.com
  • Services are not responding on a2ls9, our engineers are aware of the issue and we are working to resolve the interuption as soon as possible. We will update here once we have any additional details.

    11:25PM Eastern: The server interruption with a2ls9 which was due to an attack has been resolved and all services are operating fine.

  • Date - 03/29/2017 21:59 - 03/29/2017 23:25
  • Last Updated - 03/29/2017 23:58
nlssr1.supercp.com Web Service (Resolved)
  • Priority - High
  • Affecting Server - wwwnlssr1.supercp.com
  • Title:

    • nlssr1.supercp.com Web Service unavailable

    Type of service affected:

    • Web services on nlssr1.supercpc.om

    Severity:

    • High

    Incident first reported:

    • 03/28/2017 10:38 Eastern

    Detailed Description:
    The Apache service is not working as expected on nlssr1.supercp.com and this is causing customer websites to be unavailable. Services such as email are working normally. Our engineers are actively investigating this issue and expect resolution soon.


    Updates:

    • 11:10AM Eastern - Our engineers are continuing to troubleshoot the web service.
    • 12:00PM Eastern - The underlying cause has been identified and we expect the issue to be resolved shortly.
    • 12:13PM Eastern - The issue has been resolved and we are continuing to monitor the service
    • 1:34PM Eastern - All systems have been stable since the issue was identified.

  • Date - 03/28/2017 10:38
  • Last Updated - 03/28/2017 13:35
Reboot Required :: nlssdsemi1 (Resolved)
  • Priority - Critical
  • Affecting Other - nlssdsemi1
  • nlssdsemi1 Reboot

    Maintenance Type: Server

    Maintenance Severity: Critical

    Scheduled Date: 3/26/2017

    Duration: 10 minutes

    Detailed Description: nlssdsemi1 will be rebooting at 10PM EDT. The server will only be down as long as it takes for the system to reboot, we expect no longer than 10 minutes for the process to complete. We appologize for any inconvenience this may cause. 


    Customers or services affected: Customers on the nlssdsemi1 server. 

    Updates: This reboot has completed.

     

  • Date - 03/26/2017 16:02
  • Last Updated - 03/26/2017 16:43
Scheduled Maintenance - Windows Servers (Resolved)
  • Priority - Low
  • Affecting System - All shared/reseller Windows Servers and MSSQL
  • Title: Windows Updates and System Reconfiguration

    Type of service affected:

    • Windows servers will be patched and rebooted per securirty policy.  Other planned OS reconfigurations will be completed during this time as well.

    Severity:

    • Low - Scheduled

    Incident first reported:

    • N/A

    Detailed Description:

    Servers will be rebooted after all updates have been applied.  Expected downtme is expected to be less than 5 minutes per Plesk server, MSSQL will be rebooted as well.  Server reboots will be staggered and communicated through this thread.

    Updates:

    1830 - Maintenance is scheduled to begin in 30 minutes.  MSSQL will be the first server and we will update this thread as we proceed through the servers.
    1905 - a2wsql1.a2hosting.com, a2ws1 and a2wts1.a2hosting.com have been rebooted and back online at this time.
    1909 - a2ws2 and a2wts2 have been rebooted and back online at this time.
    1914 - ssrwt1 and ssrw1 have been rebooted and back online at this time.

    1915 - All servers and services are back online at this time.  Approximate downtime per server was

  • Date - 03/25/2017 19:00 - 03/25/2017 19:15
  • Last Updated - 03/25/2017 19:23
Global Internet Connectivity (Resolved)
  • Priority - High
  • Affecting System - G
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 3/25/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    We are seeing connectivity issues with traffic routed through Comcast as seen in the following link: http://downdetector.com/status/comcast-xfinity/news/118699-problems-at-comcast. This may cause intermittant connectivity issues or slow speeds for any connections passing through their networks.

    Updates:

  • Date - 03/25/2017 18:17 - 03/26/2017 08:08
  • Last Updated - 03/25/2017 18:19
Connectivity Issue :: wwwls5.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls5.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 3/25/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwls5.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwls5.a2hosting.com

    Updates:

  • Date - 03/25/2017 15:30 - 03/25/2017 16:18
  • Last Updated - 03/25/2017 15:30
Service Interruption: solman8 offline (Resolved)
  • Priority - High
  • Affecting Server - www66.a2hosting.com
  • Title:

    • a2s66.a2hosting.com not responding

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 7:00 pm Eastern
    • Detailed Description:
      The shared web hosting server a2s66.a2hosting.com and VPS node Solman8 are not responding when queried. Our engineers are working to address the issue, and we will update as progress is made.
    Updates:

    • 9:00 pm Eastern: Data Center technicians identified a cooling system failure. This has been corrected. Solman8 and a2s66 are both back online and running properly.

  • Date - 03/24/2017 19:00 - 03/24/2017 20:00
  • Last Updated - 03/24/2017 21:07
Service Interruption: SSR12 Apache Offline (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr12.supercp.com
  • Title:

    • wwwss21.a2hosting.com Apache offline 

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 20:45PM Eastern

    Detailed Description:
    Monitoring systems alerted us to wwwssr12.supercp.com not responding when queried. Our engineers are examining the isssue and are working to restore service as quickly as possible

    Updates:

    21:20 EST
    : SSR12 is back online and serving web pages properly

  • Date - 03/21/2017 20:45 - 03/21/2017 21:20
  • Last Updated - 03/21/2017 21:26
wwwss21.a2hosting.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss21.a2hosting.com
  • Title:

    • wwwss21.a2hosting.com not responding

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 1:13PM Eastern

    Detailed Description:
    Monitoring systems alerted us to wwwss21.a2hosting.com not responding when queried. Our engineers are examining the isssue and are working to restore service as quickly as possible

    Updates:

    • 1:57PM Eastern - Our engineers are continuing to work to restore wwwss21.a2hosting.com to service.
    • 2:13PM Eastern - Our engineers were able to identify an attack against resources on this server and have successfully mitigated it. All services are up and responding normally and we are continuing to monitor the situation closely.
    • 3:51PM Eastern - The attack has begun affecting services again. Our engineers are working to once again restore service.
    • 6:00PM Eastern 3/21/17 This issue appears resolved. Please do not hesitate to reach out to support if you experience further issues. 

  • Date - 03/20/2017 13:13
  • Last Updated - 03/21/2017 21:10
Phone Support Unavailable (Resolved)
  • Priority - Critical
  • Affecting System - Phone Support
  • Title:

    • Phone Support Unavailable

    Type of service affected:

    • Phone Support

    Severity:

    • Critical

    Incident first reported:

    • 10:43AM Eastern

    Detailed Description:
    Phone support for A2 Hosting customers is currently unavailable. We are working with our providers to restore service as quickly as possible. Customer services are not affected by this issue. Updates will be provided as soon as we have moved forward.

    Updates:

    • 11:19AM Eastern - Our engineers are continuing to work to resolve the issue affecting inbound support calls.
    • 12:15PM Eastern - Inbound support calls are now working as expected.

  • Date - 03/20/2017 10:48
  • Last Updated - 03/20/2017 13:55
Connectivity Issue : nlls3.a2hosting,com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlls3.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 3/19/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwnlls3.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwnlls3.a2hosting.com

    Updates:
    19:16 EST - MySQL isn't starting properly and is currently repairing in crash recovery

  • Date - 03/19/2017 19:13 - 03/19/2017 19:26
  • Last Updated - 03/19/2017 19:16
Connectivity Issue :: wwwss34.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss34.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 3/19/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwss34.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwss34.a2hosting.com

    Updates:
    9:55AM EST - MySQL isn't starting properly and is currently repairing in crash recovery

  • Date - 03/19/2017 09:36 - 03/19/2017 13:35
  • Last Updated - 03/19/2017 12:59
Connectivity Issue :: wwwssr12.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr12.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 3/18/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwssr12.a2hosting.com is seeing intermittant connectivity issues and possible slowness due to a DDOS attack against the server which is being midigated. We are monitering this issue and will provide updates as they are available.

    Customers or services affected:

    • wwwssr12.a2hosting.com

    Updates:

  • Date - 03/18/2017 17:08 - 03/18/2017 17:16
  • Last Updated - 03/18/2017 17:08
Managed VPS Apache Crashes (Resolved)
  • Priority - Critical
  • Affecting Server - Managed SolusVM Master
  •  

    An issue has been identified that is causing Apache to crash and not recover properly on our Managed VPS Servers.

    We are working with our system engineers as well as cPanel for a total resolution to the issue.

    Temporary Solution:

    Reboot your VPS through https://my.a2hosting.com

    Proposed Permanent Solution:

    An upgraded Linux kernel will be installed on all affected servers.  This will require a reboot of the node your VPS resides on and you will experience a short amount of downtime as a result of this reboot.

    As more information becomes available this post will be updated.

    Update #1 (18:37 EST 3/14/17):

    Our system engineers, as well as cPanel engineers, are logged into affected servers at this time doing diagnostics.  We have been coordinating our efforts with cPanel throughout the day.

    Thank you for your continued patience regarding this matter.

     
    Update #2 (18:00 EST 3/16/17)

    This issue has been resolved by our system engineers.  An issue with Apache 2.4 was creating a loop that it could not recover from.  The issue has been repaired.  A full restart of Apache on the affected servers is being performed to ensure the adjustments are permanent.

  • Date - 03/14/2017 14:06 - 03/16/2017 00:00
  • Last Updated - 03/16/2017 18:02
nlssr1.supercp.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlssr1.supercp.com
  • Title:

    • nlssr1.supercp.com

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 8:45AM Eastern

    Detailed Description:
    nlssr1.supercp.com is not responding when queried. Our engineers are actively investigating the issue and will restore service as quickly as possible.

    Updates:
    9:50AM Eastern - nlssr1.supercp.com has recovered and all services are available at this time.

  • Date - 03/16/2017 09:01
  • Last Updated - 03/16/2017 09:51
Delayed Outbound Mail (Resolved)
  • Priority - Medium
  • Affecting Other - Shared Hosting Email Service
  • Title:

    • Delayed Outbound Mail

    Type of service affected:

    • Shared Hosting Email Service

    Severity:

    • Medium

    Incident first reported:

    • 03/15/2017 15:05

    Detailed Description:
    We have confirmed reports of delayed outbound email messages for some customers. We are actively investigatigating and working with our engineers to resolve this issue quickly.

    Updates:

     

    • 18:15 EDT We have determined the issue to be intermittent, and some mail will go through at normal rates and some will be delayed. No mail is lost, and only delays are experienced. If your mail has not been delivered yet, it is reasonable to expect it to be retried in the next few hours. Re-sending mail is not needed or recommended.
    • 00:30 EDT Mail delivery has largely returned to normal. Please report any continued issues, we'll be glad to get them resolved.



  • Date - 03/15/2017 15:05 - 03/15/2017 21:30
  • Last Updated - 03/16/2017 00:35
Connectivity Issue :: wwwss21.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss21.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 3/6/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwss21.a2hosting.com is seeing intermittant connectivity issues and possible slowness due to a DDOS attack against the server which is being midigated. We are monitering this issue and will provide updates as they are available.

    Customers or services affected:

    • wwwss21.a2hosting.com

    Updates:

  • Date - 03/15/2017 03:08
  • Last Updated - 03/15/2017 15:11
src6.supercp.com Reboot Required (Resolved)
  • Priority - High
  • Affecting Server - wwwsrc6.supercp.com
  • Title:

    • src6.supercp.com Reboot Required

    Type of service affected:

    • Server

    Severity:

    • High

    Scheduled start time:

    • 3/10/2017 20:00 Eastern

    Detailed Description:
    The server requires an emergency reboot. This has been scheduled for 8PM and is expected to be shorter than 15 minutes in duration.

  • Date - 03/10/2017 20:00
  • Last Updated - 03/15/2017 11:57
Credit Card Transactions Unavailable (Resolved)
  • Priority - Critical
  • Affecting Other - Credit Card Transactions
  • Service Bulletin Type:

    • Other

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 13 March 2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We are seeing network connectivity issues which may cause sites to load slowly or perhaps become unreachable. Our admins are working on this now and we will provide updates as they are available.

    Customers or services affected:

    •  Credit Card transactions are currently unable to be processed for some clients. Our system administrators are reviewing this and we expect to have services restored shortly. 
    Updates:

  • Date - 03/13/2017 02:53
  • Last Updated - 03/13/2017 06:32
Service Interruption: a2ss13 Offline (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss13.a2hosting.com
  • Title:

    • a2ss13.a2hosting.com not responding

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 7:29 pm Eastern
    • Detailed Description:
      The shared web hosting server a2ss13a2hosting.com is not responding when queried. Our engineers are working to address the issue, and we will update as progress is made.

  • Date - 03/12/2017 19:26 - 03/12/2017 19:30
  • Last Updated - 03/12/2017 19:29
Service Interruption: a2s79 Offline (Resolved)
  • Priority - Critical
  • Affecting Server - www79.a2hosting.com
  • Title:

    • a2s79.a2hosting.com not responding

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 11:45 Eastern
      Detailed Description:
      The shared web hosting server a2s79.a2hosting.com is not responding when queried. Our engineers are working to address the issue, and we will update as progress is made.

  • Date - 03/10/2017 23:45
  • Last Updated - 03/11/2017 00:55
Multiple Servers Intermittent (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls9.a2hosting.com
  • Title:

    • Multiple Servers Intermittent Connectivity

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 9:28AM Eastern

    Detailed Description:
    The wwwls9.a2hosting.com server came under attack from a large Distributed Denial of Service attack. We have successfully mitigated the attack at this time, and websites are loading, however this has affected connectivity in a way that is causing pages to occasionally load slowly or not finish loading. We are continuing to work to improve the situation while the attack persists. Updates will be provided as soon as we have moved forward.

    Updates:

    • 10:05 AM Eastern - The attack is causing other services to exhibit intermittent slowness. Services on the following servers are currently affected:
      • wwwss34.a2hosting.com through wwwss41.a2hosting.com
      • ssr17.supercp.com
      • Any VPS services with IP addresses in the 66.198.240.xxx range
    • 10:36 AM Eastern - The attack is persisting however we have successfully implemented policies to mitigate it. Services are up and available for the vast majority of customers, however a small percentage of connections may continue to be affected. We are continuing to work to ensure the services remain stable for all customers.
    • 11:28 AM Eastern - All services have remained stable following the previous changes. 
    • 5:32 PM Eastern - We noticed that some customers are still experiencing issues. Please know that we are working to resolve this as quckly as possible. Thank you for your patience.
    • 9:18 PM Eastern - The attack has intensified and this has required null routing wwwls9.a2hosting.com. Other services are now experiencing more frequent connectivitiy disruption. Our engineers are continuing to work to mitigate the attack.
    • 10:25PM Eastern - It appears that the issue has been resolved. We are leaving this status open until the services have been stable for some time.

  • Date - 03/07/2017 09:35
  • Last Updated - 03/08/2017 13:37
Connectivity Issue :: wwwls5.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls5.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 3/6/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwls5.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwls5.a2hosting.com

    Updates:

  • Date - 03/06/2017 12:57 - 03/06/2017 13:06
  • Last Updated - 03/06/2017 12:58
Connectivity Issue :: wwwls5.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls5.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 3/6/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwls5.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwls5.a2hosting.com

    Updates:

  • Date - 03/06/2017 12:57 - 03/06/2017 12:58
  • Last Updated - 03/06/2017 12:58
Connectivity Issue :: wwwsrc6.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsrc6.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 3/5/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsrc6.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsrc6.supercp.com

    Updates:

  • Date - 03/05/2017 10:06 - 03/05/2017 12:41
  • Last Updated - 03/05/2017 10:28
ssr10.supercp.com Unresponsive (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr10.supercp.com
  • Title:

    • wwwssr10.supercp.com is not responding when queried

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 8:20AM Eastern

    Detailed Description:
    The services on wwwssr10.supercp.com are not responding when queried. Our engineers are working to restore service as quickly as possible


    Updates:

    • 9:18AM Eastern - Engineers have identified the issue and are currently implementing a solution.
    • 10:25AM Eastern - Our engineers are continuing to work to resolve the issue affecting wwwssr10.supercp.com
    • 11:20AM Eastern - We have resolved the issue affecting the services on wwwssr10.supercp.com and all services are online and responding normally

  • Date - 03/02/2017 08:40
  • Last Updated - 03/02/2017 11:21
IIS Outage :: a2wts1 (Resolved)
  • Priority - Critical
  • Affecting Server - a2wts1.a2hosting.com
  • Service Bulletin Type:

    • Server (Windows Plesk Servers Only)

    Service Bulletin Severity:

    • High - IIS outage

    Service Bulletin Date:

    • 2/27/2017 11:00 (11am) EST

    Detailed Description:

    • The IIS service is having periodical downtime. Our administrators are currently investigating the issue.  We will post all updates as they become available.

    UPDATE 8:45PM EST: We are still investigating this server. We will update as more information is available.

    1030AM - The service was up and online during the night and the orignal problem we were looking at has resolved itself.  The server was rebooted and was approximately 90 seconds of total downtime.  The service was not down any other time except during the reboot.

  • Date - 02/28/2017 16:45
  • Last Updated - 03/01/2017 10:34
Service Interruption: nlssr1 Offline (Resolved)
  • Priority - High
  • Affecting Server - wwwnlssr1.supercp.com
  • Service Bulletin Type:

    Server NLSSR1

    Service Bulletin Severity:

    High

    Service Bulletin Date:

    02/27/2017

    Service Bulletin Duration:

    We will update as details become available.

    Detailed Description:

    The server NLSSR1 is experiencing issues that are affecting uptime and requireing a reboot. Our engineers are working to resolve this as quickly as possible and updates will be provided as they
    become available. We apologize for the inconveneince and thank you for your patience in this.

    Updates:

    As of 20:00 EST NLSSR1 is back online and functioning properly.

  • Date - 02/27/2017 18:45 - 02/27/2017 20:00
  • Last Updated - 02/27/2017 20:00
wwwssr12.supercp.com unavailable (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr12.supercp.com
  • Title:

    • wwwssr12.supercp.com unavailable

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 12:27PM Eastern

    Detailed Description:
    The web service on wwwssr12.supercp.com is not responding when queried. Our engineers are working to restore service as quickly as possible. Updates will be provided as soon as they are available.

    Updates: 

    • 1:47PM Eastern - MySQL has finished recovery and any crashed tables are currently being repaired
    • 4:05PM Eastern - All tables have finished recovery

     

  • Date - 02/27/2017 12:28
  • Last Updated - 02/27/2017 16:05
IIS Outage :: a2wts1 (Resolved)
  • Priority - Critical
  • Affecting Server - a2wts1.a2hosting.com
  • Service Bulletin Type:

    • Server (Windows Plesk Servers Only)


    Service Bulletin Severity:

    • High - IIS outage

    Service Bulletin Date:

    • 
2/27/2017 11:00 (11am) EST

    Service Bulletin Duration:

    • 2000 (8pm) EST - 2100 (9pm) EST


    Detailed Description:

    • The IIS service is currently down. Our administrators are currently investigating the issue. We believe the issue related to a DDoS at this time. We will post all updates as they become available.

    UPDATE 11:28 EST

    The server was rebooted and all sites are now loading correctly. Our administrators are going to continue to monitor the server to ensure that everything continues to function correctly.

  • Date - 02/27/2017 10:57 - 02/27/2017 11:27
  • Last Updated - 02/27/2017 11:27
Host Down :: ssdman2.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Other - Managed VPS Node ssdman2
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/26/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • ssdman2.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • ssdman2.a2hosting.com

    Updates:

    • 2:41PM EST - Our Engineers have restored service successfully

  • Date - 02/26/2017 09:54 - 02/26/2017 14:44
  • Last Updated - 02/26/2017 14:43
www69.a2hosting.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - www69.a2hosting.com
  • Title:

    • www69.a2hosting.com not responding

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 21:30 Eastern
      Detailed Description:
      The shared web hosting server www69.a2hosting.com is not responding when queried. Our engineers are working to address the issue, and we will update as progress is made.

  • Date - 02/25/2017 21:34 - 02/25/2017 22:26
  • Last Updated - 02/25/2017 21:38
Scheduled Maintenance - Windows Servers (Resolved)
  • Priority - Low
  • Affecting System - All shared/reseller Windows Servers
  • Title: Windows Updates and System Reconfiguration

    Type of service affected:

    • Windows servers will be patched and rebooted per securirty policy.  Other planned OS reconfigurations will be completed during this time as well.

    Severity:

    • Low - Scheduled

    Incident first reported:

    • N/A

    Detailed Description:

    Servers will be rebooted after all updates have been applied.  Expected downtme is expected t be less than 5 minutes per server.  Server reboots will be staggered and communicated through this thread.

    Updates:

    2045:  Server reboots have begun at this time.  ws1/ws2 will be first, followed by wts1/wts2 and then the reseller servers.
    2055:  a2ws1/a2ws2 and a2wts1 and a2wts2 have been updated, rebooted and are back online at this time.
    2105:  All servers and services have been updated and are back online.  We have checked all major services to ensure they are online and responding as expected.  If you are facing problems, please open a ticket with our support team or visit our live chat.  

    Total downtime per server averaged 120-180 seconds during the reboots.

  • Date - 02/25/2017 20:00 - 02/25/2017 21:05
  • Last Updated - 02/25/2017 21:08
Reseller DNS Resolution Issues (Resolved)
  • Priority - Medium
  • Affecting System - DNS Related Issues
  • Title:

    • Legacy Reseller Nameservers Unresponsive

    Type of service affected:

    • DNS

    Severity:

    • Medium

    Incident first reported:

    • 5:30PM Eastern

    Detailed Description:
    Services on Legacy DNS servers are affected. Our engineers are currently examining the problem. Immediate resolution can be had by changing DNS servers to 

    ns1.supercp.com
    ns2.supercp.com

    or 

    ns1.a2hosting.com
    ns2.a2hosting.com

    Updates:

    6:40 PM EST 
    We have resolved issues with name resolution on Legacy DNS. 

  • Date - 02/24/2017 17:54
  • Last Updated - 02/24/2017 18:40
www67.a2hosting.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - www67.a2hosting.com
  • Title:

    • www67.a2hosting.com not responding

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 14:00 Eastern

    Detailed Description:
    The shared web hosting server www67.a2hosting.com is not responding when queried. Upon a restart, engineers discovered a filesystem check was required. The server is currently undergoing a full filesystem check after which the services on this server will once again be available. There is no specific time estimate for this operation, however updates will be provided during the process.

  • Date - 02/23/2017 14:12
  • Last Updated - 02/24/2017 14:33
wwwsrc1.supercp.com Unresponsive (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsrc1.supercp.com
  • Title:

    • wwwsrc1.supercp.com Unresponsive

    Type of service affected:

    • Server

    Severity:

    • High

    Incident first reported:

    • 10:34PM Eastern

    Detailed Description:
    Services on wwwsrc1.supercp.com are not responding. Engineers are actively investigating the issue to restore service. Updates will be provided as soon as we have moved forward.

    Updates:

    2/23/17 10:57PM EDT
     - The MySQL database is in crash recovery mode at this time.  We will update as this progresses.

  • Date - 02/23/2017 22:45 - 02/23/2017 23:11
  • Last Updated - 02/23/2017 22:58
wwwls4.a2hosting.com Unresponsive (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls4.a2hosting.com
  • Title:

    • wwwls4.a2hosting.com Unresponsive

    Type of service affected:

    • Server

    Severity:

    • High

    Incident first reported:

    • 3:36PM Eastern

    Detailed Description:
    Services on wwwls4.a2hosting.com are not responding. Engineers are actively investigating the issue to restore service. Updates will be provided as soon as we have moved forward.

    Update:

    LS4 was resolved shortly after this notice was opened and has been running normally for several hours.

  • Date - 02/21/2017 15:35
  • Last Updated - 02/21/2017 21:51
Connectivity Issue :: wwwssr10.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr10.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/18/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwssr10.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwssr10.supercp.com
    Updates:

    2/18/17 2:30PM EDT
    - The RAID rebuild on the server is currently at 67%
    2/18/17 3:30PM EDT - The RAID rebuild on the server is complete. The server is now undergoing a FSCK (File System Consistency Check).
    2/18/17 6:00PM EDT - The FSCK (File System Consistency Check) failed. Our Engineers are working as quickly as possible to restore service.
    2/18/17 8:00PM EDT - Our Engineers have determined that multiple drives had failed. Our Engineers have began the process of building a new server and restoring data from backup. We do not have an estimated time for full recovery, we will be updating this status page hourly to provide updates on the situation. In the coming days we will have a full RFO report available to you.
    2/18/17 9:20PM EDT - Our Engineers are currently in the process of rebuilding the server. We do not have an estimated time for full recovery, we will be updating this status page hourly to provide updates on the situation. In the coming days we will have a full RFO report available to you.
    2/18/17 10:58PM EDT - Our Engineers have begun file restoration at this time.  Currently at approximately 5%. We will provide updates as to progress.
    2/19/17 2:35 AM EDT - The restoration is at 15%. We will continue to provide updates as the restoration progresses.
    2/19/17 9:30AM EDT - The restoration is still in progress. We will continue to provide updates as the restoration progresses.
    2/19/17 1:00PM EDT - The file restoration is still in progress. We will continue to provide updates as the restoration progresses further.
    2/19/17 4:22 PM EDT - File restore continues. We will continue to provide periodic updates as the restoration progresses
    2/19/17 6:07 PM EDT - File restore has completed.  Database restore is now in progress. We will continue to provide periodic updates as the restoration progresses.
    2/19/17 9:57 PM EDT - Database restore is still in progress, at this time. We do not have an estimated time for full recovery, and will be providing periodic updates.
    2/19/17 11:22 PM EDT - Database restore is completed.  We will be monitoring the status of the server to ensure proper operation.
    2/19/17 11:57 PM EDT - There have been reports of sites showing a 404 even though they have files, our engineers are working to correct this as quickly as possible, we will update here again once resolved.
    2/20/17 7:30AM EDT - Our admins have resolved this issue with the 404 errors.
    2/20/17 9:49AM EDT - All services have remained online and stable for over 10 hours. Some individual issues continue to affect a small percentage of accounts and we are working with those customers to resolve any remaining trouble.
    2/20/17 06:30PM EDT - Services are online and working. There are still issues with phpMyAdmin and we are working to resolve this problem as soon as possoble. If you have any other issues, please do not hesitate to contact us.
    2/21/17 08:30AM Eastern - All available backups have been restored, and no further issues have been experienced with this server. We are preparing a Reason For Outage and this RFO will be provided to customers as soon as engineering has completed it.

  • Date - 02/18/2017 10:28
  • Last Updated - 02/21/2017 08:32
Outgoing Mail delayed on Multiple Servers (Resolved)
  • Priority - Medium
  • Affecting System - MailChannels
  • Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/17/2017
    Service Bulletin Duration:
    • Unknown
    Detailed Description:
    • Our outbound SMTP provider MailChannels is experiencing DNS issues and so outbound mail performance is currently degraded until this is resolved. We will update this notification as information is available.
    Customers or services affected:
    • Multiple Webhosting and Reseller servers
    Updates:
    •  As of 21:15 EST The issue is ongoing. 
    •  

  • Date - 02/17/2017 20:00 - 02/20/2017 18:23
  • Last Updated - 02/18/2017 10:09
Connectivity Issue :: wwwsrc1.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsrc1.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/18/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsrc1.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsrc1.supercp.com
    Updates:

    •  The server has been restarted and services are once again available.

  • Date - 02/18/2017 02:51
  • Last Updated - 02/18/2017 02:55
Connectivity Issue :: wwwsr4.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr4.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/11/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsr4.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsr4.supercp.com
    Updates:

    • 07:08 PM Eastern - The load has been reduced at this time.

  • Date - 02/11/2017 18:03
  • Last Updated - 02/18/2017 02:51
Host Down :: www79.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www79.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 02/12/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www79.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www79.a2hosting.com
    Updates: Our engineers have addressed the isse, and service has been restored.

  • Date - 02/12/2017 15:47 - 02/12/2017 18:02
  • Last Updated - 02/12/2017 18:02
wwwss21 server disk full (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss21.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/11/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:


    wwwss21.a2hosting.com is experiencing a disk full issue. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwss21.a2hosting.com
    Updates:

    • 09:22 PM Eastern - The disk space has been increased at this time.
    • 2/12/2017 12:42 AM EST - The disk space has filled again. Our system administrators are investigating the issue.
    • 2/12/2017 1:05 AM EST - The disk space has been increased.

     

  • Date - 02/11/2017 20:29
  • Last Updated - 02/12/2017 01:20
Connectivity Issue :: Multiple VPS Servers (Resolved)
  • Priority - Critical
  •  
    Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/10/2017
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • We are seeing connectivity Issues across several VPS servers. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • Multiple VPS servers
    Updates:
    • 6:21 AM Eastern - Connectivity to affected services has been restored at this time. We are actively investigating the incident which led to the connectivity issues.
    • 8:03 AM Eastern - This incident was related to an inbound Denial of Service attack which caused network connectivity issues. This incident was resolved and all services have been stable since the last update at 6:21.

  • Date - 02/10/2017 05:55
  • Last Updated - 02/10/2017 08:09
Connectivity Issue :: Multiple Servers (Resolved)
  • Priority - Critical
  •  
    Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/09/2017
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • We are seeing connectivity Issues across several Webhosting and Reseller servers is currently experiencing intermittent outages. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • Multiple Webhosting and Reseller servers
    Updates:
    •  

  • Date - 02/09/2017 00:31 - 02/09/2017 05:39
  • Last Updated - 02/09/2017 00:33
MySQL Down :: Multiple Servers (Resolved)
  • Priority - Critical
  • Affecting Other - Multiple Webhosting and Reseller servers
  •  
    Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/07/2017
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • Mysql on multiple Webhosting and Reseller servers is currently experiencing intermittent outages. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • Multiple Webhosting and Reseller servers
    Updates:
    •  

  • Date - 02/07/2017 04:21
  • Last Updated - 02/07/2017 08:06
Server Logins :: a2wts2 (Resolved)
  • Priority - Critical
  • Affecting Server - a2wts2.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 02/06/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • All client logins to a2wts2 are failign with an error message:

    ERROR: PleskMainDBException: An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full.
    (Error code: 2002) (db.php:444)

    Customers or services affected:

    • a2wts2.a2hosting.com

  • Date - 02/06/2017 11:43 - 02/06/2017 12:51
  • Last Updated - 02/06/2017 11:44
Connectivity Issue :: wwwls8.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls8.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/5/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwls8.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwls8.a2hosting.com
    Updates:

  • Date - 02/05/2017 15:36 - 02/05/2017 16:23
  • Last Updated - 02/05/2017 16:09
Connectivity Issue :: nlss5.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlss5.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/4/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwnlss5.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwnlss5.a2hosting.com
    Updates:

  • Date - 02/04/2017 18:59 - 02/04/2017 19:22
  • Last Updated - 02/04/2017 19:00
Connectivity Issue :: wwwnlls5.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlls5.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/4/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwnlls5.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwnlls5.a2hosting.com
    Updates:
    9:45AM EDT -
    Our Engineers have restored connectivity.

  • Date - 02/04/2017 08:02
  • Last Updated - 02/04/2017 18:59
Connectivity Issue :: Iceland Datacenter (Resolved)
  • Priority - Critical
  • Affecting System - Iceland Datacenter
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 02/04/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We have received reports that users are having connection based issues to our iceland datacenter. We are investigating this issue and will have an update shortly.

    Customers or services affected:

    • Customers utilizing servers in the Iceland Datacenter
    Updates:
     

  • Date - 02/04/2017 18:28 - 02/04/2017 19:22
  • Last Updated - 02/04/2017 18:28
Logins to a2wts2.a2hosting.com not working (Resolved)
  • Priority - Critical
  • Affecting Server - a2wts2.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 02/04/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • All client logins to a2wts2 are failign with an error message:

    ERROR: PleskMainDBException: An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full.
    (Error code: 2002) (db.php:444)

    Customers or services affected:

    • a2wts2.a2hosting.com

    Updates:
    17:37 - All services have been restored, all customers are able to login and no error messages are being displayed.  If you are still facing problems, please contact support.

  • Date - 02/04/2017 17:29
  • Last Updated - 02/04/2017 17:43
Connectivity Issue :: wwwls15.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls15.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/4/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwls15.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwls15.a2hosting.com


    Updates:
    1:45PM EDT -
    Our Engineers have restored connectivity and downtime was under 5 minutes.

  • Date - 02/04/2017 13:33 - 02/04/2017 14:53
  • Last Updated - 02/04/2017 14:53
Connectivity Issue :: wwwsrc2.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsrc2.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/4/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsrc2.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsrc2.supercp.com
    Updates:
    10:25AM EDT -
    Our engineers have restored connectivity and services are fully restored.

  • Date - 02/04/2017 10:14 - 02/04/2017 13:32
  • Last Updated - 02/04/2017 13:33
Host Down :: www79.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www79.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 02/3/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www79.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www79.a2hosting.com

  • Date - 02/03/2017 00:41 - 02/03/2017 06:17
  • Last Updated - 02/03/2017 00:41
Global Internet Connectivity (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/2/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    We are seeing connectivity issues with traffic routed through level3 as seen in the following link: http://www.internethealthreport.com/. This may cause intermittant connectivity issues or slow speeds for any connections passing through their networks.

    Updates:

    11:52AM The issues with Level 3 appear to have been resolved, and we can confirm that our metrics show no undue packet loss from connections associated with this peer.

  • Date - 02/02/2017 07:43
  • Last Updated - 02/02/2017 11:32
Connectivity Issue :: wwwssr18.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr18.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/1/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwssr18.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwssr18.supercp.com
    Updates:
    8:09AM Eastern -
    Our engineers were able to determine that this issue was related to a DDoS attack being recieved at the time. This attack was mitigated quickly, and all systems are up and responding normally at this time.

  • Date - 02/01/2017 01:37
  • Last Updated - 02/01/2017 08:10
Windows Updates and System Reconfigurations (Resolved)
  • Priority - Low
  • Affecting System - a2w*.a2hosting.com, ssrw*.supercp.com
  • Title: Windows Updates and System Reconfiguration

    Type of service affected:

    • Windows servers will be patched and rebooted per securirty policy.  Other planned OS reconfigurations will be completed during this time as well.

    Severity:

    • Low - Scheduled

    Incident first reported:

    • N/A

    Detailed Description:

    Servers will be rebooted after all updates have been applied.  Expected downtme is expected t be less than 5 minutes per server.

    Updates:

    The reboots have begun at this time.
    2005 - All servers have been rebooted and are back onine.  All services are responding as expected.  If you are still facing problems please contact support.

  • Date - 01/28/2017 20:00 - 01/28/2017 20:05
  • Last Updated - 01/28/2017 20:06
Host Down :: www66.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www66.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 01/27/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www66.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www66.a2hosting.com

    Updates:
    18:00 EDT -
    Our Engineers have resolved the issue and service is now fully restored.

  • Date - 01/28/2017 10:01 - 01/28/2017 20:03
  • Last Updated - 01/28/2017 20:03
Host Down :: www66.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www66.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 01/27/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www66.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www66.a2hosting.com

    Updates:

  • Date - 01/27/2017 19:52
  • Last Updated - 01/28/2017 07:23
Scheduled Maintenance: Signapore, Netherlands (Resolved)
  • Priority - Medium
  • Affecting Server - wwwnlls1.a2hosting.com
  • We are posting this to alert you that the following servers are scheduled for routine maintenance between the hours of :

    Complete
    Signapore: 03:00-06:00 SGT, 14:00-17:00 EST

    sgss2, sgls1, sgls2, sgls3, sgssr1, sgssr2, sgsrc1, sgsrc2

    Amsterdam: 2:00AM-5:00AM GMT+1, 20:00-23:00 EST
    nlss1, nlss3, nlss4, nlls1, nlls2, nlls3, nlls4, nlls5, nlssr1, nlssr2, nlsrc1, nlsrc2

    Each server is expected be offline for less than 15 minutes. Once this maintenance is competed we will update this post. 

    Updates:
    15:00 EDT
    : Signapore server maintenance is complete with minimal downtime experienced.
    19:00 EDT: Amsterdam server maintenance is complete with minimal downtime experience.

  • Date - 01/27/2017 20:00 - 01/27/2017 23:00
  • Last Updated - 01/27/2017 21:00
Host Down :: www79.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www79.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 01/25/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www79.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www79.a2hosting.com

  • Date - 01/25/2017 05:56
  • Last Updated - 01/25/2017 08:02
Host Down :: www78.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www78.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 01/25/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www78.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www78.a2hosting.com

  • Date - 01/25/2017 05:56
  • Last Updated - 01/25/2017 08:02
Connectivity Issue :: wwwsgss3.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgss3.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 1/23/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsgss3.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • Singapore datacenter shared servers

    Updates:
    8:39 AM Eastern -
    The issue has been identified as a denial of service attack. Our engineers are working to mitigate the effects of this attack. Updates will be provided as we move forward.

    11:08 AM Eastern -
    The issue is still being addressed by our engineers, however, we are finding that this denial of service attack is affecting other servers in our Singapore datacenter. Updates will be provided as we move forward.

  • Date - 01/23/2017 07:24
  • Last Updated - 01/25/2017 08:02
Host Down :: wwwsr10.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr10.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 01/23/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsr10.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Updates:

    • There were excessive SMTP connections causing connectivity issues. This has been addressed and the server is back online.

  • Date - 01/23/2017 11:10
  • Last Updated - 01/23/2017 12:58
Host Down :: www79.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www79.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 01/22/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www79.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www79.a2hosting.com

  • Date - 01/22/2017 00:06
  • Last Updated - 01/22/2017 01:57
Server Outage :: A2WS1 (Resolved)
  • Priority - Critical
  • Affecting Server - a2ws1.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 01/20/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ws1.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • a2ws1.a2hosting.com

  • Date - 01/20/2017 14:44 - 01/20/2017 14:48
  • Last Updated - 01/20/2017 14:46
Host Down :: sgss1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgss1.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 01/17/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • sgss1.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • sgss1.a2hosting.com

  • Date - 01/18/2017 00:27 - 01/18/2017 08:04
  • Last Updated - 01/18/2017 00:29
Service Interruption: a2s77 Offline (Resolved)
  • Priority - Critical
  • Affecting Server - www77.a2hosting.com
  • Our monitoring system alerted us to a service interruption involving wwws77.a2hosting.com. Our System Engineers have been notified of the interruption and have been working diligently to restore service. We are working on resolving this situation.

  • Date - 01/17/2017 17:45 - 01/17/2017 18:21
  • Last Updated - 01/17/2017 17:55
Connectivity Issue :: wwwsr4.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr4.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 1/15/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsr4.supercp.com is experiencing issues with connectivity.
    Updates:
    8:30AM EDT -
    Connectivity to wwwsr4.supercp.com is now back to normal.

  • Date - 01/15/2017 08:28 - 01/15/2017 08:38
  • Last Updated - 01/15/2017 08:38
Connectivity :: Amsterdam Location (Resolved)
  • Priority - Critical
  • Affecting Other - Amsterdam DC Servers
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 1/10/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple servers in our Amsterdam datacenter appear to be affected by connectivity issues.
    Updates:
    The disruption was associated with a Denial of Service attack. Our engineers successfully resolved the issue.

  • Date - 01/10/2017 03:28
  • Last Updated - 01/11/2017 14:37
Service Interruption: a2s49 MySQL Offline (Resolved)
  • Priority - High
  • Affecting Server - www49.a2hosting.com
  • Our monitoring system alerted us to a service interruption involving MySQL on A2S49. Our System Engineers have been notified of the interruption and have been working diligently to restore service. We are working on resolving this situation.

    UPDATE: As of 18:25 EST, MySQL on A2S49 is back online and working properly. 

  • Date - 01/10/2017 18:00 - 01/10/2017 18:25
  • Last Updated - 01/10/2017 18:28
Host Down :: ssdman24.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Other - Managed VPS Node ssdman24
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 1/9/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • ssdman24.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • ssdman24.a2hosting.com

    Updates:

    •  The service is now back online.

  • Date - 01/09/2017 01:05
  • Last Updated - 01/09/2017 01:25
Connectivity :: Amsterdam Location (Resolved)
  • Priority - Critical
  • Affecting Other - Amsterdam DC Servers
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 1/8/2017

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple servers in our Amsterdam datacenter appear to be affected by connectivity issues.
    Updates:
    7:53AM EDT -
    Our Engineers have null-routed a DDoS attack and connectivity should be back to normal.
    9:30AM EDT - Our Engineers are investigating connectivity issues again
    12:30PM EDT - Our Engineers have verified connectivity should be back to normal.

  • Date - 01/08/2017 07:06 - 01/08/2017 12:41
  • Last Updated - 01/08/2017 12:41
Host Down :: www79.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www79.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 01/07/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www79.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www79.a2hosting.com

  • Date - 01/07/2017 01:45
  • Last Updated - 01/07/2017 02:57
Performance Issues :: www49.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www49.a2hosting.com
  • Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Duration:

    • We will update as details become available.

    Detailed Description:

    • www49.a2hosting.com is experiencing performance-based issues, which may be affecting website speed and connectivity. Our Engineers are investigating this matter and aim to return servce back to normal as soon as possible.
    Customers or services affected:
    • www49.a2hosting.com

    Updates:

    4:00PM EDT -
    Service is now back up and running and there should no longer be issues with connectivity.

  • Date - 01/01/2017 13:08 - 01/01/2017 19:41
  • Last Updated - 01/01/2017 15:59
Windows Feature Outage (Resolved)
  • Priority - Critical
  • Affecting System - Web Deploy
  • Title: Web Deploy not functioning

    Type of service affected:

    • Web deploy is not working - will not allow site updates

    Severity:

    • Critical

    Incident first reported:

    • N/A

    Detailed Description:

    We have received multiple notifications from customers of web deploy not working.  We have performed all checks and fixes as requested by the vendor, Plesk.  The fixes have not resolved the problem and Plesk is investigating and fixing the problem directly.

    Updates:

    All reported issues have been resolved.  If you are still facing problems, please contact support.

  • Date - 12/30/2016 18:45
  • Last Updated - 01/01/2017 14:11
Server Reboot - a2wts1.a2hosting.com (Resolved)
  • Priority - Medium
  • Affecting Server - a2wts1.a2hosting.com
  • Title: Server Reboot

    Type of service affected:

    • All

    Severity:

    • Medium

    Incident first reported:

    • N/A

    Detailed Description:

    To assist with troubleshooting the web deploy problem, Plesk has requested the server to be rebooted.  This will be completed in a few minutes, total expected downtime is expected to be less than 3 minutes.

    Updates:

    1915ET - The server is being rebooted at this time.
    1919ET - The server is back online at this time.

  • Date - 12/31/2016 19:15
  • Last Updated - 12/31/2016 19:23
www74.a2hosting.com :: Unresponsive (Resolved)
  • Priority - Critical
  • Affecting Server - www74.a2hosting.com
  • www74.a2hosting.com is not responding when queried. Our engineers are actively working to restore service.

    Updates will be provided as soon as we have moved forward.

    Updates:
    11:55 AM Eastern - The server has recovered, however MySQL databases are still being restored to operation. Email and other services are working normally however websites which depend upon MySQL may not be responding at this time.
    2:55 PM Eastern - All MySQL tables have recovered and all services are operational at this time.

  • Date - 12/27/2016 11:23
  • Last Updated - 12/27/2016 15:08
Connectivity Issues :: Cloud VPS (Resolved)
  • Priority - Critical
  • Affecting System - Cloud VPS
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 12/25/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Cloud VPS VMs may not be responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • Cloud VPS

    9:52PM Eastern - Services have been restored. The issue was due to a hardware failure. If your Cloud VM is not responding, please reboot it via your control panel.

  • Date - 12/25/2016 15:58 - 12/27/2016 11:26
  • Last Updated - 12/25/2016 21:59
Scheduled Maintenance - Windows Servers (Resolved)
  • Priority - Low
  • Affecting Other - All shared/reseller Windows Servers and MSSQL
  • Service Bulletin Type:

    • Server (Windows Plesk Servers and MSSQL Cluster)


    Service Bulletin Severity:

    • Low - Scheduled


    Service Bulletin Date:

    • 
12/24/2016

    Service Bulletin Duration:

    • 2000 (8pm) EST - 0800 EST 25 December


    Detailed Description:

    • Servers will be updated for critical updates and rebooted.  Servers will be rebooted individually, expected downtime is
    Customers or services affected:

    • a2ws1.a2hosting.com, a2ws2.a2hosting.com

    • a2wts1.a2hosting.com, a2wts2.a2hosting.com

    • a2wsql1.a2hosting.com
    • ssrw1.supercp.com
    • ssrwt1.supercp.com

    Updates:

    2100 ET - Reboots have begun, a2ws1/a2ws2 will be done first, then a2wts1/a2wts2 and then the SQL cluster.
    2130 ET - All servers have been rebooted, services are back online at this time.  If you are facing problems, please open a ticket or contact support for resolution.

  • Date - 12/24/2016 20:00 - 12/25/2016 08:00
  • Last Updated - 12/24/2016 21:39
DNS Related Issues (Resolved)
  • Priority - Critical
  • Affecting System - DNS Services
  • Title: DNS Related Issues

    Type of service affected:

    • Site lookups for all sites/servers

    Severity:

    • Critical

    Incident first reported:

    • 18:09PM EDT

    Detailed Description:
    We have received multiple notifications from customers of site DNS resolving issues. Our system engineers are investigating. Updates to follow. 

    Updates:

    8:07PM Eastern - Services are coming back online.  We will continue to monitor this issue, and update this notice.

  • Date - 12/18/2016 18:09 - 12/19/2016 08:34
  • Last Updated - 12/18/2016 20:08
wwwssr18.supercp.com :: Host Down (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr18.supercp.com
  • Title:

    • wwwssr18.supercp.com is not responding when queried

    Type of service affected:

    • Server

    Severity:

    • High

    Incident first reported:

    • 8:37AM Eastern

    Detailed Description:
    All services on wwwssr18.supercp.com are unavailable due to an ongoing Denial of Service (DoS) attack. Our engineers are actively working to mitigate this issue and restore service. Updates will be provided as soon as we have moved forward.

    Updates:

    • 9:05AM Eastern - The attack has forced us to nullroute the shared IP address of this service. Services using the shared IP address will not be reachable, and this also prevents accessing cPanel and WHM. We are continuing to work to mitigate the attack at which point we will be able to allow traffic to this IP again. Updates will continue to be provided as they are available.
    • 10:47AM Eastern - We now have successfully mitigated the attack, and regular traffic working as expected on this service.
    • 4:18PM Eastern - After monitoring the service throughout the day with no further disruption, we are closing this notice.

     

  • Date - 12/16/2016 08:37
  • Last Updated - 12/17/2016 00:39
Scheduled Maintenance :: Phone Support (Resolved)
  • Priority - Medium
  • Affecting Other - Phone Support
  • Service Bulletin Type:

    • Schedule Maintenance

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 12/16/2016

    Service Bulletin Duration:

    • We expect maintenance to last several hours and be complete by 4:00AM EST.

    Detailed Description:

    • Our phone support infrastructure is undergoing a physical migration. Our agents will continue to be available via live chat and ticket support while the phone system is down.

    Customers or services affected:

    • Phone Support System


  • Date - 12/16/2016 00:04 - 12/16/2016 09:06
  • Last Updated - 12/16/2016 00:08
Host Down :: www79.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www79.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 12/14/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwss79.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwss79.a2hosting.com

  • Date - 12/14/2016 01:17
  • Last Updated - 12/15/2016 08:40
DNS Related Issues (Resolved)
  • Priority - Critical
  • Affecting System - DNS Services
  • Title: DNS Related Issues

    Type of service affected:

    • Multiple Shared&Reseller Servers

    Severity:

    • High

    Incident first reported:

    • 3:42PM EDT

    Detailed Description:
    We have received multiple notifications from our monitoring systems of potential service affecting DNS issues. Our system engineers are investigating. Updates to follow. 

    Updates:

  • Date - 12/15/2016 03:41 - 12/15/2016 05:52
  • Last Updated - 12/15/2016 03:43
Connectivity Issues :: Multiple Services (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 12/14/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We are seeing network connectivity issues which may cause sites to load slowly or perhaps become unreachable. Our admins are working on this now and we will provide updates as they are available.

    Customers or services affected:

    • Our Phone Support services have been available intermittently during this disruption. 

    Updates:

  • Date - 12/14/2016 04:46 - 12/14/2016 08:08
  • Last Updated - 12/14/2016 04:46
Host Down :: wwwss79.a2hosting.com (Resolved)
  • Priority - Low
  • Affecting Server - www79.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 12/14/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwss79.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwss79.a2hosting.com

  • Date - 10/29/2016 06:00 - 10/29/2016 13:12
  • Last Updated - 12/14/2016 01:19
wwwss12.a2hosting.com Intermittent Connectivi (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss12.a2hosting.com
  • Customer services hosted on wwwss12.a2hosting.com are not available at this time. Our engineers are actively working to resolve the issue. Updates will be provided as soon as we have moved forward.

    4:18 PM Eastern - The server has stabilized and no further disruption is expected.

  • Date - 12/13/2016 14:35
  • Last Updated - 12/13/2016 16:19
Apache Down :: wwwss27.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss27.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 09/20/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Apache on wwwss27.a2hosting.com is not responding when queried. This appears to be due to the Apache HTTP service and as such does not affect email. Our engineers are working to resolve this as quickly as possible and updates will be provided when they become available. Thank you for your patience in this, we apologize for the inconvenience. 

    Customers or services affected: wwwss27.a2hosting.com

    Updates:

    •  

  • Date - 12/10/2016 07:14
  • Last Updated - 12/10/2016 08:06
Phone Support Unavailable (Resolved)
  • Priority - Critical
  • Affecting System - Phone Support
  • Our Phone Support has experienced several interruptions, and is not currently available.

    We are actively working to restore service, and do not expect the incident to persist for much longer

    We encourage customers to use LiveChat for any urgent issues on our website at https://www.a2hosting.com

  • Date - 12/09/2016 13:30
  • Last Updated - 12/09/2016 21:25
Auto login from customer area not working - W (Resolved)
  • Priority - Critical
  • Affecting Other - a2ws1.a2hosting.com - Auto Login
  • Service Bulletin Type:
    • Service - Customer Area Login to Plesk
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 12/07/2016
    Service Bulletin Duration:
    • Unknown - Investgation and fix is underway
    Detailed Description:
    • The autologin from the customer area to accounts on a2ws1.a2hosting.com is currently not functioning.  When trying to login, the connection may show a 1017 error.
    Customers or services affected:
    • a2ws1.a2hosting.com
    Updates:
    • The problem has been resolved, the login is now working as expected and accounts have been tested to ensure the logins are now working.  If you are facing problems at this time, please log out and back into the customer area and try again.  If the problem persists, please put a ticket in with support for further assistance.

  • Date - 12/07/2016 21:15 - 12/07/2016 21:39
  • Last Updated - 12/07/2016 21:45
General Internet Connectivity (Resolved)
  • Priority - Medium
  • Affecting Other - Internet Provider Level 3
  • Global Internet Provider Level 3 is currently experiencing issues which are affecting customers across the globe.

    As indicated by http://internetpulse.net/ this provider is sever experiencing packet loss. This will cause some customers to be unable to reach some websites, while other websites will appear to work just fine.

    This condition will last until Level 3 has resolved their internal issues, and is not limited to A2 Hosting specifically.

    Updates will be provided as this situation develops.

  • Date - 12/07/2016 15:34 - 12/09/2016 08:03
  • Last Updated - 12/07/2016 15:37
MySQL Down - nlsrc1.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlsrc1.supercp.com
  •  
    Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 12/06/2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • Mysql on nlsrc1.supercp.com currently experiencing intermittent outages. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • nlsrc1.supercp.com
    Updates:
    •  

  • Date - 12/06/2016 06:57 - 12/06/2016 08:13
  • Last Updated - 12/06/2016 06:59
ssr18.supercp.com not responding (Resolved)
  • Priority - High
  • Affecting Server - wwwssr18.supercp.com
  • Title:

    • wwwssr18.supercp.com not responding when queried

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 2:08PM Eastern

    Detailed Description:
    Our monotiring services identified ssr18.supercp.com was not responding when queried. Our engineers were able to react quickly and restore service.

    Updates:
    2:14PM Eastern - All services have been restored.
    3:08PM Eastern - We have received additional reports involving this server and our engineers are continuing their investigation
    3:58PM Eastern - We have confirmed a Denial of Service attack which is affecting connectivity. We are working to mitigate the attack at this time.
    5:30PM Eastern - We are glad to report that the Denial of Service attack has been mitigated and sites should be working normally. 



  • Date - 12/05/2016 14:08 - 12/07/2016 15:38
  • Last Updated - 12/05/2016 17:32
Phone Support Unavailable (Resolved)
  • Priority - Critical
  • Affecting System - Phone Support
  • 12:22PM Eastern - Phone Support is currently unavailable. Our engineers are working to restore service and expect a speedy resolution.

    In the meantime customers are encouraged to use our Live Chat support at:
    https://www.a2hosting.com/

    Updates will be provided as soon as we have moved forward.

  • Date - 12/05/2016 12:21 - 12/05/2016 12:26
  • Last Updated - 12/05/2016 12:22
Performance Issues :: nlls3.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlls3.a2hosting.com
  • Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Duration:

    • We will update as details become available.

    Detailed Description:

    • nlls3.a2hosting.com is experiencing performance-based issues, which may be affecting website speed and connectivity. Our Engineers are investigating this matter and aim to return servce back to normal as soon as possible.
    Customers or services affected:
    • nlls3.a2hosting.com

    Updates:

  • Date - 12/05/2016 06:22 - 12/05/2016 08:10
  • Last Updated - 12/05/2016 06:24
DNS Related Issues (Resolved)
  • Priority - Critical
  • Affecting System - DNS Services
  • Title: DNS Related Issues

    Type of service affected:

    • Multiple Shared&Reseller Servers

    Severity:

    • High

    Incident first reported:

    • 12:45PM EDT

    Detailed Description:
    We have received multiple notifications from our monitoring systems of potential service affecting DNS issues. Our system engineers are investigating. Updates to follow. 

    Updates:
    1:25PM - Our Engineers have corrected all issues with DNS and all websites should be back up and running.

  • Date - 12/04/2016 12:46 - 12/04/2016 13:28
  • Last Updated - 12/04/2016 13:28
MySQL Down - nlls1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlss1.a2hosting.com
  • Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 12/02/2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • Mysql on nlls1.a2hosting.com is currently experiencing intermittent outages. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • nlls1.a2hosting.com
    Updates:

  • Date - 12/02/2016 06:43 - 12/02/2016 07:30
  • Last Updated - 12/02/2016 06:47
Phone Support Unavailable (Resolved)
  • Priority - Critical
  • Affecting System - Phone Support
  • Our phone support is currently unavailable, undergoing emergency maintenance. We expect service to be restored soon. In the meantime we encourage customers with urgent issues to contact us via LiveChat: https://www.a2hosting.com/

    No customer services are affected at this time.

    Updates:
    3:26 PM Eastern - Phone Support has been restored.

  • Date - 11/30/2016 15:12
  • Last Updated - 11/30/2016 15:29
Phone System Issues (Resolved)
  • Priority - Critical
  • Affecting System - Phone System
  • About 6PM EDT, we began experiencing problems with our phone system. Our System Engineers have been notified of the interruption and have been working diligently to restore service. We are working on resolving this situation. We appreciate your patience. We encourage you to use Live Chat until our phone system is restored.

    UPDATE: As of 6:20PM EDT, our systems are back to normal.

  • Date - 11/28/2016 18:06
  • Last Updated - 11/28/2016 18:31
Partial Email Outage - a2ws1.a2hosting.com (Resolved)
  • Priority - Low
  • Affecting System - POP3 (Windows)
  • Title:

    • Partial email outage - a2ws1.a2hosting.com

    Type of service affected:

    • Service - POP3 (only)

    Severity:

    • Low

    Incident first reported:

    • 21:20 Eastern

    Detailed Description:

    The service for checking mail over POP3 is not responding to queries for mail status.  Other services are online for email services:  SMTP, IMAP and webmail.  IMAP and webmail may be used as a work around until the service is fully restored.

    Customers or services affected:

    • a2ws1.a2hosting.com

    Updates:

    Pop services are online.  There appears to be an issue with POP and Outlook clients only, other email clients are working.  We are closing this at this time.

  • Date - 11/27/2016 21:22
  • Last Updated - 11/27/2016 21:56
MySQL Down - a2ls16.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls16.a2hosting.com
  • Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 11/21/2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • Mysql on a2ls16.a2hosting.coms currently experiencing intermittent outages. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • a2ls16.a2hosting.com
    Updates:
    • 12:45PM EDT - InnoDB is currently read only and is at 65% restored.
    • 3:35PM EDT - InnoDB is currently read only and is at 75% restored.
    • 6:30PM EDT - The server is back online and databases will be restored shortly.
    • 7:45PM EDT - All databases habe been restored.

  • Date - 11/21/2016 03:18
  • Last Updated - 11/22/2016 17:16
DNS Related Issues Reported (Resolved)
  • Priority - Critical
  • Affecting System - Shared DNS
  • Our monitoring system alerted us to a service interruption involving DNS on our Shared Web Hosting services. Our System Engineers have been notified of the interruption and have been working diligently to restore service. We are working on resolving this situation. Please check https://my.a2hosting.com/serverstatus.php as we will be updating it as more details become available.

    Updates:
    3:02 PM Eastern - 
    Our engineers have been able to isolate and resolve the issue. The service interruption has been resolved and all services are available at this time.

  • Date - 11/17/2016 14:56 - 11/17/2016 15:21
  • Last Updated - 11/17/2016 15:12
DNS (Resolved)
  • Priority - Critical
  • Affecting Server - www24.a2hosting.com
  • Title: DNS

    Type of service affected:

    • Multiple Reseller DNS 

    Severity:

    • High

    Incident first reported:

    • 2:55PM Eastern

    Detailed Description:
    We have received multiple notifications from our monitoring systems of potential service affecting DNS issues. Our system engineers are investigating. Updates to follow. 

    Updates:
    3:11PM Eastern - We have isolated the source of the incident and our engineers have restored service at this time. All services are back to normal, however DNS caching may cause the issue to appear to persist for some visitors

  • Date - 11/16/2016 14:54 - 11/16/2016 21:23
  • Last Updated - 11/16/2016 15:13
www34.a2hosting.com DoS attack (Resolved)
  • Priority - Critical
  • Affecting Server - www34.a2hosting.com
  • Title:

    • www34.a2hosting.com DoS attack

    Type of service affected:

    • Server

    Severity:

    • Critical

    Incident first reported:

    • 11:45AM Eastern

    Detailed Description:
    Services hosted on www34.a2hosting.com are currently unavailable due to an ongoing Denial of Service attack against this service. We are actively working to mitigate the attack and restore service. Updates will be provided as we move forward.

    UPDATE: As of 5:40pm EST, www34.a2hosting.com is back online.

  • Date - 11/15/2016 12:02
  • Last Updated - 11/15/2016 17:40
Connectivity Issues :: Multiple Services (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 15 November 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We are seeing network connectivity issues which may cause sites to load slowly or perhaps become unreachable. Our admins are working on this now and we will provide updates as they are available.

    Customers or services affected:

     

  • Date - 11/15/2016 05:48 - 11/15/2016 06:05
  • Last Updated - 11/15/2016 08:52
Support Maintenance :: Sunday 7am ET (Resolved)
  • Priority - Critical
  • Affecting System - Support Ticket & Live Chat System
  • Service Bulletin Type:
    • System
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • November 16, 2016 at 7:00am ET
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • We will be performing maintenance on our Support system, which will have support via ticket and Live Chat unavailable. Support will be available via Phone during this time.
    Customers or services affected:
    • Ticket and Live Chat Support Systems
    Updates:
    • Updates will be provided on this bulletin as they are available. You may follow @a2hosting_alerts on Twitter for automatic updates.

  • Date - 11/06/2016 07:00
  • Last Updated - 11/06/2016 08:10
SSR11 Denial of Service Attack (Resolved)
  • Priority - High
  • Affecting Server - wwwssr11.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/27/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwssr11.a2hosting.com is experiencing service interruptions. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwssr11.a2hosting.com
    Updates:
    • 11/1/2016 4:45pm ET - We are aware of continued issues with SSR11 due to network connectivy problems. We are working hard to resolve this issue and will update this notice as new information is available.
    • 11/1/2016 6:25pm ET - We have taken steps to stabilize SSR11, and are seeing improvements in performance and uptime. 
    • 11/2/2016 11:00am ET - The server has been behind our mitigation service which is coping with the ongoing attack. Sites are online and responsive at this time. 
    • 11/4/2016 06:00pm ET - SSR11 is stable and online, but still under attack. Some connectivity may be spotting due to DDoS mitigation that is in place. We appreciate your patience.

  • Date - 10/27/2016 20:46 - 11/15/2016 13:05
  • Last Updated - 11/04/2016 21:07
Performance Issues :: wwwls11.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls11.a2hosting.com
  • Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwls11.a2hosting.com is experiencing performance-based issues, which may be affecting website speed and connectivity. Our Engineers are investigating this matter and aim to return servce back to normal as soon as possible.
    Customers or services affected:
    • wwwls11.a2hosting.com

    Updates:

    2:15PM EDT -
    Performance-based issues on wwwls11.a2hosting.com should now be restored to normal website speed and connectivity.
    4:15PM EDT - ls11 is back online and working properly. 

  • Date - 11/04/2016 13:39
  • Last Updated - 11/04/2016 19:01
MySQL Down :: a2ls15.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls15.a2hosting.com
  •  
    Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 10/31/2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • Mysql on a2ls15.a2hosting.coms currently experiencing intermittent outages. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • a2ls15.a2hosting.com
    Updates:
    •  

  • Date - 10/31/2016 00:03 - 10/31/2016 00:19
  • Last Updated - 10/31/2016 00:05
intermittent DNS failures (Resolved)
  • Priority - Critical
  • Affecting Other - DNS
  • Title:

    • Intermittent DNS failures

    Type of service affected:

    • DNS

    Severity:

    • Critical

    Start Date:

    • 10/29/2016 12:45PM EDT (-0400)

    Resolved:

    • resolved by engineers

    Detailed Description:

    • Our engineers are aware of the current intermittent DNS failures and working to restore services.

       

      Please check back here often for updates as they become available.

  • Date - 10/29/2016 12:47 - 10/29/2016 15:04
  • Last Updated - 10/29/2016 15:03
wwwss12.a2hosting.com Not Responding (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss12.a2hosting.com
  • Title:

    • wwwss12.a2hosting.com is not responding when queried.

    Type of service affected:

    • Server

    Severity:

    • High

    Incident first reported:

    • 14:45 Eastern

    Detailed Description:
    Websites on wwwss12.a2hosting.com are not available at the moment. The server is recovering from a restart and will be available shortly. Updates will be provided as they are available.

    Updates:

    • 14:53 Eastern - The service has recovered, and all websites are available

  • Date - 10/26/2016 14:49 - 10/26/2016 15:49
  • Last Updated - 10/26/2016 14:54
wwwnlls1.a2hosting.com MySQL Recovery (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlls1.a2hosting.com
  • Title:

    • MySQL service interrupted on nlls1.a2hosting.com

    Type of service affected:

    • Server

    Severity:

    • High

    Incident first reported:

    • 10:12AM Eastern

    Detailed Description:
    The MySQL service experienced an issue that has caused it to enter crash recovery. Customer sites which depend on MySQL may be unavailable until the recovery process finishes. The process is expected to complete within the hour. Updates will be provided as soon as they are available.

    Updates:

    • 10:57AM Eastern - MySQL crash recovery has finished and most websites are up and running. A2 engineers are continuing to manually repair the tables which were not fixed automatically during recovery. Websites using these databases will be available soon.
    • 12:55AM Eastern - MySQL has fully recovered and all websites are now available.

  • Date - 10/26/2016 10:11 - 10/26/2016 14:52
  • Last Updated - 10/26/2016 14:52
wwwls2.a2hosting.com not responding (Resolved)
  • Priority - High
  • Affecting Server - wwwls2.a2hosting.com
  • Title:

    • Denial of Service attack on wwwls2.a2hosting.com

    Type of service affected:

    • Server

    Severity:

    • High

    Incident first reported:

    • 08:59 Eastern (-0400)

    Detailed Description:
    We are experiencing a Denial of Service (DoS) attack against wwwls2.a2hosting.com. This caused an initial loss of service for some customers on the server, but our engineers quickly mitigated the attack and service has been resumed. We are continuing to monitor for any additional signs of disruption. Updates will be provided as necessary.

    Updates:
    09:33 Eastern (-0400) - All services are working as expected at this time. We are continuing to monitor for sings of disruption.

  • Date - 10/14/2016 08:59 - 10/14/2016 22:42
  • Last Updated - 10/14/2016 09:35
GlobalSign SSL Errors (Resolved)
  • Priority - Medium
  • Today we became aware that some customers who employ GlobalSign SSL Certificates on their websites are experiencing SSL errors. We have contacted GlobalSign, and they are aware of the issue. An upstream Intermediate Certificate is being replaced, and this will solve the problem. It may take up to 96 hours for the SSL errors to completely disappear. For more details and a more technical explanation of the issue, please see GlobalSign's own information about the issue at https://www.globalsign.com/en/customer-revocation-error/

    This issue affects all services secured with a GlobalSign SSL certificate.

  • Date - 10/13/2016 17:36 - 10/18/2016 19:53
  • Last Updated - 10/13/2016 22:07
MySQL Recovery :: sr12.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - www24.a2hosting.com
  • Title:

    • MySQL Recovery on sr12.supercp.com

    Type of service affected:

    • Server

    Severity:

    • Medium

    Incident first reported:

    • 14:28 Eastern (-0400)

    Detailed Description:
    An incident involving MySQL has caused MySQL to enter recovery mode. Most sites are available at this time however some are unavailable due to the ongoing recovery. These sites will present a database error until all databases have been recovered. Updates will be provided as soon as we have moved forward.

    Updates:
    14:41 Eastern (-0400) - The MySQL service has fully recovered at this time and all services are functioning normally.

  • Date - 10/13/2016 14:26
  • Last Updated - 10/13/2016 14:43
Mail Service Interrupted nlls4.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlls4.a2hosting.com
  • Title:

    • Mail service interrupted on nlls4.a2hosting.com

    Type of service affected:

    • Server

    Severity:

    • High

    Incident first reported:

    • 12:10PM Eastern

    Detailed Description:
    Customers with services hosted on nlls4.a2hosting.com are currently experiencing email delays on messages. Our engineers are currently working to resolve the issue. Updates will be provided as soon as we have moved forward.

    Updates:
    13:59 Eastern (-0400) - All mail on this service is now being delivered as expected.

  • Date - 10/13/2016 12:08
  • Last Updated - 10/13/2016 14:26
Services in Amsterdam Unavailable (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/13/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We are receiving complaints that customers are unable to resolve the sites on their servers in amsterdam. Our admins are reviewing this now and we will provide an update shortly.

    Servers Affected:

    • Shared and Reseller Hosting Servers
    • wwwnlss1.a2hosting.com
    • wwwnlss2.a2hosting.com
    • wwwnlss3.a2hosting.com
    • wwwnlss4.a2hosting.com
    • wwwnlls1.a2hosting.com
    • wwwnlls2.a2hosting.com
    • wwwnlls3.a2hosting.com
    • wwwnlls4.a2hosting.com
    • wwwnlssr1.supercp.com
    • wwwnlssr2.supercp.com
    • wwwnlsrc1.supercp.com
    • wwwnlsrc2.supercp.com
    • Managed VPS Hosting Servers
    • nlssdman1.a2hosting.com
    • nlssdman2.a2hosting.com
    • nlssdman3.a2hosting.com
    • nlssdman4.a2hosting.com
    • nlssdman5.a2hosting.com
    • nlssdman6.a2hosting.com
    • Unmanaged VPS Hosting Servers
    • nlssdsemi1.a2hosting.com
    • nlssdsemi2.a2hosting.com
    • nlssdsemi3.a2hosting.com

     

    Updates:

    • 10/13/2016 6:07 AM EDT - Our Engineering team is still working to resolve the problems Amsterdam. We appreciate your patience, and we'll keep this post updated as we have more information.
    • 10/13/2016 6:43 AM EDT - This appears to be due to a loss of power in our Amsterdam Equinix facility and we are determining the cause at this time.
    • 10/13/2016 7:10 AM EDT - Services have been restored and connectivity has resumed

  • Date - 10/13/2016 04:26 - 10/13/2016 07:10
  • Last Updated - 10/13/2016 07:59
Service Interruption: A2SS26 (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss22.a2hosting.com
  • Our monitoring system alerted us to a service interruption involving the server A2SS26. Our System Engineers have been notified of the interruption and have been working diligently to restore service. We are working on resolving this situation.

    UPDATE 10:30 PM EDT Our Engineering team is still working to resolve the problems with A2SS26. We appreciate your patience, and we'll keep this post updated as we have more information.
    UPDATE 11:15 PM EDT We are glad to report that issues have been resolved, and all sites are loading properly.

  • Date - 10/12/2016 21:25 - 10/12/2016 23:15
  • Last Updated - 10/12/2016 23:14
CageFS Issues on Multiple Servers (Resolved)
  • Priority - High
  • Affecting Server - wwwls12.a2hosting.com
  • We have been alerted to a service interruption involving PHP on several CageFS based servers. Our System Engineers have been notified of the interruption and have been working diligently to restore service. We are working on resolving this situation. We appreciate your patience while we work to solve this problem.

    UPDATE 6:00 PM EDT Engineers are working on fixing the underlying problem. If you changed the PHP version of your website in the last 4 hours and are having problems, please do not hesitate to reach out to us for assistance.
    UPDATE 7:00 PM EDT Our Engineers have confirmed that the root problem has been resolved. If you continue to have any issues, pleae do not hestiate to reach out to us for assistance.

  • Date - 10/11/2016 17:14 - 10/11/2016 19:00
  • Last Updated - 10/11/2016 19:00
Connectivity Issues (Resolved)
Host Down :: ssdman24.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting System - Managed VPS Node ssdman24
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/7/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • ssdman24.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • ssdman24.a2hosting.com

    Updates:

    • 13:21 Eastern (-0400) - Engineers have resolved the initial cause of the incident and are now working to restore service. Updates will be provided as we move forward.
    • 15:35 Eastern - We are still working to resolve problems with ssdman24. We appreciate your patience.
    • 16:30 Eastern - Our System Administrators are still working hard to restore service to ssdman24
    • 17:30 Eastern - We know that uptime is important, and our team is still working to restore service to the servers affected by this. We appreciate your patience.
    • 18:30 Eastern - The server ssdman24 is back online, we are happy to report.

  • Date - 10/07/2016 12:01 - 10/07/2016 18:38
  • Last Updated - 10/07/2016 18:38
Connectivity Issues :: Multiple Services (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 06 October 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We are seeing network connectivity issues which may cause sites to load slowly or perhaps become unreachable. Our admins are working on this now and we will provide updates as they are available.

    Customers or services affected:

     

    Updates:
    10/06/2016 1:08 AM Eastern - Our engineers have identified a fault affecting DNS resolution for Shared Web Hosting customers. Our admins are working on this now and an update will be provided shortly.

  • Date - 10/06/2016 01:08
  • Last Updated - 10/06/2016 07:50
SS21 Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - www24.a2hosting.com
  • Our monitoring system alerted us to a service interruption involving SS21. Our System Engineers have been notified of the interruption and have been working diligently to restore service. We are working on resolving this situation.

    UPDATE 3:30 PM EDT SS21's high load has been resolved, and sites and cPanel are now loading.

  • Date - 10/04/2016 15:23 - 10/04/2016 15:30
  • Last Updated - 10/04/2016 15:34
Performance Issues :: wwwss19.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss19.a2hosting.com
  • Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwss19.a2hosting.com is experiencing performance-based issues, which may be affecting website speed and connectivity. Our Engineers are investigating this matter and aim to return servce back to normal as soon as possible.
    Customers or services affected:
    • wwwss19.a2hosting.com

    Updates:

    As of 9:00 PM EDT, ss19 is under control. We will continue to monitor ss19 to ensure stability.

  • Date - 10/03/2016 20:25 - 10/03/2016 21:36
  • Last Updated - 10/03/2016 21:02
Permissions issue: sr13.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr13.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/03/2016 6:49 EDT

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • sr13.a2hosting.com is seeing permission based issues resulting in some pages showing 403 errors. Our admins are working on this now and we should have further updates soon.

    Customers or services affected:

    • sr13.a2hosting.com

    Updates:

    Title:
    wwwls17.a2hosting.com not responding when queried

    Incident Affecting:

    • One Server

    Incident Severity:

    • Critical

    Detailed Description: 

    wwwls17.a2hosting.com was not responding when queried, and this appeared to be related to a large amount of inbound traffic. Our engineers are actively investigating the issue and implementing measures to restore service.


    Customers or services affected: A small percentage of Turbo Web Hosting customers whose services are on wwwls17.a2hosting.com will see intermittent connectivity to their websites while our engineers are working to resolve the issue.


    Customers or services NOT affected: This does not affect Lite Web, Swift Web, Reseller, Managed VPS, or Managed Dedicated customers.

    Updates:
    September 29th 2016 12:26 PM Eastern - We have identified the source of the inbound traffic as a Denial of Service (DoS) attack. We have implemented protections against this attack and all services are responding normally at this time.

  • Date - 10/03/2016 02:05 - 10/03/2016 07:59
  • Last Updated - 10/03/2016 02:08
Connectivity Issues :: Multiple Services (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 30 September 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We are seeing network connectivity issues which may cause sites to load slowly or perhaps become unreachable. Our admins are working on this now and we will provide updates as they are available.

    Customers or services affected:

     

    Updates:
    • 9/30/2016 8:06 AM Eastern - Our engineers have identified a fault affecting DNS resolution for Shared Web Hosting customers. We are implementing a fix and expect the issue to be resolved soon.
    • 9/30/2016 8:13 AM Eastern - DNS service has been restored for all Shared Web Hosting customers. All services are now up and running as expected.

  • Date - 09/30/2016 06:39 - 10/02/2016 20:37
  • Last Updated - 09/30/2016 08:24
wwwls17.a2hosting.com not responding (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls17.a2hosting.com
  • Title:
    wwwls17.a2hosting.com not responding when queried

    Incident Affecting:

    • One Server

    Incident Severity:

    • Critical

    Detailed Description: 

    wwwls17.a2hosting.com was not responding when queried, and this appeared to be related to a large amount of inbound traffic. Our engineers are actively investigating the issue and implementing measures to restore service.


    Customers or services affected: A small percentage of Turbo Web Hosting customers whose services are on wwwls17.a2hosting.com will see intermittent connectivity to their websites while our engineers are working to resolve the issue.


    Customers or services NOT affected: This does not affect Lite Web, Swift Web, Reseller, Managed VPS, or Managed Dedicated customers.

    Updates:
    September 29th 2016 12:26 PM Eastern - We have identified the source of the inbound traffic as a Denial of Service (DoS) attack. We have implemented protections against this attack and all services are responding normally at this time.

  • Date - 09/29/2016 12:01 - 09/29/2016 16:35
  • Last Updated - 09/29/2016 12:28
ssdman43 VPS Node Issues (Resolved)
  • Priority - High
  • Affecting Server - Managed SolusVM Master
  • We are experiencing VPS performance issues on VPS servers hosted on our ssdman43 VPS node. Our teams are working to resolve this quickly. Servers hosted on this node may be restarted.

    As of 16:00 EDT, we have resolved the issue with ssdman43.

  • Date - 09/27/2016 11:00 - 09/27/2016 16:03
  • Last Updated - 09/27/2016 16:03
Host Down - nlsrc1.supercp.com (Resolved)
  • Priority - High
  • Affecting Server - wwwnlsrc1.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 9/27/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwnlsrc1.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwnlsrc1.supercp.com

  • Date - 09/27/2016 03:36 - 09/27/2016 08:08
  • Last Updated - 09/27/2016 03:38
Performance Issues :: wwwls3.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls3.a2hosting.com
  • Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwls3.a2hosting.com is experiencing performance-based issues, which may be affecting website speed and connectivity. Our Engineers are investigating this matter and aim to return servce back to normal as soon as possible.
    Customers or services affected:
    • wwwls3.a2hosting.com

    Updates:

  • Date - 09/22/2016 20:32 - 09/23/2016 16:17
  • Last Updated - 09/22/2016 20:33
Cloud VPS Network Connectivity Issue (Resolved)
  • Priority - High
  • Affecting System - Cloud VPS
  • We are experiencing network connectivity issues to our Cloud VPS products, which may cause sites to load slowly or perhaps become unreachable. Our admins are working on this now and we will provide updates as they are available.

  • Date - 09/22/2016 10:15 - 09/22/2016 10:57
  • Last Updated - 09/22/2016 10:24
Connectivity Issues :: Multiple Services (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 21 September 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We are seeing network connectivity issues which may cause sites to load slowly or perhaps become unreachable. Our admins are working on this now and we will provide updates as they are available.

    Customers or services affected:

     

    Updates:

     09/22/2016 - 5:03am ET: Our admins have identified the issue with our name servers and this has now been resolved.

  • Date - 09/22/2016 03:56 - 09/22/2016 05:04
  • Last Updated - 09/22/2016 05:04
Host Down - ssr3.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr3.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 9/20/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwssr3.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwssr3.supercp.com

  • Date - 09/20/2016 02:09
  • Last Updated - 09/20/2016 03:21
Apache Down :: wwws44.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www44.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 09/20/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Apache on www44.a2hosting.com is not responding when queried. This appears to be due to the Apache HTTP service and as such does not affect email. Our engineers are working to resolve this as quickly as possible and updates will be provided when they become available. Thank you for your patience in this, we apologize for the inconvenience. 

    Customers or services affected: www44.a2hosting.com

    Updates:

    •  09/20/2016 03:20AM EDT - Websites are now responding as expected.

  • Date - 09/20/2016 03:13
  • Last Updated - 09/20/2016 03:21
LS5 Scheduled Maintenance (Resolved)
  • Priority - Low
  • Affecting Server - wwwls5.a2hosting.com
  • We wanted to reach out to you regarding scheduled maintenance for the server wwwLS5.a2hosting.com. Between 12am and 1am on 9/18/16 the server will be going down for hardware replacement during our normal maintenance window. The work is expected to be completed in one hour or less.

  • Date - 09/18/2016 00:00 - 09/18/2016 01:00
  • Last Updated - 09/19/2016 08:12
Connectivity Issues :: a2ss24.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss24.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 09/14/2016 6:49 EDT

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ss24.a2hosting.com is experiencing connectivity issues. Our engineers are aware of the problem and are actively working to resolve it. We will post any updates here.

    Customers or services affected:

    • a2ss24.a2hosting.com

    Updates:

  • Date - 09/14/2016 18:49 - 09/14/2016 18:52
  • Last Updated - 09/14/2016 18:50
SS12 Server Offline (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss12.a2hosting.com
  • At 13:30 EDT we began experiencing issues with the SS12 Server. Engineers are working diligently on restoring service. We will provide more details as they become available. We're very sorry for the inconvenience caused. Thank you for your patience and understanding.

  • Date - 09/14/2016 13:45 - 09/14/2016 13:59
  • Last Updated - 09/14/2016 13:47
Connectivity Issues :: Multiple Services (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 14 September 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We are seeing network connectivity issues which may cause sites to load slowly or perhaps become unreachable. Our admins are working on this now and we will provide updates as they are available.

    Customers or services affected:

     

    Updates:

  • Date - 09/14/2016 04:19 - 09/14/2016 08:05
  • Last Updated - 09/14/2016 04:22
wwwsgssr1.supercp.com :: Web Service Not Resp (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgssr1.supercp.com
  • Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Sep 10 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsgssr1.supercp.com is not responding when the web service is queried

    Customers or services affected:

    • wwwsgssr1.supercp.com
    Updates:
    • Our engineers were able to restart the web service, and it's up and running at this time.

  • Date - 09/10/2016 17:15
  • Last Updated - 09/10/2016 17:48
DDoS Attack :: Multiple Servers (Resolved)
  • Priority - Critical
  • Affecting System - Multiple Servers
  • Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Sep 4 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwls12.a2hosting.com is the target of an ongoing DDoS attack, which has affected connectivity to the server. The attack is affecting the associated IP block, which is affecting connectivity for some customers on other servers as well. We have a list of servers below.

    Customers or services affected:

    • wwwls12.a2hosting.com
    • wwwss17.a2hosting.com
    • wwwss18.a2hosting.com
    • wwwss20.a2hosting.com
    • wwwss22.a2hosting.com
    • wwwss26.a2hosting.com
    Updates:
    •  09/03/2016 - 11:20am ET: wwwls12.a2hosting.com is still the target of  a DDoS attack affecting network connectivity. We have blocked the attack via Staminus, however, this will affect all sites on the server. We will periodically check the status to see if that attack is over and update as we can.
    • 09/03/2016 - 14:58pm ET: wwwls12.a2hosting.com is still the target of  a DDoS attack affecting network connectivity. We have blocked the attack via Staminus, however, this will affect all sites on the server. We will periodically check the status to see if that attack is over and update as we can.
    • 09/04/2016 - 11:16am ET: wwwls12.a2hosting.com is still the target of  a DDoS attack affecting network connectivity. We have blocked the attack via Staminus, however, this will affect all sites on the server. We will periodically check the status to see if that attack is over and update as we can.
    • 09/05/2016 - 10:07pm ET: wwwls12.a2hosting.com is still the target of  a DDoS attack affecting network connectivity. We have blocked the attack via Staminus, however, this will affect all sites on the server. We will periodically check the status to see if that attack is over and update as we can.
    • 09/06/2016 9:00am ET - We continue to see this attack affect network activity. We are monitoring this situation and continue to make adjustments within our means to block attack traffic while attempting to restore connectivity to legitimate traffic.
    • 09/06/2016 10:25am ET - We have updated the notice details above to affect other servers where our Staminus protection is affecting connectivity for some customers also. We continue to monitor and take action as it's available.
    • 09/08/2016 11:00am ET - We have seen no attack traffic and consider this matter resolved
    • 09/10/2016 3:00am ET - The attack has started once again. We have blocked the attack via Staminus, however, this will affect all sites on the server. We will periodically check the status to see if that attack is over and update as we can.

  • Date - 09/03/2016 09:07 - 09/14/2016 13:15
  • Last Updated - 09/10/2016 04:50
Connectivity Issues :: Multiple Services (Resolved)
  • Priority - Critical
  • Affecting System - Multiple Services
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10 September 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple services are not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwss26.a2hosting.com, www.a2hosting.com

    Updates:

    • 02:00 - Services have been restored, but our system administrators will continue to monitor the current situation
    • 02:30 - At this time, the network connectivity issues have been resolved. We will continue to monitor the situation

  • Date - 09/10/2016 01:00
  • Last Updated - 09/10/2016 02:34
SR12 MySQL Unavailable (Resolved)
  • Priority - High
  • Affecting Server - wwwsr12.supercp.com
  • At 14:30 EDT we began experiencing issues with MySQL on the SR12 server. Engineers are working diligently on restoring service. We will provide more details as they become available. We're very sorry for the inconvenience caused. Thank you for your patience and understanding.

    As of 14:55 EDT this issue has been resolved.

  • Date - 09/09/2016 14:30 - 09/09/2016 15:00
  • Last Updated - 09/09/2016 14:54
Server Reboot :: wwwls2.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls2.a2hosting.com
  • Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 08/29/2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • wwwls2.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.
    Customers or services affected:
    • wwwls2.a2hosting.com
    Updates:
    • 08/29/2016 3:00pm ET - The server is back online and requires an emergency reboot, which will take place tonight at 10pm ET.
    • 08/29/2016 10:00pm ET - The server has been rebooted.
    • 08/29/2016 11:45pm ET - The server is still undergoing maintenance.
    • 08/30/2016 3:10am ET - The server is undergoing a filesystem check at this time.
    • 08/30/2016 7:30am ET - The server continues to run a filesystem check to ensure data integrity.
    • 08/30/2016 12:07am ET - The extended filesystem check is continuing. Recovery has so far been successful, and we anticipate service will be restored in the next few hours.
    • 08/30/2016 12:07am ET - The extended filesystem check is continuing as expected. Updates will be provided as soon as we have moved forward.
    • 08/30/2016 7:25pm ET - The extended filesystem check has failed and restarted. We are preparing for a backup plan of fully restoring from backups if we cannot get the file system to restore successfully.
    • 08/30/2016 8:33pm ET  - The filesystem check is still running, we will continue to monitor it and update you as details become available
    • 8/30/2016 9:33pm ET - The extended filesystem check is currently still running, we are continuing to monitor the filesystem check and will update this notice as details become available.
    • 8/30/2016 11:33pm ET - The filesystem check is running, we are contiuining to monitor the filesystem check and will update this notice as details become available.
    • 8/31/2016 3:30AM ET - The filesystem check has completed and MySQL is in crash recovery at this time. 
    • 8/31/2016 7:30AM ET - The server and a majority of databases are up at this time, but our admins are still working to get the server back to 100%
    • 8/31/2016 9:28AM ET - Database recovery is continuing. Websites are online and working as expected at this time. We are aware of an issue with accessing cPanel, and are actively investigating this issue.
    • 8/31/2016 11:06AM ET - Database recovery is continuing. Some websites are online and working as expected at this time, however others utilizing the InnoDB database engine are still having issues. We are aware of an issue with accessing cPanel, and are actively investigating this issue.
    • 8/31/2016 20:17PM ET - Database recovery is still in progress.
    • 8/31/2016 4:50AM ET - Database recovery continues. We will provide further updates as they become available
    • 9/01/2016 10:22AM ET - The recovery of the InnoDB database is progressing and at better than half completed. More updates will be following
    • 9/01/2016 12:17PM ET - The recovery of the InnoDB database is progressing and is approximately 70% completed. Further updates as progress is made.
    • 9/01/2016 3:37PM ET - The recovery of the InnoDB database is progressing and is approximately 72% completed. Further updates as progress is made.
    • 9/01/2016 5:08PM ET - The recovery of the InnoDB database is progressing and is approximately 73% completed. Further updates as progress is made.
    • 9/01/2016 6:54PM ET - The recovery of the InnoDB database is progressing and is approximately 76% completed. Further updates as progress is made.
    • 9/01/2016 9:33PM ET - The recovery of the InnoDB database is progressing and is approximately 78% completed. Further updates as progress is made.
    • 9/01/2016 10:41PM ET - The recovery of the InnoDB database is progressing and is approximately 80% completed. Further updates as progress is made.
    • 9/01/2016 11:18PM ET - The recovery of the InnoDB database is progressing and is approximately 83% completed. Further updates as progress is made.
    • 9/01/2016 11:48PM ET - The recovery of the InnoDB database is progressing and is approximately 88% completed. Further updates as progress is made.
    • 9/02/2016 2:18PM ET - The recovery of the InnoDB database Is now complete.

  • Date - 08/29/2016 12:43 - 09/02/2016 14:39
  • Last Updated - 09/02/2016 14:26
MySQL Down :: nlls1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlls1.a2hosting.com
  •  
    Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 09/02/2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • Mysql on nlls1.a2hosting.coms currently unavailable. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.
    Customers or services affected:
    • nlls1.a2hosting.com
    Updates:
    • 09/02/2016 8:23am ET - MySQL is back online as expected.

  • Date - 09/02/2016 07:57 - 09/02/2016 08:23
  • Last Updated - 09/02/2016 13:41
MySQL Down :: a2s43.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www43.a2hosting.com
  •  
    Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 09/01/2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • a2s43.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.
    Customers or services affected:
    • a2s43.a2hosting.com
    Updates:

  • Date - 09/01/2016 05:44 - 09/01/2016 07:59
  • Last Updated - 09/01/2016 05:45
DoS Attack :: www81.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www81.a2hosting.com
  • Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Aug 26 2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • A denial of service (DoS) attack has been identified as targeting www81.a2hosting.com, affecting connectivity to the server. Our System Administrators are already working to resolve this issue.
    Customers or services affected:
    • www81.a2hosting.com
    Updates:
    • Aug 26 2016 10:14am ET - Connectivity has been restored.
    • Aug 26 2016 1:16pm ET - The DoS attack has began again, causing some customers to experience connectivity issues. We continue to monitor this sitation and take action as possible to mitigate attack traffic.

  • Date - 08/26/2016 09:49
  • Last Updated - 08/30/2016 07:15
Support Maintenance :: Sunday 7am ET (Resolved)
  • Priority - Critical
  • Affecting System - Support Ticket & Live Chat System
  • Service Bulletin Type:
    • System
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Aug 21 2016 7:00am ET
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • We will be performing maintenance on our Support system, which will have support via ticket and Live Chat unavailable. Support will be available via Phone during this time.
    Customers or services affected:
    • Ticket and Live Chat Support Systems
    Updates:
    • Updates will be provided on this bulletin as they are available. You may follow @a2hosting_alerts on Twitter for automatic updates.

  • Date - 08/21/2016 07:00
  • Last Updated - 08/30/2016 07:08
MySQL Down :: wwwnlss1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlss1.a2hosting.com
  •  
    Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 08/29/2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • wwwnlss1.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.
    Customers or services affected:
    • wwwnlss1.a2hosting.com
    Updates:
    • 08/29/2016 10:49am ET - MySQL has crashed and is back online.

  • Date - 08/29/2016 10:30 - 08/29/2016 10:49
  • Last Updated - 08/29/2016 12:48
Disk Full :: a2ss9.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss9.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 08/25/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ss9.a2hosting.com.com is approaching a disk full situation, which has some customers experiencing problems accessing services. Our Satisfaction Engineering and Advanced Support teams are working to resolve this matter.

    Customers or services affected:

    • a2ss9.a2hosting.com

    Updates:

    • Updates will be provided on this bulletin as they are available. You may follow @a2hosting_alerts on Twitter for automatic updates.

  • Date - 08/25/2016 05:41 - 08/25/2016 08:09
  • Last Updated - 08/25/2016 05:42
Mail sending issue - multiple servers (Resolved)
  • Priority - Critical
  • Affecting System - Multiple servers
  • Maintenance Type:    Server

    Maintenance Severity: Critical

    Detailed Description: Mail cannot be sent from multiple servers. System administrators are investigating the cause.

    Updates will be posted as available.

    8/23/2016 2:30 EDT - System administrators have found and corrected the issue.

  • Date - 08/23/2016 14:20 - 08/24/2016 08:20
  • Last Updated - 08/23/2016 14:32
DoS Attack :: wwwssr14.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr14.supercp.com
  • Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Aug 20 2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • A denial of service (DoS) attack has been identified as targeting wwwssr14.supercp.com, affecting connectivity to the server. Our System Administrators are already working to resolve this issue.
    Customers or services affected:
    • wwwssr14.supercp.com
    Updates:
    • Aug 20 2016 12:20pm ET - We are taking action to mitigate attack traffic.
    • Aug 22 2016 8:00am ET - We continue to take action to keep attack traffic mitigated.

  • Date - 08/20/2016 11:12 - 08/24/2016 08:21
  • Last Updated - 08/22/2016 11:48
High Load :: wwwthsr1.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwthsr1.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Aug 11 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwthsr1.supercp.com is experiencing high load, which may be contributing to slow performance and connection times. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwthsr1.supercp.com

    Updates:

    •  

  • Date - 08/22/2016 03:17
  • Last Updated - 08/22/2016 04:10
Support Maintenance :: Update (Resolved)
  • Priority - Critical
  • Affecting System - Support
  • Service Bulletin Type:

    • System

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 8/21/2016

    Service Bulletin Duration:

    • We are working towards an ETA of completition by 11AM EDT.

    Detailed Description:

    • Our engineering team is currently performing maintenance and updates on ticket and live chat systems. These systems are currently down as a part of the maintenance. We appreciate your patience while updates finish. Phone support is still available. You may experience a longer than average wait on phone support due to the increased number of calls versus chat support and tickets. Our apologies for the wait!

    Customers or services affected:

    • Live chat and ticket support. Phone support is unaffected.

    UPDATE: Maintenance has completed ahead of schdule. Live chat and ticket support is now back online!

  • Date - 08/21/2016 08:52 - 08/21/2016 11:19
  • Last Updated - 08/21/2016 09:39
Host Down: wwwls2.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls2.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 8/18/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwa2ls2.a2hosting.com is currently undergoing connectivity and environment related issues. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwa2ls2.a2hosting.com


  • Date - 08/18/2016 19:40 - 08/18/2016 23:58
  • Last Updated - 08/18/2016 19:43
DDoS Attack :: wwwsgls1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgls1.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Aug 15 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsgls1.a2hosting.com is not responding when queried. We have identified a DDoS attack affecting network connectivity.

    Customers or services affected:

    • wwwsgls1.a2hosting.com

    Updates:

    • Aug 15 2016 12:15pm EDT - We are taking action to mitiage this attack.
    • Aug 16 2016 8:00am EDT - Connectivity has been stable since the above taken action.

  • Date - 08/15/2016 10:59 - 08/15/2016 12:15
  • Last Updated - 08/16/2016 08:07
DDoS :: wwwnlls2.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlls2.a2hosting.com
  • Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwnlls2.a2hosting.com is experiencing network issues, which may be affecting website connectivity. Our Engineers are investigating this matter and aim to return servce as soon as possible.
    Customers or services affected:
    • wwwnlls2.a2hosting.com
    Updates: Performance on the server has stabilized and we are continuing to monitor for issues.

    1:48 EDT -
    The issue has been determined to be a Distributed Denial of Service. Our engineers are taking steps to mitigate the effect.

  • Date - 08/11/2016 13:24 - 08/12/2016 08:09
  • Last Updated - 08/11/2016 13:48
Performance Issues :: wwwls14.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls14.a2hosting.com
  • Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwls14.a2hosting.com is experiencing performance-based issues, which may be affecting website connectivity. Our Engineers are investigating this matter and aim to return servce as soon as possible.
    Customers or services affected:
    • wwwls14.a2hosting.com

    Updates: Performance on the server has stabilized and we are continuing to monitor for issues.

  • Date - 08/09/2016 19:13 - 08/12/2016 08:11
  • Last Updated - 08/10/2016 00:25
a2hosted.com Shared URLs (Resolved)
  • Priority - High
  • Affecting Other - Shared URLs
  •  Service Bulletin Type:
    • System - Shared URLs
    Service Bulletin Severity:
    • High
    Service Bulletin Date:
    • 08/09/2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • It has come to our attention that some Shared URLs are experiencing DNS-related issues.
    Customers or services affected:
    • Customers using a2hosted.com Shared URLs
    Updates:
    • 08/09/2016 9:40am EDT - We continue to investigate this matter.
    • 08/09/2016 11:30am EDT - All Shared URLs are resolving as expected

  • Date - 08/09/2016 01:25 - 08/09/2016 11:30
  • Last Updated - 08/09/2016 12:58
Server Maintenance :: www87 (Resolved)
  • Priority - Critical
  • Affecting Server - www87.a2hosting.com
  •  Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 08/08/2016 at 8:00pm EDT
    Service Bulletin Duration:
    • 1-2 Hours
    Detailed Description:
    • We will be performing hardware maintenance to www87.a2hosting.com to increase performance and stability moving forward. This maintenance will require the server to be offline for the duration of the maintenance.
    Customers or services affected:
    • www87.a2hosting.com
    Updates:
    • 08/08/2016 9:00pm EDT - Server maintenance has been completed.

  • Date - 08/08/2016 20:00 - 08/08/2016 21:00
  • Last Updated - 08/09/2016 09:36
Host Down :: www66.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www66.a2hosting.com
  •  
    Service Bulletin Type:
    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 08/08/2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • www66.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.
    Customers or services affected:
    • www66.a2hosting.com
    Updates:
    • 08/08/2016 11:27am ET - www66.a2hosting.com is now responding as expected.

  • Date - 08/08/2016 09:22 - 08/08/2016 11:27
  • Last Updated - 08/08/2016 11:28
Host down :: a2s71 (Resolved)
  • Priority - Critical
  • Affecting Server - www71.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 7/30/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwa2s71.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwa2s71.a2hosting.com

    Update:  (2000 EDT) We are currently performing an FSCK on the server as the File System went Read-Only.  Our System Administrators are continuing to work on the server and are working on bringing all services back online as quickly as possible.  Further updates will be provided as we get more information.

    Update:  (2215EDT) The FSCK is now complete and the server is back online.  There are some MySQL tables that are crashed and our System Administrators are working to restore the service to full working order.  More updates will be provided as we get them.

  • Date - 07/30/2016 19:08
  • Last Updated - 07/30/2016 22:40
Host down :: a2s69 (Resolved)
  • Priority - Critical
  • Affecting Server - www69.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 7/28/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwa2s69.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwa2s69.a2hosting.com
    Update: The server is currently back up and MySQL is performing checks on databases. Our admins will continue to monitor for issues.

  • Date - 07/28/2016 21:21 - 07/28/2016 23:53
  • Last Updated - 07/28/2016 22:06
Host Down :: src2.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsrc2.supercp.com
  • Title:

    • Host Down :: src2.supercp.com

    Type of service affected:

    • Server

    Severity:

    • Critical

    Start Date:

    • 07/27/2016 10:03AM EDT (-0400)

    Resolved:

    • Ongoing

    Detailed Description:

    • src2.supercp.com is not responding when queried. Engineers are actively investigating this issue. Updates will be provided as soon as we have moved forward.

    Updates:

    • Server is intermittently unresponsive. Engineers are continuing to address the issue.
    • 07/27/2016 3:27PM EDT (-0400) - The server continues to experience occasional outages. Engineers are working to minimize the disruption to the service at this time.
    • 07/28/2016 4:00 PM EDT (-0400) - Incidents are reduced and Engineers continue to monitor.

    Customers or services affected:

    • All accounts on src2.supercp.com

  • Date - 07/27/2016 10:16 - 07/30/2016 05:21
  • Last Updated - 07/28/2016 16:16
Host Down :: solsemi9.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting System - solsemi9.a2hosting.com
  • Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Scheduled Date:

    • 7/26/2015

    Duration:

    • We will update as details become available.

    Detailed Description:

    • solsemi9.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • solsemi9.a2hosting.com

    Updates:


  • Date - 07/26/2016 01:25 - 07/26/2016 01:40
  • Last Updated - 07/26/2016 04:12
MySQL Down :: wwwls5.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls5.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 07/25/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwls5.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwls5.a2hosting.com

    Updates:

    • Updates will be provided on this bulletin as they are available. You may follow @a2hosting_alerts on Twitter for automatic updates.

  • Date - 07/25/2016 02:52 - 07/25/2016 04:20
  • Last Updated - 07/25/2016 07:54
Connectivity Issues :: Multiple Services (Resolved)
  • Priority - Critical
  • Affecting System - Multiple Services
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 7/24/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple services are not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsr10.supercp.com, www80.a2hosting.com, www79.a2hosting.com

    Updates:

    • 9:20 EDT - Services have been restored on www80 and wwwsr10.
    • 10:33 EDT - SAN services for www79 are going through a RAID rebuild. Service will be restored as quickly as possible.
    • 4:45 EDT - RAID rebuild on www79 is complete and service has been restored.

  • Date - 07/24/2016 07:45 - 07/24/2016 16:13
  • Last Updated - 07/24/2016 16:13
Host Down: wwwss28.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss28.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 04/26/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwss28.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected: wwwss28.a2hosting.com

  • Date - 07/24/2016 06:55
  • Last Updated - 07/24/2016 07:16
Host Down: wwwls8.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls8.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 04/26/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwls8.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected: wwwls8.a2hosting.com

  • Date - 04/26/2016 04:52
  • Last Updated - 07/24/2016 07:01
MailChannels Email Issues (Resolved)
  • Priority - Critical
  • Affecting Other - MailChannels - Multiple Servers
  • We are aware of multiple reports of issues with MailChannels at this time. Our Advanced Support team is looking into it and updates will be posted here as further information becomes available.

    Thank you for your patience.

    Update: Email was being rejected and marked as SPAM in some cases due to an aggressive mail policy issue. This has since been corrected. Any email that was reported, can be resent at this time without issue. Thank you again for your patience.

  • Date - 07/19/2016 16:18 - 07/19/2016 16:26
  • Last Updated - 07/19/2016 16:26
Host Down: ssr7.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr7.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 07/18/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ssr7.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further informatio

    Customers or services affected:

    • wwwssr7.supercp.com

  • Date - 07/19/2016 01:26 - 07/19/2016 08:17
  • Last Updated - 07/19/2016 01:28
Sites Down - Reporting 503 Error (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsrc1.supercp.com
  • Maintenance Type: Server

    Maintenance Severity: Critical

    Scheduled Date: 7/18/2016

    Duration:

    Detailed Description: Web sites are not resolving and are instead reporting 503 error. The cause is currently under investigation.


    Updates

    4:00 PM EDT - Issue has been corrected and sites are displaying correctly.


  • Date - 07/18/2016 15:03
  • Last Updated - 07/18/2016 22:24
a2s77 MySQL down (Resolved)
  • Priority - Critical
  • Affecting Other - a2s77
  • Title: a2s77 MySQL outage

     

    Maintenance Type:

    • Server

    Maintenance Severity:

    Critical

     

    Duration: n/a

    After a server outage at 3PM EST, MySQL services have not restarted.  Our server engineers are currently working on the issue to have it resolved quickly.  Updates will be added if the outage exceeds 1 hour.  We apologize for any inconvenince this might cause.  

    Customers or services affected: MySQL services on server a2s77


    Updates:

    • At this time, MySQL is back up and functioning as expected. We will continue to monitor the server for issues.
     

  • Date - 07/13/2016 15:15 - 07/13/2016 16:16
  • Last Updated - 07/13/2016 16:31
Host Down :: solman8.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - Managed SolusVM Master
  • Title: Host Down solman8

    Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Scheduled Date:

    • 7/12/2016

    Duration:

    • We will update as details become available.

    Detailed Description:

    • solman8 is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • solman8

    Updates:
    • At this time the server is back online and functioning as expected. We will continue to monitor the server for issues.

  • Date - 07/12/2016 21:55 - 07/13/2016 16:05
  • Last Updated - 07/12/2016 22:42
Host Down :: a2s66.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www66.a2hosting.com
  • Title: Host Down www66.a2hosting.com

    Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Scheduled Date:

    • 07-12-16

    Duration:

    • We will update as details become available.

    Detailed Description:

    • www66.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www66.a2hosting.com

    Updates:

    • At this time the server is back online and functioning as expected. We will continue to monitor the server for issues.

  • Date - 07/12/2016 21:57 - 07/13/2016 16:05
  • Last Updated - 07/12/2016 22:37
Host Down: sr7.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr7.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 07/12/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsr7.supercp.com is returning a 500 server error when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information. 

    Customers or services affected:

    • wwwsr7.supercp.com

  • Date - 07/12/2016 04:57 - 07/12/2016 05:07
  • Last Updated - 07/12/2016 04:59
Customer Portal Issue (Resolved)
  • Priority - Critical
  • Affecting System - my.a2hosting.com
  • This issue will prevent customers from managing hosting products, signing up for new services or submitting support tickets via the Customer Portal. Guru Support will remain available as phone and live chat support will be available, however no account-level changes will be able to be made.

    Updates:

    • July 5 2016 7:29 PM ET - Our system engineers have addressed the issue. We are monitoring this issue at this time, and will update and close this notice once we have determined that things are corrected.

  • Date - 07/05/2016 18:55
  • Last Updated - 07/06/2016 14:02
Customer Portal Upgrade :: my.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting System - my.a2hosting.com
  • Service Bulletin Type:

    • System - my.a2hosting.com

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 07/04/2016 7:15am EDT

    Service Bulletin Duration:

    • 1.5 - 2 Hours

    Detailed Description:

    • An upgrade to our Customer Portal will have my.a2hosting.com unavailable. This upgrade will prevent customers from managing hosting products, signing up for new services or submitting support tickets via the Customer Portal. Guru Support will remain available as phone and live chat support will be available, however no account-level changes will be able to be made, nor accessed during this maintenance period.

    Customers or services affected:

    • All Customers

    Updates:

    • 07/04/2016 08:20am EDT - The upgrade is complete.

  • Date - 07/04/2016 07:15 - 07/04/2016 08:20
  • Last Updated - 07/04/2016 08:26
Host Down: wwws49.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www49.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 07/04/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwws49.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwws49.a2hosting.com
    Updates:


  • Date - 07/04/2016 05:57
  • Last Updated - 07/04/2016 07:13
Disk Space/Services Down - ssr8 (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr8.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 06/24/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on ssr8 is currently unavailable. Other services may be impacted as the disk on the server is at a high level.

    Customers or services affected:

    • ssr8.supercp.com
    Updates

  • Date - 06/24/2016 18:24
  • Last Updated - 07/01/2016 08:07
Host Down: wwwss30.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss30.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 07/01/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwss30.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwss30.a2hosting.com

    Updates:

    07/01/2016 3:52am EDT - This has been identified as a DDOS attack against the server.  We have taken additional steps to mitigate this traffic, including activating additional attack protection.

  • Date - 07/01/2016 00:38 - 07/01/2016 16:29
  • Last Updated - 07/01/2016 03:54
Email Disruption:: multuple servers (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • System
    Service Bulletin Severity:
    • Medium
    Service Bulletin Date:
    • June 27, 2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • We are currently investigating an issue with the outgoing mail service that is causing some users to be unable to successfully send Email. We will provide updates regarding this as soon as we are able and appreciate your patience in this.
    Updates:

  • Date - 06/27/2016 02:35 - 06/27/2016 08:09
  • Last Updated - 06/27/2016 02:37
Shared URL Issue :: a2hosted.com (Resolved)
  • Priority - High
  • Affecting System - Shared URLs
  •  Service Bulletin Type:
    • System (Shared URLs)
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 06/24/2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • Shared URLs are currently not working. Our System Administrators are investigating this matter.
    Customers or services affected:
    • Any customer using our Shared URLs with the a2hosted.com domain.
    Updates:
    • 06/24/2016 3:37pm EDT - This matter has been resolved.

  • Date - 06/24/2016 06:04 - 06/24/2016 15:37
  • Last Updated - 06/24/2016 16:15
Outgoing Mail Delays (Resolved)
  • Priority - High
  • Affecting Other - Mail Channels

  • We are currently experiencing an issue with Mail Channels, our outgoing spam firewall, preventing or delaying the sending of outgoing messages.  Servers utilizing Mail Channels may be unable to send mail until this issue has been resolved.  Our administrators are aware of the issue and are working toward a resolution.  This notice will be updated with more information if the issue is not resolved soon.

    Updates:

    As of 9:45PM EDT:
    Mail Channels has corrected the issue. Mail is now working, but there may be a delay in delivery while the servers work through the backlog of messages.
    As of 10:15PM EDT: Mail is now flowing without delay in delivery and the issue is now resolved.

  • Date - 06/23/2016 16:50 - 06/23/2016 22:42
  • Last Updated - 06/23/2016 22:42
Disk Full :: wwwnlssr1.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlssr1.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 06/21/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwnlssr1.supercp.com is approaching a disk full situation, which has some customers experiencing problems accessing services. Our Satisfaction Engineering and Advanced Support teams are working to resolve this matter.

    Customers or services affected:

    • wwwnlssr1.supercp.com

    Updates:

    • Updates will be provided on this bulletin as they are available. You may follow @a2hosting_alerts on Twitter for automatic updates.

  • Date - 06/21/2016 12:47
  • Last Updated - 06/23/2016 08:54
Network Attack :: Multiple Servers (Resolved)
  • Priority - Critical
  • Affecting System - Multiple Singapore-Based Servers
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 06/15/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Connectivity to our Singapore datacenter is intermittened due to an ongoing network attack.

    Customers or services affected:

    • wwwsgls1.a2hosting.com
    • wwwsgls2.a2hosting.com

    Updates:

    • 06/16/2016 11:00am EDT - We continue to see connectivity issues due to the ongoing network attack. We are working with our Singapore data center to mitigate traffic and address this long term.
    • 06/17/2016 04:00pm EDT - The network attach has started again. We are working with our Singapore data center to mitigate traffic and address this long term.
    • 06/18/2016 08:00am EDT - We have taken additional steps to mitigate this traffic, including activating additional attack protection at our Singapore data center. This has assisted the matter, but the attack does continue to cause connectivity issues for customers on wwwsgls1.a2hosting.com. We are doing everything possible to mitigate traffic and return connectivity.
    • 06/18/2016 5:00pm EDT - We have been able to mitigate attack traffic and continue to monitor this situation
    • 06/21/2016 7:30am EDT - We continue to not see attack traffic affect customer connectivity and consider this matter resolved.

  • Date - 06/16/2016 11:00 - 06/18/2016 17:00
  • Last Updated - 06/21/2016 07:36
Scheduled Maintenance :: my.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting System - my.a2hosting.com
  • Service Bulletin Type:

    • System - my.a2hosting.com

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 06/18/2016 5:00pm EDT

    Service Bulletin Duration:

    • 8 - 10 Hours

    Detailed Description:

    • An emergency update to our billing software will have my.a2hosting.com unavailable beginning at 5:00pm EDT. This outage will prevent customers from managing hosting products, signing up for new services or submitting support tickets. Guru Support will remain available as phone and live chat support will be available, however no account-level changes will be able to be made, nor accessed during this maintenance period.

    Customers or services affected:

    • All Customers

    Updates:

    • 06/19/2016 00:30:00 - Update is complete. Access to client area my.a2hosting.com is restored. 

  • Date - 06/18/2016 17:00 - 06/19/2016 00:30
  • Last Updated - 06/19/2016 00:45
cPanel License Invalid (Resolved)
  • Priority - Critical
  • Affecting System - Multiple Services
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 6/18/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple servers are being affected by an unknown cPanel license error. Our system administrators are currently working to correct this issue.

    Customers or services affected:

    • Multiple servers
    Updates:

  • Date - 06/18/2016 02:33
  • Last Updated - 06/18/2016 08:05
Host Down: sgls2.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgls2.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 06/16/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsgls2.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsgls2.a2hosting.com

    Updates:

    • 06/16/2016 11:00am EDT - We have updated our Network Attack service bulletin to cover this server and are closing this bulletin to avoid confusion.

  • Date - 06/16/2016 06:29
  • Last Updated - 06/16/2016 11:16
Connectivity Issues :: Multiple Singapore Ser (Resolved)
  • Priority - Critical
  • Affecting System - Multiple Services
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 6/15/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple Singapore services are not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • Multiple Singapore services
    Updates:
    • 5:43 AM ET - Our system engineers have pinpointed a large scale DDoS attack targeting our Singapore datacenter and are currently working to mitigate this, updates will be provided as they become available. 

  • Date - 06/15/2016 03:56 - 06/15/2016 07:52
  • Last Updated - 06/15/2016 05:44
DDoS Attack :: wwwsgls1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgls1.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 06/12/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsgls1.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsgls1.a2hosting.com

    Updates:

    • 06/12/2016 12:40pm EDT - An attack has been mitigated and services have been restored.
    • 06/12/2016 01:10pm EDT - The attack has resumed.  Our engineers are working on this issue and updates will be provided as they are available.
    • 06/13/2016 08:00am EDT - The DDoS attack continues to affect server connectivity. We continue to work to mitigate this attack traffic.
    • 06/14/2016 02:00am EDT - Network equipment affected has been adjusted to prevent widespread issues at our Singapore datacenter.  Some DDoS traffic is still being targeted at sgls1.a2hosting.com.  The attack has been intermittent and we are doing everything we can to mitigate any further attacks.
    • 06/14/2016 08:00am EDT - Attack traffic has been mitigated

  • Date - 06/12/2016 07:05
  • Last Updated - 06/14/2016 08:14
solman6 VPS server connectivity issues (Resolved)
  • Priority - Critical
  • Affecting System - solman6 VPS Node
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 6/14/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • solman6 VPS containers are offline at this time.  Administrators are working to correct this issue

    Customers or services affected:

    • Customers with VPS containers on solman6.a2hosting.com

  • Date - 06/14/2016 02:41
  • Last Updated - 06/14/2016 07:34
solman5 VPS server connectivity issues (Resolved)
  • Priority - Critical
  • Affecting System - solman5 VPS Node
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 6/14/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • solman5 VPS containers are offline at this time.  Administrators are working to correct this issue

    Customers or services affected:

    • Customers with VPS containers on solman6.a2hosting.com

  • Date - 06/14/2016 03:16
  • Last Updated - 06/14/2016 07:34
MySQL Service Down - nlsrc1 (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlsrc1.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 06/09/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on nlsrc1 is currently unavailable. Our engineers are working to resolve this as quickly as possible and updates will be provided as they become available. We apologize for the inconveneince and thank you for your patience in this.

    Customers or services affected:

    • wwwnlsrc1.supercp.com

    Updates
    • Service has been restored

  • Date - 06/09/2016 05:00
  • Last Updated - 06/09/2016 10:49
Connectivity Issues :: solman19 (Resolved)
  • Priority - Critical
  • Affecting System - solman19
  • Service Bulletin Type:

    • System

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 5/31/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • solman19 is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • solman19 and Managed VPS plans on this node


  • Date - 05/31/2016 18:26 - 06/01/2016 22:00
  • Last Updated - 05/31/2016 18:28
Disk Full :: wwwssr5.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr5.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/30/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwssr5.supercp.com is approaching a disk full situation, which has some customers experiencing problems accessing services. Our Satisfaction Engineering and Advanced Support teams are working to resolve this matter.

    Customers or services affected:

    • wwwssr5.supercp.com

    Updates:

    • 05/30/2016 9:00pm EDT - This has been resolved.

  • Date - 05/30/2016 19:43 - 05/30/2016 21:00
  • Last Updated - 05/31/2016 08:43
Rourting Issues (Resolved)
  • Priority - Critical
  • Maintenance Type:

    • System (Network)

    Maintenance Severity:

    • Critical

    Scheduled Date:

    • 05/24/2016
    Detailed Description:
    • We have been reciving reports of customer experincing Connectivity issues to our servers. Our system administrators are already working to resolve this issue. If you are experincing connectivity issues, please submit a support ticket and provide a traceroute if possible: https://www.a2hosting.com/kb/getting-started-guide/internet-and-networking/troubleshooting-network-connectivity-with-ping-and-traceroute#Testing-the-path-to-a-remote-host-with-traceroute

    Customers or services affected:

    • All Customers

    Updates:

    • 05/24/2016 8:00am EDT - An outage with Time Warner Cable had multiple customers unable to reach A2 Hosting services, primarily west coast USA customers. This outage appears to be resolved.

  • Date - 05/24/2016 01:57 - 05/24/2016 08:00
  • Last Updated - 05/24/2016 14:14
Connectivity Issues :: Iceland Data Center (Resolved)
  • Priority - Critical
  • Affecting System - Datacenter
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/22/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We have received reports that users are having connection based issues to our iceland datacenter. We are investigating this issue and will have an update shortly.

    Customers or services affected:

    • Customers utilizing servers in the Iceland Datacenter
    Updates:
    • 12:15 EDT - connectivity has been restored.  We are continuing to monitor the situation.

  • Date - 05/22/2016 12:01
  • Last Updated - 05/22/2016 12:15
Host Down :: www43.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www43.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/20/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www43.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www43.a2hosting.com

    Updates:

    • 05/20/2016 1:30pm EDT - The server is back online.

  • Date - 05/20/2016 12:10 - 05/20/2016 13:30
  • Last Updated - 05/20/2016 15:10
ns3/4.a2hosting & ns1/2.supercp.com Conne (Resolved)
  • Priority - Critical
  • Affecting System - All Shared Servers
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/19/2016 6:54pm EDT

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • All shared hosting is experiencing DNS Name Server connectivity issues. Our engineers are aware of the problem and are actively working to resolve it. We will post any updates here.

    Customers or services affected:

    • All Shared & Reseller Hosting Plans utilizing ns3/4.a2hosting & ns1/2.supercp.com

    Updates:

    • 05/19/2016 8:30pm EDT - Connectivity has been stablized.

  • Date - 05/19/2016 18:43 - 05/19/2016 20:30
  • Last Updated - 05/20/2016 11:13
ns3/4.a2hosting & ns1/2.supercp.com Conne (Resolved)
  • Priority - Critical
  • Affecting System - All Shared Hosting
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/19/2016 18:54

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • All shared hosting is experiencing DNS Name Server connectivity issues. Our engineers are aware of the problem and are actively working to resolve it. We will post any updates here.

    Customers or services affected:

    • All Shared & Reseller Hosting Plans utilizing ns3/4.a2hosting & ns1/2.supercp.com

    Updates:
    • 05/19/2016 18:07 - Network engineers have identified and addressed the issue. DNS resolution should continue as expected.

  • Date - 05/19/2016 18:54 - 05/19/2016 18:07
  • Last Updated - 05/19/2016 19:16
Connectivity Issues :: a2ss12.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss12.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/16/2016 16:16

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ss12.a2hosting.com is experiencing connectivity issues. Our engineers are aware of the problem and are actively working to resolve it. We will post any updates here.

    Customers or services affected:

    • a2ss12.a2hosting.com

    Updates:
    •  

  • Date - 05/16/2016 16:16
  • Last Updated - 05/17/2016 07:39
Connectivity :: Singapore Data Center (Resolved)
  • Priority - Critical
  • Affecting System - Singapore Data Center
  • Service Bulletin Type:

    • System (Singapore Data Center)
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 05/12/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Servers in our Singapore data center are not responding when queried. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsgls1.a2hosting.com
    • wwwsgls2.a2hosting.com
    • wwwsgss1.a2hosting.com
    • wwwsgss2.a2hosting.com
    • wwwsgssr1.supercp.com
    • wwwsgsrc1.supercp.com
    • sgssdman1.a2hosting.com (Managed VPS Hosting Node)
    • sgssdman2.a2hosting.com (Managed VPS Hosting Node)
    • sgssdsemi1.a2hosting.com (Unmanaged VPS Hosting Node)
    • sgssdsemi2.a2hosting.com (Unmanaged VPS Hosting Node)

    Updates:

    • 05/12/2016 9:30am EDT - Connections routed through Hurricane Electric appear to be failing. We are investigating with the data center and will provide an update as available.

  • Date - 05/12/2016 08:23 - 05/12/2016 20:38
  • Last Updated - 05/12/2016 10:57
MySQL Down :: wwwss12.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www24.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/11/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwss12.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwss12.a2hosting.com

  • Date - 05/11/2016 21:42 - 05/11/2016 22:27
  • Last Updated - 05/11/2016 21:45
MySQL Service (Resolved)
  • Priority - High
  • Affecting Server - wwwsr11.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/09/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwsr11 is experiencing problems due to crashed database tables.  Repairs are underway to return the service to an optimal state.

    Customers or services affected:

    • wwwsr11.supercp.com

  • Date - 05/09/2016 16:08 - 05/09/2016 22:07
  • Last Updated - 05/09/2016 16:09
MySQL Down :: a2ssr6.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr6.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/08/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on a2ssr6.supercp.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • a2ssr6.supercp.com

    Updates:

  • Date - 05/09/2016 02:12 - 05/09/2016 08:13
  • Last Updated - 05/09/2016 02:13
Update and reboot ssr4,a2s88,a2ss14 (Resolved)
  • Priority - Critical
  • Affecting Other - ssr4/a2s88/a2ss14
  • Title: update and reboot of ssr4,a2s88,a2ss14

    Maintenance Type: Server

    Maintenance Severity: Critical

    Scheduled Date: 5/4/16

    Duration: estimated 15 minutes

    Detailed Description: ssr4,a2s88, and a2ss14 will be rebooted for a server software update at 8PM EDT.  we do not expect the servers to be down any longer than the time it takes to reboot them.  We apologize in advance for any inconvenience this might cause.  


    Customers or services affected: resellers on the ssr4 server, SD and SSD server customers on a2s88 and a2ss14 respectively.



  • Date - 05/04/2016 20:00 - 05/04/2016 20:10
  • Last Updated - 05/07/2016 14:46
Notification Center Maintenance (Resolved)
  • Priority - Low
  • Affecting Other - Notification Center
  • The notification center will be undergoing maintenance.

  • Date - 04/28/2016 12:49
  • Last Updated - 05/07/2016 14:46
a2ss29 reboot (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss29.a2hosting.com
  • a2ss29 reboot

    Maintenance Type: Server

    Maintenance Severity: Critical

    Scheduled Date: 4/27/2016

    Duration: 10 minutes

    Detailed Description: a2ss29 will be rebooting at 9PM EDT.  The server will only be down as long as it takes for the system to reboot, we expect no longer than 10 minutes for the process to complete.  We appologize for any inconvenience this may cause.  


    Customers or services affected: Customers on the a2ss29 server.  

    Update: This reboot has been cancelled.

     

  • Date - 04/27/2016 21:00 - 04/27/2016 21:10
  • Last Updated - 05/07/2016 14:45
ssdman39 reboot (Resolved)
  • Priority - Critical
  • Affecting Other - ssdman39
  • ssdman39 Reboot

    Maintenance Type: Server

    Maintenance Severity: Critical

    Scheduled Date: 4/27/2016

    Duration: 10 minutes

    Detailed Description: ssdman39 will be rebooting at 9PM EDT.  The server will only be down as long as it takes for the system to reboot, we expect no longer than 10 minutes for the process to complete.  We appologize for any inconvenience this may cause.  


    Customers or services affected: Customers on the ssdman39 server.  

    Update: This reboot has been cancelled.



     

  • Date - 04/27/2016 21:00 - 04/27/2016 21:10
  • Last Updated - 05/07/2016 14:44
WHMCS portal down (Resolved)
  • Priority - Critical
  • Affecting System - WHMCS client/employee portal
  • WHMCS Portal down

    Maintenance Type: System

    Maintenance Severity:  Critical

    Scheduled Date: 4/28/2016

    Duration: 2 Hours

    Detailed Description: The WHMCS client/employee portal will be disabled on Thursday, April 28th, at 12AM EDT.  The customer/employee portal for WHMCS will be down while we update our databases to UTF-8 format in accordance with the update to MySQL.  We apologize in advance for any inconveince this might cause.


    Customers or services affected: any customer attempting to use the WHMCS billing portal.  


    Customers or services NOT affected:   all clients are affected in their ability to use the WHMCS billing portal for the duration.  

  • Date - 04/28/2016 00:00 - 04/28/2016 02:00
  • Last Updated - 05/07/2016 14:44
MySQL on wwwls2 is not responding (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls2.a2hosting.com
    • MySQL on wwwls2.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.
    • We have resolved the issue affecting MySQL on wwwls2.a2hosting.com and MySQL is recovering at this time.

  • Date - 05/04/2016 14:45 - 05/06/2016 16:15
  • Last Updated - 05/04/2016 15:59
Apache Down :: wwwss29.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss29.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/03/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Apache on wwwss29.a2hosting.com is not responding when queried. This appears to be due to the Apache HTTP service and as such does not affect email. Our engineers are working to resolve this as quickly as possible and updates will be provided when they become available. Thank you for your patience in this, we apologize for the inconvenience. 

    Customers or services affected: wwwss29.a2hosting.com

    Updates:

    • 05/03/2016 6:30am EDT - Websites are now responding as expected.

  • Date - 05/03/2016 05:15 - 05/03/2016 06:30
  • Last Updated - 05/03/2016 09:05
MySQL Down :: wwwls8.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls8.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 05/02/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwls8.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwls8.a2hosting.com

    Updates:

    • 05/02/2016 5:40am EDT - The server is being restarted
    • 05/02/2016 5:45am EDT - The server is back online, and our Server Administrators are reviewing the server at this time for why MySQL will not start

  • Date - 05/02/2016 05:35 - 05/02/2016 05:45
  • Last Updated - 05/02/2016 07:59
mysql issue on a2ls8 (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls8.a2hosting.com
  • we received reports of mysql problems on a2ls8, our Advanced support team is already working to resolve the issue, more as it develops
    the issue has been resolved - 00:01 EDT

  • Date - 05/01/2016 22:13
  • Last Updated - 05/02/2016 00:01
SSL Certificate Issues (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • System

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 04/29/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We are experiencing problems with multiple SSL Certificates, affecting ticket sumissions and multiple servers services such as cPanel and email. We are investigating this matter and will provide an update shortly.

    Customers or services affected:

    • Ticket Support
    • Multiple Servers

    Updates:

    • 04/29/2016 8:35am EDT - The issue with submitting Support Tickets have been resolved. We continue to work to ensure all SSL Certificate errors affecting individual servers are resolved.
    • 04/29/2016 10:00am EDT - All SSL Certificate issues have been resolved.

  • Date - 04/29/2016 08:26 - 04/29/2016 10:00
  • Last Updated - 04/30/2016 07:49
Connectivity Issues :: sgls1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgls1.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 4/29/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsgls1.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsgls1.a2hosting.com


  • Date - 04/29/2016 22:35 - 04/29/2016 23:57
  • Last Updated - 04/29/2016 22:36
Notification Center Maintenance (Resolved)
  • Priority - Low
  • Affecting Other - Notification Center
  • The notification center will be undergoing maintenance.

  • Date - 04/28/2016 12:47 - 04/28/2016 12:52
  • Last Updated - 04/28/2016 12:49
Disk Replacement :: www39.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www39.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 04/26/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www39.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www39.a2hosting.com

    Updates:

    • 04/26/2016 9:20pm EDT - We continue to investigate this matter and will provide an update as soon as one is available.
    • 04/26/2016 11:09pm EDT - We have located a hardware problem with the server and our datacenter staff is working to resolve this issue. In the meantime the server is back online, but operating at a lower capacity than normal. Additional updates will be provided as soon as more information is available.
    • 04/27/2016 12:00 EDT - a disk in the storage array has been identified as the issue. Analysis is under way to assure the disk can be removed / replaced safely.
    • 04/27/2016 8:30 PM EDT - the sever is substantially functional at this time. Slowdowns may occur as the new disk is synchronized.
    • 04/28/2016 9:24am EDT - Disk synchronization has completed.

  • Date - 04/26/2016 20:14 - 04/28/2016 09:24
  • Last Updated - 04/28/2016 09:25
a2s67 reboot (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr6.supercp.com
  • a2s67 reboot

    Maintenance Type: Server

    Maintenance Severity: Critical

    Scheduled Date: 4/27/2016

    Duration: 10 minutes

    Detailed Description: a2s67 will be rebooting at 7PM EDT.  The server  will only be down as long as it takes for the system to reboot, we expect no longer than 10 minutes for the process to complete.  We

     appologize for any inconvenience this may cause.  

    Customers or services affected: Customers on the a2s67 server.  

     

  • Date - 04/27/2016 19:00 - 04/27/2016 20:53
  • Last Updated - 04/27/2016 16:39
WHMCS down for upgrade (Resolved)
  • Priority - Critical
  • Affecting System - WHMCS client/employee portal

  •  WHMCS down for MySQL update

    Maintenance Type: Network

    Maintenance Severity: Critical

    Scheduled Date: 4/26/2016

    Duration: 10 minutes

    Detailed Description: Our WHMCS client and employee portal will be down Tuesday, April 26th, at 7PM EDT.  The portal will be inaccessable while we upgrade our MySQL databases on the server for roughly 10 minutes for the process to complete.  We apologize in advance for any inconvenince this may cause.


    Customers or services affected: any customer/employee attempting to access the WHMCS  portal.


    Customers or services NOT affected: all clients are affected for the duration.  

  • Date - 04/26/2016 23:00 - 04/27/2016 16:16
  • Last Updated - 04/26/2016 11:33
Live Chat Temporarily Unavailable (Resolved)
  • Priority - Critical
  • Affecting System - Live Chat Support
  • Service Bulletin Type:

    • System
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 04/21/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Due to a larger than normal influx of support tickets, we have disabled Live Chat Support. Once the Support Ticket queue is back to normal levels, we will bring Live Chat Support back online. Please use the ticket system if issues need to be resolved during this time. For details on how to use our ticket system, please visit https://www.a2hosting.com/kb/a2-hosting-customer-portal/working-with-tickets

    Customers or services affected:

    • All Customers

  • Date - 04/21/2016 16:40 - 04/23/2016 11:09
  • Last Updated - 04/23/2016 11:09
Host Down: wwwsgls2.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgls2.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 04/21/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsgls2.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected: wwwsgls2.a2hosting.com

    Updates:

  • Date - 04/21/2016 03:18
  • Last Updated - 04/22/2016 08:38
Connectivity Issues :: a2ss12.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss12.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 08/19/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ss12.a2hosting.com is experiencing connectivity issues. Our engineers are aware of the problem and are actively working to resolve it. We will post any updates here.

    Customers or services affected:

    • a2ss12.a2hosting.com

    Updates:
    •  

  • Date - 04/18/2016 17:25 - 04/18/2016 17:34
  • Last Updated - 04/18/2016 17:26
Host Down :: www80.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www80.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 04/17/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www80.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected: www80.a2hosting.com

    Updates:

    • 13:10 EDT The server has been rebooted and MySQL is undergoing crash recovery.
    • 14:00 EDT Database recovery is complete and services are working properly.

  • Date - 04/17/2016 12:43
  • Last Updated - 04/17/2016 14:00
Reboot Required :: a2ls1.a2hosting.com (Resolved)
  • Priority - High
  • Affecting Server - wwwls1.a2hosting.com
  • Server a2ls1.a2hosting.com will be rebooted at 9pm tonight.  


    Thank you for participating in our beta.  New software will be installed.

    Update:
    a2ls1.a2hosting.com is now online at approximately 9:20PM EDT.

  • Date - 04/14/2016 21:00 - 04/14/2016 21:25
  • Last Updated - 04/14/2016 21:25
MySQL Down :: www80.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www80.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 04/14/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on www80.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www80.a2hosting.com

    Updates:

    • 04/14/2016 8:00am EDT - MySQL service has remained online as expected

  • Date - 04/14/2016 04:57
  • Last Updated - 04/14/2016 08:05
a2ss9.a2hosting.com - Host Down (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss9.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 03/31/2016 12:44PM EDT

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ss9.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected: a2ss9.a2hosting.com

    Update:

    • the server was experience a high load due to some maintenance being performed. The server is back online and responsive at this time.




  • Date - 04/13/2016 18:51 - 04/13/2016 19:05
  • Last Updated - 04/13/2016 19:12
Phone Support Connectivity (Resolved)
  • Priority - High
  • Affecting Other - Phone Support
  • Title:

    • Phone Support Connectivity

    System:

    • Phone Support

    Priority:

    • High

    Start Date:

    • 04/10/2016 15:39 EDT

    Detailed Description:

    • We have confirmed reports of phone based support calls becoming disconnected. We are actively working to investigate the issue and minimize disruption.

    Customers or services affected:

    • Customers using phone support are advised to call back in if disconnected. Thank you for your patience during this time.

     

    Updates:

    • Updates will be provided as soon as we have moved forward.
    • 4/12/2016 8AM EDT -  The disruptive traffic has been blocked and service has remained stable for the past 12 hours

  • Date - 04/11/2016 15:39
  • Last Updated - 04/12/2016 08:45
a2s55 undergoing mysql recovery (Resolved)
  • Priority - Critical
  • Affecting Server - www55.a2hosting.com
  • Our Advanced support team has notified us that mysql is undergoing a recovery process on this server, this may cause intermittent issues with accounts hosted on this server while the recovery is in progress

    MySQL has fully recovered on the service at this time.

  • Date - 04/10/2016 17:38
  • Last Updated - 04/11/2016 15:38
Disk Full :: wwwss1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss1.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 04/09/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwss1.a2hosting.com is approaching a disk full situation, which has some customers experiencing problems accessing services. We are working to resolve this matter.

    Customers or services affected:

    • wwwss1.a2hosting.com

    Updates:

    • 04/09/2016 2:27pm EDT - This situation has been resolved.

  • Date - 04/09/2016 07:50 - 04/09/2016 14:27
  • Last Updated - 04/09/2016 14:27
DDoS Attack :: wwwss28.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss28.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 04/09/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwss28.a2hosting.com is not responding when queried. Our Support Department has identified an inbound distributed denial of service attack against the server.

    Customers or services affected:

    • wwwss28.a2hosting.com

    Updates:

    • 04/09/2016 1:42pm EDT - We have mitigated the incoming attach and connectivity has been restored.

  • Date - 04/09/2016 13:29 - 04/09/2016 13:42
  • Last Updated - 04/09/2016 13:43
Connectivity issue (Resolved)
  • Priority - Critical
  • Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Scheduled Date:

    • 04/8/2016

    Duration:

    Detailed Description:

    • We have been reciving reports of customer experincing Connectivity issues to our servers. Our system administrators are already working to resolve this issue. If you are experincing connectivity issues, please submit a support ticket and provide a traceroute if possible: https://www.a2hosting.com/kb/getting-started-guide/internet-and-networking/troubleshooting-network-connectivity-with-ping-and-traceroute#Testing-the-path-to-a-remote-host-with-traceroute

    Customers or services affected:

    Updates:

     

  • Date - 04/08/2016 04:06 - 04/08/2016 05:33
  • Last Updated - 04/08/2016 04:10
Router restart will cause brief downtime in I (Resolved)
  • Priority - Low
  • Affecting System - Router
  • Title:

    • Router restart will cause bief downtime in Iceland data center.

    Service Bulletin Type:

    • Other

    Service Bulletin Severity:

    • Medium
    Service Bulletin Date:
    • 04/06/016


    A router restart will cause brief downtime in our Iceland data center.

  • Date - 04/06/2016 14:30
  • Last Updated - 04/06/2016 21:25
Fake cPanel/WHM Emails Reported (Resolved)
  • Priority - Medium
  • Affecting Other - Inbound Email
  • Title:

    • Fake cPanel/WHM Emails Reported

    Service Bulletin Type:

    • Other

    Service Bulletin Severity:

    • Medium
    Service Bulletin Date:
    • 03/31/2016

    Detailed Description:

    • We have received several reports from customers that a fake email campaign targeting cPanel and WHM credenties is making the rounds. Please disregard any notices pretending to be from @cpanel.com regarding disk space or other alerts.
    • If there are any questions regarding the legitimacy of a message don't hesitate to contact us immediately: https://www.a2hosting.com/contact

     

  • Date - 03/31/2016 09:31
  • Last Updated - 04/04/2016 07:24
Host Down :: a2ls8.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls8.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 03/31/2016 12:44PM EDT

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ls8.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected: a2ls8.a2hosting.com

    Updates:

    • 04:15 - Our system administrators have identified this was being caused by a DDoS attack.
    • 04:30 - Our system administrators have made some changes to help mitigate this and services should be available, but we are continuing to monitor the situation. We'll post updates as necessary. 
    They have made some changes to help mitigate this and services should be available, but we are continuing to monitor the situation. We'll post updates as necessary.

  • Date - 04/03/2016 03:30
  • Last Updated - 04/04/2016 07:24
Reboot for Required Updates on www67.a2hostin (Resolved)
  • Priority - Low
  • Affecting Server - www67.a2hosting.com
  • Dear A2 Hosting Customers,

    The server www67.a2hosting.com will be rebooted in order to install required updates that cannot be done while the server is running.  Minimal downtime is expected.

    This will take place during Regular Maintenance Hours

    Sunday April 3, 12:00a eastern until 5:00pm eastern

     

    Upgrades were completed and server was brought back online at 1AM EST.




    Thank you for your continued patronage and feel free to contact us with any questions.


    A2 Hosting Support Team
    support@a2hosting.com
    h
    ttps://support.a2hosting.com/

  • Date - 04/03/2016 00:00 - 04/03/2016 17:00
  • Last Updated - 04/03/2016 01:20
Monitoring Status:: a2ss24.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss24.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 04/1/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ss24.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected: a2ss24.a2hosting.com

    Updates: 4/1/2016 9:40AM EDT It has been determined that the issue is a Denial of Service attack. Administrators are taking steps to mitigate it.

    • 9:15 AM - There is a distributed denial of service attack against the server.  Our engineers are working to mitigate the attack.
    • 1:06 PM - The distributed denial of service attack seems to be mitigated at this time. Our engineers are continuing to monitor the situation at this time.

  • Date - 04/01/2016 06:38
  • Last Updated - 04/01/2016 16:09
Host Down :: a2ls12.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls12.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 03/31/2016 12:44PM EDT

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ls12.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected: a2ls12.a2hosting.com

    Updates:

    • 12:45 EDT 03/31/2016 - Our engineers are actively working to restore service to a2ls12. Additional updates will be provided as soon as we have moved forward
    • 1:08 PM EDT 03/31/2016 - The problem was related to disruptive network activity. Our engineers were able to eliminate this activity and the server is now responding normally.

  • Date - 03/31/2016 12:43
  • Last Updated - 03/31/2016 13:10
Host Down :: a2s55.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www55.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 03/29/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2s55.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected: a2s55.a2hosting.com

    Updates:

    • 14:06 03/29/2016 - Our engineers are actively working to restore service to a2s55.
    • 18:15 03/29/2016 - The server is currently undergoing a filesystem check.  Once the filesystem check finishes, the server will come back online.  Due to the size of data and the amount of inodes, the process can speed up and slow down making it hard to provide an exact ETA.  We will continue to monitor the progress and provide updates on the status.
    • 20:35 03/29/2016 - The server is back online at this time.  We are monitoring the server stability before we close this out.  If you are experiencing problems connecting to your services, please open a ticket with us.

  • Date - 03/29/2016 14:06 - 03/30/2016 16:06
  • Last Updated - 03/29/2016 20:38
MySQL Down :: wwwsr7.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr7.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 03/28/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwsr7.supercp.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsr7.supercp.com

    Updates:

    • 03/28/2016 2:28pm EDT - MySQL services are back online as expected.

  • Date - 03/28/2016 14:04 - 03/28/2016 14:28
  • Last Updated - 03/28/2016 14:30
Support Maintenance :: Tonight 10pm EDT (Resolved)
  • Priority - Critical
  • Affecting System - Support Ticket & Live Chat System
  • Service Bulletin Type:

    • System
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 03/24/2016 10:00pm EDT

    Service Bulletin Duration:

    • 10 - 15 minutes

    Detailed Description:

    • The support system will be taken offline for a server upgrade. This will affect Support tickets and Live Chat Support.

    Customers or services affected:

    • All customers seeking Support during the maintenance window.

    Updates:

    • 03/24/2016 10:15pm EDT - Support upgrade has finished and is back online.

  • Date - 03/24/2016 22:00 - 03/24/2016 22:15
  • Last Updated - 03/26/2016 07:22
Host Down:: a2s79.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www79.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 03/25/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2s79.a2hosting.com is experiencing an outage of the cPanel and MySQL services. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • a2s79.a2hosting.com
    Updates:
    • 03/25/2016 6:59am EDT - Services are now online.

     

  • Date - 03/25/2016 03:38 - 03/25/2016 06:59
  • Last Updated - 03/25/2016 08:12
Connectivity Issue :: Iceland Datacenter (Resolved)
  • Priority - Low
  • Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Scheduled Date:

    • 03/17/2016

    Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple servers at our Iceland datacenter are experiencing Connectivity issues. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • All Iceland-Based Services

    Updates:

    • 03/18/2016 1:30pm EST - Routing issues outside of the control of A2 Hosting or our data center in Iceland have continued to cause problems for many customers. We continue to monitor this situation.
    • 03/19/2016 8:15am EST - We continue to monitor this situation. Connectivity problems do continue to impact customers.
    • we are testing a potential workaround, more as it develops - 03/19/2016 12:02am EDT
    • 03/20/2016 4:45pm EDT- Connectivity has been restored to the Iceland data center.

     

  • Date - 03/17/2016 20:31
  • Last Updated - 03/20/2016 23:48
general network connectivity issues reported (Resolved)
  • Priority - Critical
  • Affecting Server - wwwth2.a2hosting.com
  • We are getting sporadic reports of general network connectivity issues, most seem to be originating from THS2 but this may be impacting all servers in our Iceland Datacenter.  Our Systems team has been notified and will investigate.  Further updates as the situation is evaluated.

  • Date - 03/17/2016 20:30 - 03/17/2016 20:33
  • Last Updated - 03/17/2016 20:32
Singapore Data Center Connectivity (Resolved)
  • Priority - Medium
  • Affecting System - Singapore Data Center
  • Service Bulletin Type:

    • System (Singapore Data Center)
    Service Bulletin Severity:
    • Medium
    Service Bulletin Date:
    • 03/03/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • On 02/29/2016, several undersea cables in the Asia Pacific region experienced major fiber cuts. These cables are responsible for carrying a significant portion of Singapore's international internet traffic. This loss of capacity has caused recent increases of latency and packet loss in our Singapore data center during peak times when traffic is heavy. Unfortunately, there is currently no estimated time-to-resoluition available from the undersea cable owners.

    Customers or services affected:

    • wwwsgss1.a2hosting.com
    • wwwsgss2.a2hosting.com
    • wwwsgls1.a2hosting.com
    • wwwsgls2.a2hosting.com
    • wwwsrc1.supercp.com
    • wwwsgssr1.supercp.com
    • sgssdman1.a2hosting.com (Managed VPS Hosting Node)
    • sgssdman2.a2hosting.com (Managed VPS Hosting Node)
    • sgssdsemi1.a2hosting.com (VPS Hosting Node)

    Updates:

    • 03/04/2016 8:25am EST - Cable repair is set to take place beginning 03/25/2016 and is scheduled to finish on 03/31/2016. Please note, these dates are dependent on sea and weather conditions allowing the repairs to take place.

  • Date - 03/03/2016 11:15
  • Last Updated - 03/17/2016 14:50
DoS Attack :: wwwss10.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss10.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity: 
    • Critical
    Service Bulletin Date:
    • Mar 12 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwss10.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwss10.a2hosting.com

    Updates:

    17:08PM US ET Our engineers have determined that this was being caused by a DDoS attack. They have made some changes to help mitigate this and services should be available, but we are continuing to monitor the situation. We'll post updates as necessary. 
    12:58AM US ET Although services are restored, we are actively monitoring the network for any DoS activity. Any future issues will be updated here. 
    March 13 13:30 - No network issues have occurred in the past 12 hours.  We are continuing to monitor the server and network.

  • Date - 03/12/2016 14:16
  • Last Updated - 03/13/2016 12:30
Multiple Hosts Down: Iceland Datacenter (Resolved)
  • Priority - Critical
  • Affecting System - Iceland Datacenter
  • Title: Host Down

    Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Scheduled Date:

    • 03-10-16

    Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple servers at our Iceland datacenter are not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • Multiple

    Updates:

  • Date - 03/10/2016 07:41 - 03/10/2016 08:03
  • Last Updated - 03/10/2016 07:41
Host Connectivity :: wwwssr3.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr3.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 03/09/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwssr3.supercp.com is experiencing a connectivity issue with FTP, cPanel and WHM. Our Engineering team is working on this as quickly as possible.

    Customers or services affected:

    • wwwssr3.supercp.com

    Updates:

    This issue was resolved approximately 11:10PM EDT.

  • Date - 03/09/2016 22:45 - 03/09/2016 23:33
  • Last Updated - 03/09/2016 23:33
Email Disruption:: a2src2.supercp.com (Resolved)
  • Priority - Medium
  • Affecting Server - wwwsrc2.supercp.com
  • Service Bulletin Type:

    • System
    Service Bulletin Severity:
    • Medium
    Service Bulletin Date:
    • March 5, 2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • We are currently investigating an issue with the outgoing mail service that is causing some users to be unable to successfully send Email. We will provide updates regarding this as soon as we are able and appreciate your patience in this.
    Updates:
    • 9:50 EST - This affected accounts on particular dedicated IP addresses and those addresses have been corrected in the Barracuda system and mail is working properly again.

  • Date - 03/05/2016 08:58
  • Last Updated - 03/05/2016 09:51
Server down:: a2ls12.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls12.a2hosting.com
  • Turbo Shared host a2ls12.a2hosting.com is not currently responding when queried. Our administrators are aware of the issue and are working to bring the system back online as quickly as possible.

  • Date - 03/02/2016 17:48
  • Last Updated - 03/03/2016 08:22
Connectivity :: sgssdsemi1.a2hosting.com (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/29/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Reports that there are multiple customers from our Singapore data center are experiencing connectivity issues.

    Customers or services affected:

    • sgssdsemi1.a2hosting.com

    Updates:

    • 02/29/2016 8:15am EST - We have identified the connectivity issues to be related to sgssdsemi1.a2hosting.com (Unmanaged VPS Hosting node). We continue to investigate.
    • 02/29/2016 1:15pm EST - Routing issues have lead to connectivity issues for some customers. We have taken corrective action.
    • 03/01/2016 12:00am EST - We continue to monitor this situation and have seen no connectivity concerns since taking corrective action.
    • 03/01/2016 2:25pm EST - We now consider this matter resolved.

  • Date - 02/29/2016 00:40 - 03/01/2016 14:22
  • Last Updated - 03/01/2016 14:27
Host Down :: www55.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www55.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/28/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www55.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www55.a2hosting.com

    Updates:

    9:49PM US EST  Our engineers have resolved the issue and services should be restored at this time.

  • Date - 02/28/2016 20:08
  • Last Updated - 02/28/2016 21:51
Shared URLs not functioning :: ssr12.supercp. (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr12.supercp.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/24/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Shared URLs (username.wwwssr12.supercp.com) are not functioning as expected on wwwssr12.supercp.com.

    Customers or services affected:

    • wwwssr12.supercp.com

    Updates:

    • 02/25/2016 7:55am EST - Shared URLs are functioning as epected.

  • Date - 02/24/2016 16:19 - 02/25/2016 07:55
  • Last Updated - 02/25/2016 07:57
Multiple Servers Down (Resolved)
  • Priority - Critical
  • Affecting Other - Multiple Servers Down

  • Detailed Description: Servers are unavailable. System Administrators are investigating. Updates will be posted as available.

    Customers or services affected:

    www29.a2hosting.com
    www45.a2hosting.com
    a2vps9.a2hosting.com
    a2vps10.a2hosting.com
    a2vps11.a2hosting.com

    Updates:

    2/24/2016 1:15 PM EST An issue with a power distribution unit cased a restart of the affected servers. The following servers are back in service.

    www29.a2hosting.com
    www45.a2hosting.com
    a2vps9.a2hosting.com
    a2vps11.a2hosting.com

    2/24/2016 2:00 PM EST a2vps10.a2hosting.com is performing a file system check

    2/24/2016 3:30 PM EST a2vps10.a2hosting.com has completed the file system check and is back in service.

  • Date - 02/24/2016 12:33 - 02/24/2016 15:30
  • Last Updated - 02/24/2016 15:33
MySQL Connectivity :: www57.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www57.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Tuesday, Feb. 23, 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on www57.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www57.a2hosting.com

  • Date - 02/23/2016 22:48 - 02/23/2016 22:56
  • Last Updated - 02/23/2016 22:49
Host Down :: wwwsgls1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgls1.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/23/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsgls1.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsgls1.a2hosting.com

    Updates:

    •  

  • Date - 02/10/2016 01:34 - 02/10/2016 08:01
  • Last Updated - 02/23/2016 07:25
Scheduled Maintenance :: Feb 22 2016 12am EST (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • System
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Feb 22 2016 12:00am EST

    Service Bulletin Duration:

    • 3-4 hours

    Detailed Description:

    • Servers will be taken offline and reconfigured for improved performance and stability.

    Customers or services affected:

    • Managed VPS Hosting Node ssdman29

    Customers or services NOT affected:

    • All affected customers have been emailed directly. If you did not receive an email about this maintenance, you are not affected.

    Updates:

    • 02/22/2016 3:30am EST - Maintenance has been completed and all VPS containers have been brought back online.

  • Date - 02/22/2016 00:00 - 02/22/2016 03:30
  • Last Updated - 02/22/2016 07:26
Email Ticket Disruption (Resolved)
  • Priority - Critical
  • Affecting System - Ticket Support
  • Title: Email Ticket Disruption

    Maintenance Type:

    • System

    Maintenance Severity:

    • Critical
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • We are currently investigating an issue preventing emailed tickets and emailed ticket replies from being processed.  Please submit tickets and replies throught the customer portal at https://my.a2hosting.com/

    Updates:

    We have resolved the issue, and are closing this notice.

  • Date - 02/20/2016 15:27
  • Last Updated - 02/20/2016 17:07
Host Down :: wwwsr10.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr10.supercp.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/17/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsr10.supercp.com is experiencing an outage of the CPanel and MySQL services. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsr10.supercp.com

    Updates:

    • 2/17/2016 9:09AM EST - The server is up and responding, however MySQL databases are in crash recovery. Some MySQL datbases still need to be repaired by this process before they are available, however most databases are already accessible at this time.
    • 2/17/2016 4:00 PM Crash recovery complete. Administrators are continuing to monitor the server.

  • Date - 02/17/2016 05:34 - 02/17/2016 16:00
  • Last Updated - 02/19/2016 07:19
DDoS Attack ::wwwssr9.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr9.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 02/16/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ssr9.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwssr9.supercp.com

    Updates:

    • 02/16/2016 5:30am EST - System Administrators have detected a distributed denial of service (DDoS) attack against our network, which is causing connectivity issues for some customers. We are working to mitigate this attack traffic.
    • 02/16/2016 8:00am EST - We have not seen attack traffic continue since taking action. We continue to monitor the situation.
    • 02/16/2016 2:50pm EST - We continue to see no problems and consider this service bulletin resolved.

  • Date - 02/16/2016 03:36 - 02/16/2016 08:00
  • Last Updated - 02/16/2016 14:52
Outage :: Multiple Servers (Resolved)
  • Priority - Critical
  • Affecting System - Multiple Servers
  • Service Bulletin Type:

    • System (Multiple Servers)
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/12/2016

    Service Bulletin Duration:

    • N/A

    Detailed Description:

    • Our monitoring system has detected an outage affecting multiple servers.

    Customers or services affected:

    • www29.a2hosting.com
    • www45.a2hosting.com
    • a2vps9.a2hosting.com
    • a2vps10.a2hosting.com
    • a2vps11.a2hosting.com

    Updates:

    •  02/12/2016 2:30pm EST - PDU failure has caused servers in the rack in question to be taken offline. System Engineers are working to restore service.
    • 02/12/2016 3:21pm EST - PDU failure has been resolved. Service has been restored to all servers except a2vps10. Engineers are continuing to work on restoring a2vps10.
    • 02/12/2016/4:25pm EST - All services have been restored at this time.

  • Date - 02/12/2016 13:32 - 02/12/2016 16:26
  • Last Updated - 02/12/2016 16:29
cPanel Updates :: Multiple Servers (Resolved)
  • Priority - Medium
  • Affecting System - Multiple Servers
  • Bulletin Type:

    • System - Multiple Servers
    Bulletin Severity:
    • Medium
    Bulletin Date:
    • 02/12/2016 12:00am EST
    Duration:
    • A duration of this update is not available.
    Detailed Description:
    • We are currently updating cPanel on the below listed servers to the latest stable release. This is a minor update which will not cause downtime, though it may disconnect webmail sessions briefly.   
    Customers or services affected:
    • www26.a2hosting.com
    • www27.a2hosting.com
    • www88.a2hosting.com
    • wwwnlls2.a2hosting.com
    • wwwsr1.supercp.com
    • wwwssr13.supercp.com

  • Date - 02/12/2016 00:00
  • Last Updated - 02/12/2016 08:14
Email Disruption (Resolved)
  • Priority - Critical
  • Affecting Other - General / Networking
  • Service Bulletin Type:

    • Networking

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/8/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Due to network conditions outside of A2 Hosting we have noticed delays in emails. Emails will still be delivered, however, there will be a delay in recipents receiving the message. We apologize for the inconvienence and will continue to monitor the situation.

    Customers or services affected:

    • All Datacenters

    Update: Resolved. Outbound latency is down to 2 seconds.

  • Date - 02/08/2016 18:02
  • Last Updated - 02/10/2016 16:07
Host Down :: wwwsgss1.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgss1.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/10/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsgss1.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsgss1.supercp.com

    Updates:

    •  

  • Date - 02/10/2016 01:30 - 02/10/2016 08:02
  • Last Updated - 02/10/2016 01:31
Host Down :: wwwsgssr1.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgssr1.supercp.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/10/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsgssr1.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsgssr1.supercp.com

    Updates:

    •  

  • Date - 02/10/2016 01:22 - 02/10/2016 08:02
  • Last Updated - 02/10/2016 01:24
a2ss21 cPanel/WHM Outage (Resolved)
  • Priority - High
  • Affecting Server - wwwss21.a2hosting.com
  • Service Bulletin Type:

    • Networking

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/9/2016 1:10PM EST (-0500)

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • cPanel and WHM access is not available at this time. Website, database, and email services are not affected.
    Customers affected
    • Lite Web and Shared Web hosting customers with services hosted on a2ss21.a2hosting.com

    Updates
    • 2/9/2016 3:00PM EST (-0500) - This issue has been resolved. cPanel and WHM are both responsive at this time.


  • Date - 02/09/2016 13:06
  • Last Updated - 02/09/2016 16:18
Host Down :: wwwth2.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwth2.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 02/08/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwth2.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwth2.a2hosting.com

    Updates:

    • 02/08/2016 11:32am EST - Services are back online!

  • Date - 02/08/2016 10:38 - 02/08/2016 11:32
  • Last Updated - 02/08/2016 11:34
Scheduled Maintenance :: Feb 6 2016 10pm EST (Resolved)
  • Priority - Critical
  • Affecting System - Multiple Servers
  • Service Bulletin Type:

    • System (Multiple Servers)
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Feb 6 2016 10:00pm EST

    Service Bulletin Duration:

    • 8-12 hours

    Detailed Description:

    • Servers will be taken offline and reconfigured for improved performance and stability.

    Customers or services affected:

    • wwwss14.a2hosting.com
    • wwwssr8.supercp.com

    Updates:

    • Apologies for the late update, maintenance on both were completed by 01:30 AM EDT, closing notification for now

  • Date - 02/06/2016 22:00
  • Last Updated - 02/07/2016 23:10
MySQL Connectivity :: wwwssr9.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr9.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Friday, Feb. 5th, 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwssr9.supercp.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwssr9.supercp.com

    Updates:

  • Date - 02/05/2016 10:58 - 02/05/2016 12:47
  • Last Updated - 02/05/2016 10:59
Host Down :: wwwsrc1.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsrc1.supercp.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Feb 4 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsrc1.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsrc1.supercp.com

    Updates:

    • Feb 4 2016 11:40am EST - All services are online as expected.

  • Date - 02/04/2016 11:30 - 02/04/2016 11:40
  • Last Updated - 02/04/2016 11:41
Host Down :: a2s55.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www55.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/3/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2s55.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected: a2s55.a2hosting.com

    Updates:

    • 08:44 AM 2/3/2016 - Our engineers are actively working to restore service to a2s55.
    • 11:14 AM 2/3/2016 - Service has been restored and all issues have been resolved at this time.

  • Date - 02/03/2016 03:41
  • Last Updated - 02/03/2016 13:07
Host Down :: a2ssr9.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr9.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/3/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ssr9.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected: a2s55.a2hosting.com

    Updates:

  • Date - 02/03/2016 06:12 - 02/03/2016 08:04
  • Last Updated - 02/03/2016 06:13
Service Disruption :: a2s30.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www30.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 2/2/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • cPanel services on wwwa2s30.a2hosting.com are not responding. Websites are up and running, but access to cPanel and Webmail services have been disrupted. Our engineers are looking into the matter now.

    Customers or services affected:

    • wwwa2s30.a2hosting.com

  • Date - 02/02/2016 18:04 - 02/03/2016 00:06
  • Last Updated - 02/02/2016 18:07
Scheduled Maintenance :: Jan 30 2016 10pm EST (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss13.a2hosting.com
  • Service Bulletin Type:

        Server

    Service Bulletin Severity:

        Critical

    Service Bulletin Date:

        Jan 30 2016 10:00pm EST

    Service Bulletin Duration:

        3-5 hours

    Detailed Description:

        Server will be taken offline and reconfigured for improved performance and stability.

    Customers or services affected:

        wwwss13.a2hosting.com

    Updates:

    • Maintenance has been completed and services are functioning properly.


  • Date - 01/30/2016 22:00 - 01/31/2016 02:00
  • Last Updated - 01/31/2016 14:19
DDoS Attack on wwwssr9.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr9.supercp.com
    • A Distributed Denial of Service (DDOS) attack has been identified against wwwssr9.supercp.com which is causing connectivity issues for the server accounts. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Updates:

    • 15:05 EST - The attack has subsided and services restored to normal.  We are continuing to monitor the server.


  • Date - 01/29/2016 12:30
  • Last Updated - 01/29/2016 15:07
Scheduled Maintenance :: Jan 23 2016 10pm EST (Resolved)
  • Priority - Critical
  • Affecting Server - www88.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Jan 23 2016 10:00pm EST

    Service Bulletin Duration:

    • 12-14 hours

    Detailed Description:

    • Server will be taken offline and reconfigured for improved performance and stability.

    Customers or services affected:

    • www88.a2hosting.com

    Updates:

    • Maintenance has been completed and services are functioning properly.

  • Date - 01/23/2016 22:00
  • Last Updated - 01/24/2016 14:17
Email Ticket Disruption (Resolved)
  • Priority - Critical
  • Affecting System - Ticket Support
  • Title: Email Ticket Disruption

    Maintenance Type:

    • System

    Maintenance Severity:

    • Critical
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • We are currently investigating an issue preventing emailed tickets and emailed ticket replies from being processed.  Please submit tickets and replies throught the customer portal at https://my.a2hosting.com/

    Updates:

    • 14:15 EST - Email tickets are being processed again.

  • Date - 01/24/2016 11:35
  • Last Updated - 01/24/2016 14:17
Server Connectivity :: www70.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www70.a2hosting.com
    • 01/12/2016 12:33 Eastern - www70.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

  • Date - 01/21/2016 19:42
  • Last Updated - 01/22/2016 16:42
Unscheduled Maintenance :: a2ss9.a2hosting.co (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss9.a2hosting.com

  • Service Bulletin Type:

    • System

    Service Bulletin Severity:

    • Critical

    Service Bulletin Date:

    • Jan 20th 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We are currently experiencing a file system issue with a2ss9. Our system admins are currently working to restore service. Updates will be posted here as further information comes in.

    Updates:

    • 01/20/2016 14:29:07 - a2ss9.a2hosting.com is now responding. We will continue to monitor the situation before closing this notice.

  • Date - 01/20/2016 13:59 - 01/20/2016 14:29
  • Last Updated - 01/21/2016 11:37
MySQL Down :: wwwss11.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss11.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Jan 19 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwss11.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwss11.a2hosting.com

    Updates:

    • Jan 19 2016 1:45pm EST - We have detected the problem and are taking appropriate action.

  • Date - 01/19/2016 13:00 - 01/20/2016 08:26
  • Last Updated - 01/19/2016 13:48
DDoS Attack :: Entire Network (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • System (Network)
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Jan 17 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • A Distributed Denial of Service (DDOS) attack has been identified against our network which is causing connectivity issues across our network. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • All A2 Hosting Services

    Updates:

    • Jan 17 2016 6:00pm EST - We have taken action to mitigate this attack and continue to monitor the situation.

  • Date - 01/17/2016 17:33 - 01/17/2016 18:00
  • Last Updated - 01/18/2016 08:35
Scheduled Maintenance :: Jan 16 2016 10pm EST (Resolved)
  • Priority - Critical
  • Affecting Server - www87.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Jan 16 2016 10:00pm EST

    Service Bulletin Duration:

    • 8-14 hours

    Detailed Description:

    • Server will be taken offline and reconfigured for improved performance and stability.

    Customers or services affected:

    • www87.a2hosting.com

    Updates:

    • 10:30 EST - Maintenance has been completed and services restored.

  • Date - 01/16/2016 22:00
  • Last Updated - 01/17/2016 10:33
Server down www75.a2hosted.com (Resolved)
  • Priority - Critical
  • Affecting Server - www75.a2hosting.com
    • 01/12/2016 12:33 Eastern - www75.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.
    • 01/12/2016 13:03 Eastern The issue has been resolved, and all services are now active.

  • Date - 01/12/2016 12:33
  • Last Updated - 01/12/2016 13:06
Scheduled Maintenance :: Jan 9 2016 10pm EST (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr13.supercp.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Jan 9 2016 10:00pm EST

    Service Bulletin Duration:

    • 5-6 Hours

    Detailed Description:

    • Server will be taken offline and reconfigured for improved performance and stability.

    Customers or services affected:

    • wwwsr13.supercp.com

    Updates:

    • Jan 10 2016 8:50am EST - The server & services are back online.

  • Date - 01/09/2016 22:00 - 01/10/2016 08:50
  • Last Updated - 01/11/2016 07:37
Email Disruption:: a2sr13.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr13.supercp.com
  • Service Bulletin Type:

    • System
    Service Bulletin Severity:
    • Medium
    Service Bulletin Date:
    • Jan 6th 2016
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • We are currently investigating an issue with the Dovecot service that is causing some users to be unable to successfully send Email. We will provide updates regarding this as soon as we are able and appreciate your patience in this.
    Updates:
    • Jan 06 2016 9:10am EST - Our engineers are actively working on resolving the reported email issue with a2sr13. This issue continues to cause intermittent connectivity to email and webmail services.
    • Jan 06 2016 3:13pm EST - We are continuing to work on this situation. The service has become more stable but is still experiencing occasional outages.
    • Jan 08 2016 11:50am EST - Scheduled maintenance on wwwsr13.supercp.com has been set for Sunday Jan 10 2016 at 12am EST.

  • Date - 01/06/2016 03:21
  • Last Updated - 01/08/2016 11:50
MySQL Connectivity :: wwwsgsrc1.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgsrc1.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Jan 4, 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwsgsrc1.supercp.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsgsrc1.supercp.com

    Updates:

    • MySQL service on wwwsgsrc1.supercp.com has been restored and is available once again.

  • Date - 01/04/2016 17:17
  • Last Updated - 01/04/2016 22:48
Host Down :: www88.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www88.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 1/3/2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www88.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www88.a2hosting.com

    Updates:

    • 12:20 EST: The server has been rebooted and services are recovering.
    • 15:15 EST: All services are functioning properly and we are continuing to monitor the server.

  • Date - 01/03/2016 11:48
  • Last Updated - 01/03/2016 15:18
Apache Down :: www88.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www88.a2hosting.com
  • Maintenance Type:

    • Server

    Maintenance Severity:

    • Critical

    Duration:

    • TBD

    Detailed Description:

    • We are currently investigating Apache being down on www88.a2hosting.com.

    Customers or services affected:

    • www88.a2hosting.com
    Updates:
    •  3 Jan 2015 05:35AM - Apache has been started and is serving web pages once again

  • Date - 01/03/2016 05:00 - 01/03/2016 05:35
  • Last Updated - 01/03/2016 05:37
Connectivity Issue :: wwwsgss1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgss1.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity: 
    • Critical
    Service Bulletin Date:
    • Jan 2 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsgss1.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsgss1.a2hosting.com

    Updates:
    2 Jan 2015 11:36PM US EST - Our Adminstrators have identified an ongoing DDoS attack on the server and are currently working on a resolution
    3 Jan 2015 04:30AM US EST - The DDoS attack has ceased to cause connectivity problems to sgss1 and services are available once again

  • Date - 01/02/2016 22:19 - 01/03/2016 04:30
  • Last Updated - 01/03/2016 04:54
Connectivity Issue :: wwwsgls1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgls1.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity: 
    • Critical
    Service Bulletin Date:
    • Jan 2 2016

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsgls1.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsgls1.a2hosting.com

    Updates:

    • 2 Jan 2015 1:25AM - Our Adminstrators have identified an ongoing DDoS attack on the server and are currently working on a resolution
    • 2 Jan 2015 2:15AM - The DDoS attack appears to have stopped at this time. All services on wwwsgls1.a2hosting.com are available.

  • Date - 01/02/2016 00:05 - 01/02/2016 02:15
  • Last Updated - 01/02/2016 02:14
DDOS Attack :: Entire Network (Resolved)
  • Priority - Critical
  • Affecting System - All Services
  • Service Bulletin Type:

    • System (Network)
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Dec 23 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • A Distributed Denial of Service (DDOS) attack has been identified against our network which is causing connectivity issues across our network.. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • All A2 Hosting Services

    Updates:

    • Dec 23 2015 11:57pm EST - The attack has been isolated to a single IP address, which has been null routed. System Administrators now work to ensure all services are online and available.
    • Dec 24 2015 3:15am EST - The attack has adjusted with our changes and continues to cause connectivity problems. We continue to work to mitigate this attack and return connectivity.
    • Dec 24 2015 8:20am EST - We continue to mitigate this attack against our network and customers. While most customers have restored connectivity, some are still experiencing issues. We continue to do all possible to restore 100% connectivity.
    • Dec 24 2015 12:00pm EST - The DDOS attack shifted to accommodate our work to mitigate it and has caused additional connectivity issues. We are working to mitigate this new attack.
    • Dec 24 2015 12:20pm EST - We have mitigated the most recent update to the DDOS attack, though the attack is still ongoing and causing connectivity issues for many customers.
    • Dec 24 2015 5:30pm EST - We continue to mitigate this attack against our network and customers. While most customers have restored connectivity, some are still experiencing issues. We continue to do all possible to restore 100% connectivity.
    • Dec 25 2015 1:50am EST - We continue to mitigate this attack against our network and customers. While most customers have restored connectivity, some are still experiencing issues. We continue to do all possible to restore 100% connectivity.
    • Dec 25 2015 10:55am EST - Connectivity has been uninterrupted since our most recent mitigation at 12:20pm Dec 24. All services have complete connectivity at this time.

  • Date - 12/23/2015 23:04
  • Last Updated - 12/25/2015 10:57
Connectivity Issue :: wwwsr13.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr13.supercp.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity: 
    • Critical
    Service Bulletin Date:
    • Dec 21 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    •  wwwsr13.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    •  wwwsr13.supercp.com

    Updates:

    • 12/22/2015 1:31PM Server administrators have identified the cause of the issue and are working on a permenant solution. Access to services such as email may be intermittently available in the meantime.

     

  • Date - 12/22/2015 10:31
  • Last Updated - 12/24/2015 18:36
SAN disruption - ssr10 (Resolved)
  • Priority - Medium
  • Affecting Server - wwwssr10.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Medium
    Service Bulletin Date:
    • 12/24/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ssr10.supercp.com is currently reporting a disk error when attempting to upload or modify content within the file system. Our engineers are investigating this currently and we will provide updates as they become available. Thank you for your patience in this, we apologize for the inconvenience. 

    Customers or services affected:

    • a2ssr10.supercp.com

    Updates:

  • Date - 12/24/2015 01:31 - 12/24/2015 02:07
  • Last Updated - 12/24/2015 01:35
Host Down :: a2ssr7.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr7.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 12/23/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ssr7.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • a2ssr7.supercp.com

    Updates:

    • 12/23/2015 08:59AM EST (-0500) - a2ssr7.a2hosting.com continues to experience response issues, which is affecting all services including web and email. Engineers are actively working on the issue.
    • 12/23/2015 9:52AM EST (-0500) - a2ssr7 is up and responding at this time. MySQL is in recovery mode which may affect some applications' ability to access the database until the process completes. We are continuing to monitor the server, and are conducting an engineering assesment of the outage.
    • 12/23/2015 14:18 EST (-0500) - a2ssr7 has been working as expected since the previous update. We are closing the service bulletin, and continuing to monitor this service. 

  • Date - 12/23/2015 06:12
  • Last Updated - 12/23/2015 14:20
Solsemi 5 Node being rebooted (Resolved)
  • Priority - Critical
  • Affecting System - Solesmi5
  • out systems team has reported an issue with the node Solsemi5 and is working to reboot this node and resolve the issue.  Further updates will come as the situation warrants.
    situation is reported as fully resolved

  • Date - 12/22/2015 19:57 - 12/22/2015 20:35
  • Last Updated - 12/22/2015 20:35
Connectivity Issue :: wwwssr7.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr7.supercp.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity: 
    • Critical
    Service Bulletin Date:
    • Dec 21 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwssr7.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwssr7.supercp.com

    Updates:

  • Date - 12/21/2015 17:19 - 12/21/2015 18:36
  • Last Updated - 12/21/2015 17:23
Voice calls unavailable (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 12/18/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We are aware of an issue affecting voice calls on our primary telephone numbers and Skype. Our engineers are actively working to resolve the issue.

      Please direct support inquiries to support@a2hosting.com or visit LiveChat via https://my.a2hosting.com

    Customers or services affected:

    • Phone system

    Updates:

  • Date - 12/18/2015 20:14 - 12/18/2015 21:25
  • Last Updated - 12/18/2015 20:20
Voice Calls Unavailable (Resolved)
  • Priority - Critical
  • Affecting System - Voice calls
  • We are aware of an issue affecting voice calls on our primary telephone numbers and Skype. Our engineers are actively working to resolve the issue.

    Please direct support inquiries to support@a2hosting.com or visit LiveChat via https://my.a2hosting.com

    U
    pdates: 

    • 12/16/2015 13:36 EST (-0500) - The issue has been resolved, and voice connectivity has been restored.

  • Date - 12/16/2015 13:21 - 12/16/2015 13:36
  • Last Updated - 12/16/2015 16:24
Host Down :: a2s87.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www87.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 12/15/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2s87.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • a2s87.a2hosting.com

    Updates:

    • 12/16/2016 12:20PM EST (-0500) - a2s87.a2hosting.com continues to experience intermittent connectivity which is affecting all services including web and email. Engineers are actively working on the issue.
    • 12/16/2016 12:30PM EST (-0500) - a2s87.a2hosting.com is back up and responding at this time. We are continuing to investigate the issue and monitor the ongoing performance of this server. All services are available at this time.

  • Date - 12/15/2015 20:52 - 12/16/2015 12:30
  • Last Updated - 12/16/2015 16:21
MySQL Connectivity :: wwwssr9.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr9.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Dec 14, 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwssr9.supercp.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwssr9.supercp.com

    Updates:

    • MySQL service on wwwssr9.supercp.com has been restored and is available once again.

  • Date - 12/14/2015 04:35 - 12/14/2015 05:10
  • Last Updated - 12/14/2015 05:17
Host Down :: wwwsr13.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr13.supercp.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity: 
    • Critical
    Service Bulletin Date:
    • Dec 13 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsr13.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsr13.supercp.com

    Updates:

    4:45PM US EST The server is back up at this time, but MySQL is currently in crash recovery. We will be monitoring the server to look out for further issues.

  • Date - 12/13/2015 15:25
  • Last Updated - 12/13/2015 17:08
Scheduled Maintenance :: Dec 12 2015 12am EST (Resolved)
  • Priority - Critical
  • Affecting System - Multiple Servers
  • Service Bulletin Type:

    • System (Multiple Servers)
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Dec 12 2015 12:00am EST

    Service Bulletin Duration:

    • 5-6 Hours

    Detailed Description:

    • Servers will be taken offline and reconfigured for improved performance and stability.

    Customers or services affected:

    • wwwss13.a2hosting.com
    • wwwsr13.supercp.com

    Updates:

    • Updates will be provided on this bulletin as they are available. You may follow @a2hosting_alerts on Twitter for automatic updates.
    • Both servers have been up and running properly for several hours.

  • Date - 12/12/2015 00:00
  • Last Updated - 12/12/2015 15:15
Host Down :: ssr8.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr8.supercp.com
    • ssr8.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

  • Date - 12/11/2015 19:39 - 12/11/2015 22:26
  • Last Updated - 12/11/2015 19:42
MySQL Connectivity :: a2ls8.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls8.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Dec 11, 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwls8.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwls8.a2hosting.com

    Updates:

  • Date - 12/11/2015 13:11
  • Last Updated - 12/11/2015 14:59
mysql upgrade (Resolved)
mysql upgrade (Resolved)
mysql upgrade (Resolved)
Host Down :: sgls1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgls1.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Dec 10 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • sgls1.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • sgls1.a2hosting.com

    Updates:

  • Date - 12/10/2015 04:16 - 12/10/2015 06:45
  • Last Updated - 12/10/2015 04:17
Memory Upgrade - Server Reboot on ssdman6 (Resolved)
  • Priority - High
  • Affecting Server - Semi-Managed Flex Dedicated SolusVM Master
  • We will be rebooting this server to perform a memory upgrade.  This will require breif downtime to make the changes.  We apologize for performing this maintenance outside of our normal maintenance hours, however we want to make sure that there are no surprise reboots due to lack of memory.

    We are committed to making sure all users have sufficient resources, and strive to keep to that standard. 

     
    update::12-09-2105 20:18 EST the upgrade is now complete and the server is back online

  • Date - 12/09/2015 20:00 - 12/09/2015 20:18
  • Last Updated - 12/09/2015 20:18
Connectivity Issue :: wwwa2s66.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www66.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • December 8, 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwa2s66.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwa2s66.a2hosting.com

  • Date - 12/08/2015 22:15 - 12/08/2015 22:52
  • Last Updated - 12/08/2015 22:16
Server Outage wwwsgls1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsgls1.a2hosting.com
  • wwwsgls1.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information

    • 14:58 EDT: a denial of service attack (DDOS) has been addressed, and the issue is currently resolved.

  • Date - 12/07/2015 13:30 - 12/07/2015 14:59
  • Last Updated - 12/07/2015 14:59
Host Down :: thss1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwthss1.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Dec 03 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwthss1.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwthss1.a2hosting.com

    Updates:

    • Dec  04 2015 2:30am EST - System Administrators have identified the problem and are working to being services back online.
    • Dec 04 2015 8:00am EST - We continue to make progress in bringing services back online, however no ETA is available at this time.
    • Dec 04 2015 9:42am EST - Our Engineers have identified the cause of the outage. Two drives in the RAID 10 array on the server died at the same time, so the failover RAID did not work properly. We have replaced the disks and are restoring from backups. The ETA for completion is today between 2 PM and 4 PM EDT.
    • Dec 04 2015 10:35am EST - The restoration process is taking longer than expected, causing our estimate to be moved to at least tomorrow (Dec 05 2015) morning EST.
    • Dec 04 2015 3:10pm EST - The restoration process is on track as expected and our estimates remain at least tomorrow (Dec 05 2015) morning EST.
    • Dec 04 2015 9:00pm EST - The restoration process is still on track for tomorrow (Dec 05 2015) morning EST.
    • Dec 05 2015 4:10am EST - Services on wwwthss1.a2hosting.com have been restored. We will continue to monitor the server for any issues. Please submit a ticket if you continue to experience any trouble or if you have any questions.

  • Date - 12/03/2015 22:49
  • Last Updated - 12/05/2015 04:15
SAN Disruption :: Multiple Servers (Resolved)
  • Priority - Critical
  • Affecting System - San 6
  • Service Bulletin Type:

    • System - SAN

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 12/02/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • SAN 6 is experiencing performance related issues, which is directly affecting below mentioned servers. System Administrators are actively investigating the cause of this performance issue.

    Customers or services affected:
    solsemi3
    solsemi4
    solman3
    solman5
    solman6
    solman9
    solman10
    solman11


  • Date - 12/02/2015 00:43 - 12/02/2015 07:22
  • Last Updated - 12/02/2015 00:45
CloudFlare Outage (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • System
    Service Bulletin Severity:
    • High
    Service Bulletin Date:
    • Nov 30 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • CloudFlare is reporting network related issues in London and Amsterdam. This is affecting customers of our Amsterdam location who are using CloudFlare. Details and updates can be found at https://www.cloudflarestatus.com/

    Customers or services affected:

    • Amsterdam Data Center Customers Using CloudFlare

    Updates:

    • Updates will be provided on this bulletin as they are available. You may follow @a2hosting_alerts on Twitter for automatic updates.
    • 22:21PM EST Cloudflare has resolved the issues in London and Amsterdam. We will continue to monitor the situation and reopen the notice if the issue occurs again.

  • Date - 11/30/2015 14:10
  • Last Updated - 11/30/2015 22:22
Host Down - wwwss24.a2hosting.com (Resolved)
  • Priority - High
  • Affecting Server - wwwss24.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • High
    Service Bulletin Date:
    • Nov 26 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwss24.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue.

    Customers or services affected:

    • wwwss24.a2hosting.com

  • Date - 11/26/2015 04:25 - 11/26/2015 08:11
  • Last Updated - 11/26/2015 04:26
Disk Full :: wwwsr12.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr12.supercp.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Nov 23 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwsr12.supercp.com is reporting 99% disk usage, causing disk full errors for some customers.

    Customers or services affected:

    • wwwsr12.supercp.com

    Updates:

    • Nov 23 2015 12:45pm EST - We are taking appropriate action to resolve this matter.
    • Nov 23 2015 10:00pm EST - This situation has been resolved.

  • Date - 11/23/2015 09:01 - 11/23/2015 22:00
  • Last Updated - 11/24/2015 07:34
Connectivity Issues :: ssdman6 (Resolved)
  • Priority - Critical
  • Affecting Server - Managed SolusVM Master
  • Intermittent connectivity issues have been reported today with Managed VPS node ssdman6. Our administrators are aware of the issues and are working to resolve this as quickly as possible. Updates on this issue will be posted here as they become available.

  • Date - 11/23/2015 17:07
  • Last Updated - 11/24/2015 00:00
Server Reboots :: Multiple Servers (Resolved)
  • Priority - Critical
  • Maintenance Type:

    • Server
    Maintenance Severity:
    • High
    Maintenance Date:
    • 11/20/2015 

    Detailed Description:

    • www63.a2hosting.com, www64.a2hosting.com, www65.a2hosting.com and wwwsr5.supercp.com are being rebooted for maintenance. We will work to restore access as soon as possible.
    Server Affected:
    • www63.a2hosting.com, www64.a2hosting.com, www65.a2hosting.com, wwwsr5.supercp.com
    Updates:
    • Reboots have been completed and all servers are available once again.

  • Date - 11/20/2015 22:25 - 11/21/2015 01:00
  • Last Updated - 11/21/2015 00:57
Outage :: Multiple Servers (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Nov 19 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple servers are not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • Multiple Dedicated Hosting Servers
    • www81.a2hosting.com
    • wwwss3.a2hosting.com
    • wwwssr2.supercp.com
    • solsemi14.a2hosting.com (Unmanaged VPS Node)
    • ssdman4.a2hosting.com (Managed VPS Node)
    • solman17.a2hosting.com (Managed VPS Node)
    • ssdman5.a2hosting.com (Managed VPS Node)

    Updates:

    • Nov 19 2015 12:17pm EST - All servers are now online after a network device error triggered a protection state on one of our switches.

  • Date - 11/19/2015 11:42 - 11/19/2015 12:17
  • Last Updated - 11/19/2015 12:31
Emergency maintenance - telephone support (Resolved)
  • Priority - Critical
  • Affecting Other - Telephone support
  • A2 Hosting's telephone support system is undergoing emergency maintenance and will be temporarily unavailable. Support is still reachable via the ticketing and Live Chat systems at this time. This notice will be updated as more information becomes available.

    -Update
    10:16amEST: The issue has been located and appears to be with our upstream provider. We are working with them now to have this corrected. We will provide updates on this as they are available.

  • Date - 11/17/2015 23:12 - 11/18/2015 08:05
  • Last Updated - 11/18/2015 00:17
MySQL Connectivity :: wwwss14.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss14.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Nov 16 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwss14.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwss14.a2hosting.com

    Updates:

  • Date - 11/16/2015 18:02 - 11/16/2015 18:10
  • Last Updated - 11/16/2015 18:03
Host Down (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr13.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Nov 15 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • sr13.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue.

    Customers or services affected:

    • sr13.a2hosting.com

    Updates:
    • 10:00 EDT - The server is booting and services are being restored.
    • 11:55 EDT - Services are functioning.  We are continuing to monitor the server.

  • Date - 11/15/2015 06:32
  • Last Updated - 11/15/2015 11:55
Host Down :: thss2.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwthss2.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Nov 13 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • thss2.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue.

    Customers or services affected:

    • thss2.a2hosting.com

    Updates:
    • Nov 13 2015 7:30am EST - We continue to investigate this server outage.
    • Nov 13 2015 1:07pm EST - Our enginners have isolated the issue and are actively restoring service. We expect service to be fully restored very soon.
    • Nov 13 2015 17:45pm EST - Service should be restored to the server at this time. We will continue to monitor the server at this time.

  • Date - 11/13/2015 04:41
  • Last Updated - 11/13/2015 21:53
General Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Managed Flex Dedicated SolusVM Master
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 11/11/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple Dedicated Hosting Servers are not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • Multiple Customers

    Updates:

  • Date - 11/11/2015 18:12 - 11/11/2015 21:55
  • Last Updated - 11/11/2015 21:46
Connectivity Issue :: wwwnlls1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwnlls1.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • November 11, 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwnlls1.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwnlls1.a2hosting.com


  • Date - 11/11/2015 18:22 - 11/11/2015 21:46
  • Last Updated - 11/11/2015 18:23
Host Connectivity :: Multiple Dedicated Serve (Resolved)
  • Priority - Critical
  • Affecting Server - Managed Flex Dedicated SolusVM Master
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 11/05/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple Dedicated Hosting Servers are not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • Multiple Customers

    Updates:

     Our Engineers have rebooted a switch and servers are now coming back online.

  • Date - 11/05/2015 18:40
  • Last Updated - 11/11/2015 18:12
MySQL down wwwssr7.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr7.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Nov 11 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwssr7.supercp.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwssr7.supercp.com

    Updates:

    • Nov 11 2015 12:30 EST - MySQL Is now back up and resolving for all users.

  • Date - 11/11/2015 12:09 - 11/11/2015 12:25
  • Last Updated - 11/11/2015 12:32
Outgoing Email Disruption (Resolved)
  • Priority - Medium
  • Affecting System - AntiSpam Solution
  • Service Bulletin Type:

    • System
    Service Bulletin Severity:
    • Medium
    Service Bulletin Date:
    • Nov 09 2015
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • We are currently investigating an issue with our third party SPAM filtering service that is causing some users to be unable to successfully send Email. We will provide updates regarding this as soon as we are able and appreciate your patience in this.
    Updates:
    • Nov 09 2015 8:00am EST - We continue to investigate this matter
    • Nov 09 2015 1:00PM EST - The issue with outbound mail has been resolved.

  • Date - 11/09/2015 05:46 - 11/09/2015 14:28
  • Last Updated - 11/09/2015 14:28
Connectivity :: www66.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www66.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • Nov 05 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www66.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www66.a2hosting.com

    Updates:

    • Nov 05 2015 11:46pm EST - Services are back online.
    • Nov 06 2015 02:00am EST - We're invetigating continued problems with connectivity to www66.a2hosting.com
    • Nov 06 2015 02:15am EST - Services are back online.
    • Nov 06 2015 05:00am EST - We're invetigating continued problems with connectivity to www66.a2hosting.com
    • Nov 06 2015 05:15am EST - Services are back online and we have implemented a fix.
    • Nov 06 2015 11:20am EST - We're invetigating continued problems with connectivity to www66.a2hosting.com
    • Nov 06 2015 12:15pm EST - We have rebooted www66.a2hosting.com, however load continues to rise to unresponsive levels. We continue to investigate.
    • Nov 06 2015 4:45pm EST - We have spent the afternoon monitoring www66.a2hosting.com and taking action accordingly. Services are online and we continue to monitor the server.

  • Date - 11/05/2015 23:25
  • Last Updated - 11/07/2015 21:28
Connectivity Issue :: wwwss9.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss9.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • November 7, 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ss9.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • a2ss9.a2hosting.com

    UPDATE:
    4:35PM EST 
    All services on the server should be restored to normal. We will continue to monitor the server for further issues.

  • Date - 11/07/2015 15:36
  • Last Updated - 11/07/2015 21:26
SAN Maintenance :: www65.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www65.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 11/6/2015
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • www65.a2hosting.com is undergoing maintenance to remove it from the SAN. We will post updates as they become available.
    Customers or services affected:
    • www65.a2hosting.com
    Updates:
    22:40 EST  
    The maintenance has completed and service should be restored.

  • Date - 11/06/2015 22:14
  • Last Updated - 11/06/2015 22:40
MySQL Down :: wwwsrc1.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsrc1.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Nov 05 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwsrc1.supercp.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsrc1.supercp.com

    Updates:

    • Nov 06 2015 - MySQL Is now back up and resolving for all users.

     

  • Date - 11/05/2015 16:00 - 11/06/2015 06:11
  • Last Updated - 11/06/2015 06:11
Host Down :: www66.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www66.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 11/06/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www66.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue.

    Customers or services affected:

    • www66.a2hosting.com

    Updates:

     

  • Date - 11/06/2015 04:59 - 11/06/2015 08:05
  • Last Updated - 11/06/2015 05:00
MySQL Authentication :: wwwsrc1.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsrc1.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Nov 02 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL authentication on wwwsrc1.superc..com is not working for some customers. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwsrc1.supercp.com

    Updates:

    • Nov 02 2015 11:06am EST - MySQL authentication is now working for all users.
    • Nov 04 2015 19:15am EST - MySQL authentication is not working for all users.
    • Nov 04 2015 19:19am EST - MySQL authentication is now working for all users.
    • Nov 04 2015 8:01pm EDT - MySQL authentication is not working for all users
    • Nov 04 2015 10:40pm EDT - MySQL authentication is now working for all users. Our Engineers have identified the underlying cause and are working on a permanent solution.

  • Date - 11/02/2015 11:00 - 11/02/2015 11:06
  • Last Updated - 11/04/2015 22:40
Connectivity Issues :: a2ss14 (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss14.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • November 4, 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2ss14.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • a2ss14.a2hosting.com

    UPDATE:
    a2ss14 is responding again at this time and services are online. MySQL is in recovery and websites using MySQL databases will be affected until complete.
    Nov 4th 10:40pm EDT - a2ss14 is responding again and MySQL recovery is complete.

  • Date - 11/04/2015 18:25
  • Last Updated - 11/04/2015 22:39
Connectivity Issues :: a2sx1 (Resolved)
  • Priority - Critical
  • Affecting Server - wwwx1.a2hosting.com
  • We are investigating connectivity issues on shared server a2sx1 at this time. Administrators are aware of the issue and are working to restore service as soon as possible. Updates will be made to this notice as more information becomes available.

  • Date - 11/04/2015 15:27
  • Last Updated - 11/04/2015 22:38
Connectivity :: Amsterdam Location (Resolved)
  • Priority - Critical
  • Affecting System - Amsterdam DC Servers
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/31/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • Multiple servers in our Amsterdam datacenter appear to be affected by connectivity issues.

    Customers or services affected:

    • wwwnlls1.a2hosting.com
    • wwwnlls2.a2hosting.com
    • wwwnlsrc1.supercp.com
    • wwwnlss1.a2hosting.com
    • wwwnlss2.a2hosting.com
    • wwwnlssr1.supercp.com
    • nlssdman1.a2hosting.com (Managed VPS Node)
    • nlssdman2.a2hosting.com (Managed VPS Node)
    • nlssdsemi1.a2hosting.com (VPS Node)

    Updates:

    • Oct 31 2015 8:00am EDT - We continue to investigate connectivity issues at our Amsterdam location.
    • Oct 31 2015 8:12am EDT - Services are running properly and connectivity has been restored.  We are continuing to monitor the data center.
    • Nov 01 2015 1:25am EDT - Some users are reporting connectivity issues have restarted. We are investigating the issues at our Amsterdam location.
    • Nov 01 2015 1:41am EST - wwwnlsrc1.supercp.com is undergoing intermittent DDOS attacks. We are actively monitoring the situation and will continue to provide updates.
    • Nov 01 2015 4:00am EST - The DDoS attack appears to have slowed at this time. We will continue to monitor the situation.
    • Nov 02 2015 8:00am EST - We continue to not see attack traffic.

  • Date - 10/31/2015 06:55 - 11/02/2015 08:00
  • Last Updated - 11/02/2015 10:39
SAN Maintenance :: www64.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www64.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 10/30/2015
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • www64.a2hosting.com is undergoing maintenance to remove it from the SAN. We will post updates as they become available.
    Customers or services affected:
    • www64.a2hosting.com
    Updates:
    • Oct 30 2015 10:45pm EDT - SAN maintenance is complete.

  • Date - 10/30/2015 22:18 - 10/30/2015 22:45
  • Last Updated - 10/31/2015 08:04
MySQL Down ::wwwnlss1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www24.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/29/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwnlss1.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwnlss1.a2hosting.com

    Updates:

    • 10/29/2015 5:45am EDT - MySQL is online as expected.

     

  • Date - 10/29/2015 05:24 - 10/29/2015 05:45
  • Last Updated - 10/29/2015 13:30
Email Authentication Troubles :: a2sr13.super (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr13.supercp.com
  • Notice Type:

    • Server

    NoticeSeverity:

    • Critical

    Scheduled Date:

    • 10/28/2015

    Duration:

    • We will update as details become available.

    Detailed Description:

    • The Dovecot email authentication system is not working as expected currently. Users on this server will expereince difficulty accessing email accounts. Our Systems Administration team is currently investigating this issue.

    Customers or services affected:

    • a2sr13.supercp.com

    Updates:

  • Date - 10/28/2015 06:30 - 10/28/2015 07:18
  • Last Updated - 10/28/2015 07:18
MySQL Down :: wwwls1.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwls1.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/27/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on wwwls1.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • wwwls1.a2hosting.com

    Updates:

    • This issue has been resolved.

  • Date - 10/27/2015 07:07
  • Last Updated - 10/27/2015 08:30
SAN Maintenance :: www72.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www72.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 10/23/2015
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • www72.a2hosting.com is undergoing maintenance to finish removing it from the SAN. We will post updates as they become available.
    Customers or services affected:
    • www72.a2hosting.com
    Updates:
    • Maintenance has been completed; www72.a2hosting.com is online and available.

  • Date - 10/23/2015 23:18
  • Last Updated - 10/24/2015 04:03
Connectivity Issues :: a2s72 (Resolved)
  • Priority - Critical
  • Affecting Server - www72.a2hosting.com
  • Shared host a2s72 is currently experiencing connectivity issues. Our administrators are aware of the issue and are investigating. Updates will be made to this posting as more information becomes available.

  • Date - 10/20/2015 12:16
  • Last Updated - 10/21/2015 13:04
Connectivity issue (Resolved)
  • Priority - Critical
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/21/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • We are investigating an issue that is causing many servers on our network to be unreachable. We will provide an update to this as soon as we are able.
    • This has been tracked back to a network issue. Repairs are underway.
    • Our engineering team has corrected the network difficulty. Services have now resolving.


  • Date - 10/21/2015 06:59
  • Last Updated - 10/21/2015 13:03
Disk Sync :: www72.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www72.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Oct 16 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www72.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www72.a2hosting.com

    Updates:

    • Oct 16 2015 4:09pm EDT - Engineers have identified an issue with the RAID array and are currently working to restore service
    • Oct 16 2015 5:06pm EDT - Disk sync on www72.a2hosting.com is 50% complete.
    • Oct 19 2015 11:35am EDT - Disk sync on www72.a2hosting is complete.

  • Date - 10/16/2015 13:34 - 10/19/2015 11:35
  • Last Updated - 10/19/2015 11:34
Disk Full :: wwwssr5.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr5.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/16/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • wwwssr5.supercp.com is approaching a disk full situation, which has some customers experiencing problems accessing services. Our Satisfaction Engineering and Advanced Support teams are working to resolve this matter.

    Customers or services affected:

    • wwwssr5.supercp.com

    Updates:

  • Date - 10/16/2015 06:57 - 10/16/2015 07:09
  • Last Updated - 10/16/2015 06:58
A2 Optimized Plugin Issue (Resolved)
  • Priority - Critical
  • Affecting Other - A2 Optimized cPanel Plugin
  • Service Bulletin Type:

    • Plugin

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • Oct 14 2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • A vendor supplied update to php introduced an incompatible php setting which diminishes some functionality in our A2 Optimized cPanel plugin on Turbo Web Hosting.  We are working on this issue with the vendor.

    Customers or services affected:

    • A2 Optimized cPanel Plugin

    Updates:

    •  Oct 15 2015 1:00pm EDT - A fix is being implemented and we are monitoring the results.

  • Date - 10/14/2015 16:10 - 10/15/2015 13:00
  • Last Updated - 10/15/2015 13:17
email and other issues::a2ss14 (Resolved)
  • Priority - Critical
  • Affecting Server - wwwss14.a2hosting.com
  • reported email issues on a2ss14, our Advanced support team is looking into it at this time, updates will be posted here as further information becomes available

    UPDATE - Adavanced has isolated and resolved the issue, testing shows mail is working

  • Date - 10/14/2015 20:42
  • Last Updated - 10/14/2015 21:13
SAN Maintenance :: www72.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www72.a2hosting.com
  • Service Bulletin Type:

    • Server
    Service Bulletin Severity:
    • Critical
    Service Bulletin Date:
    • 10/02/2015
    Service Bulletin Duration:
    • We will update as details become available.
    Detailed Description:
    • www72.a2hosting.com is undergoing maintenance to remove it from the SAN. We will post updates as they become available.
    Customers or services affected:
    • www72.a2hosting.com
    Updates:
    • 10/05/2015 11:25am EDT - We continue to take steps to remove www72 from the SAN it is on.

  • Date - 10/02/2015 22:14
  • Last Updated - 10/12/2015 12:19
MySQL Down :: www71.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www71.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/8/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on www71.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www71.a2hosting.com

    Updates:

  • Date - 10/08/2015 05:43 - 10/08/2015 06:27
  • Last Updated - 10/08/2015 05:43
MySQL Down :: www31.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www31.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/8/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on www31.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www31.a2hosting.com

    Updates:

  • Date - 10/08/2015 04:37 - 10/08/2015 06:27
  • Last Updated - 10/08/2015 04:38
MySQL Down :: www58.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www58.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/8/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • MySQL on www58.a2hosting.com is not responding when queried. This may be caused by an unexpected MySQL crash or lock up. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    • www58.a2hosting.com

    Updates:

  • Date - 10/08/2015 01:47 - 10/08/2015 04:38
  • Last Updated - 10/08/2015 01:48
CloudFlare Outage (Resolved)
  • Priority - High
  • Service Bulletin Type:

    • System

    Service Bulletin Severity:

    • High
    Service Bulletin Date:
    • 10/05/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    Customers or services affected:

    • Any customer using CloudFlare

    Updates:

    • 10/05/2015 12:16pm EDT - CloudFlare has identified the problem and has implemented a fix.

  • Date - 10/05/2015 11:47 - 10/05/2015 12:16
  • Last Updated - 10/05/2015 12:20
Disk Sync :: sr8.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr8.supercp.com
  • Service Bulletin Type:

    Server

    Service Bulletin Severity:

    Critical

    Service Bulletin Date:

    09/25/2015

    Service Bulletin Duration:

    We will update as details become available.

    Detailed Description:

    sr8.supercp.com is undergoing maintenance. We will post updates as they become available.

    Customers or services affected:

    sr8.super.com

    Updates:

    • 10/01/2015 12:59 EST - ( 35% ) The server is experiencing high load averages from ongoing disk syncing.
    • 10/01/2015 17:47 EST - ( 40% ) Mail service is now functioning as expected.
    • 10/02/2015 18:06 EST - ( 76% ) The sync is still occuring. All services are running as expected.
    • The disks have finished syncing.

  • Date - 10/01/2015 12:57 - 10/02/2015 18:06
  • Last Updated - 10/03/2015 21:43
Connectivity Issue :: www47.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www47.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/02/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www47.a2hosting.com is experiencing connectivity issues. Our engineers are aware of the problem and are actively working to resolve it. We will post any updates here.

    Customers or services affected:

    • www47.a2hosting.com
    Updates:

  • Date - 10/02/2015 17:07 - 10/02/2015 17:40
  • Last Updated - 10/02/2015 18:15
Email Connectivity Issues :: a2sr13.supercp.c (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr13.supercp.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 10/2/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • a2sr13.supercp.com is currently experiencing issues with email connectivity. We are looking into this issue and hope to have this resolved shortly.

    Customers or services affected:

    a2sr13.supercp.com

  • Date - 10/02/2015 03:38 - 10/02/2015 07:07
  • Last Updated - 10/02/2015 03:40
SAN Maintenance :: sr8.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwsr8.supercp.com
  • Service Bulletin Type:

    Server

    Service Bulletin Severity:

    Critical

    Service Bulletin Date:

    09/25/2015

    Service Bulletin Duration:

    We will update as details become available.

    Detailed Description:

    sr8.supercp.com is undergoing maintenance to remove it from the SAN. We will post updates as they become available.

    Customers or services affected:

    sr8.super.com

    Updates:

     

  • Date - 09/25/2015 23:35
  • Last Updated - 09/27/2015 22:26
File System Check :: www70.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www70.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 09/26/2015 10:00pm EDT

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • A file system check will be performed on www70.a2hosting.com to prevent futer downtime and increase system stability

    Customers or services affected:

    • www70.supercp.com

    Updates:

    • Updates will be provided on this bulletin as they are available. You may follow @a2hosting_alerts on Twitter for automatic updates.

     

  • Date - 09/26/2015 22:00 - 09/29/2015 19:30
  • Last Updated - 09/26/2015 23:02
Host Down :: www70.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www70.a2hosting.com
  • Service Bulletin Type:

    • Server

    Service Bulletin Severity:

    • Critical
    Service Bulletin Date:
    • 09/26/2015

    Service Bulletin Duration:

    • We will update as details become available.

    Detailed Description:

    • www70.a2hosting.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue.

    Customers or services affected:

    • www70.a2hosting.com

    Updates:
    • The server and its services have been restored and are available once again.

  • Date - 09/26/2015 02:16
  • Last Updated - 09/26/2015 04:58
Host Down :: wwwssr7.supercp.com (Resolved)
  • Priority - Critical
  • Affecting Server - wwwssr7.supercp.com
  • Service Bulletin Type:

    Server

    Service Bulletin Severity:

    Critical

    Service Bulletin Date:

    09/23/2015

    Service Bulletin Duration:

    We will update as details become available.

    Detailed Description:

    wwwssr7.supercp.com is not responding when queried. This may be caused by an unexpected restart leading to a file system check, a hardware issue, or network error. Our system administrators are already working to resolve this issue. If the issue should persist for more than one hour, we will update this notice with further information.

    Customers or services affected:

    wwwssr7.supercp.com

    Updates:

  • Date - 09/23/2015 15:32 - 09/23/2015 16:08
  • Last Updated - 09/23/2015 15:34
Disk Full :: www77.a2hosting.com (Resolved)
  • Priority - Critical
  • Affecting Server - www77.a2hosting.com
  • Service Bulletin Type: